{"id":550118,"url":"https://alion.io/job/wonderful-conversation-experience-designer","title":"Conversation Experience Designer","company":{"id":9140,"name":"Wonderful","domain":"wonderful.ai","url":"https://alion.io/company/wonderful","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":66,"open_postings":101,"ghost_share":0.574,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Design","role_family":"Design","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rome, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":93000,"period":"year","method":"role_country_seniority_unknown","sample_n":11},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"NLP","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Tool Use","optional":false}],"status":"live","first_seen_at":"2026-09-08T12:54:06Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-18T10:36:01Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":39},"description":"About the Role:\nWe're looking for a Conversation Experience Designer to shape how people experience talking with our AI agents: the words, rhythm, and relational dynamics that make an interaction feel clear, credible, and worth coming back to.\nThis role sits at the intersection of linguistics, communication design, and applied persuasion/rapport techniques. You'll define how our agents build trust, handle hesitation and uncertainty, recover gracefully from misunderstanding, and guide people toward action, all in service of one outcome: people choosing to keep using the agent.\nKey Responsibilities:\nConversation & Flow Design: Design end-to-end dialogue journeys (onboarding, error recovery, edge cases, escalation/hand-off) from the user's cognitive and emotional experience - where they get confused, anxious, or drop off .\n\nTrust & Rapport Patterns: Apply linguistic and rapport-building techniques (framing and reframing, pacing-and-leading, presupposition, mirroring, tension/objection defusing) to reduce user hesitation and increase follow-through.\n\nPrompt Engineering & Tone of Voice: Draft and refine system instructions, guardrails, and context guidelines to shape agent behavior and maintain brand voice.\n\nPrototyping & Testing: Build, simulate, and iterate on agent responses across various user personas and scenarios.\n\nPerformance Analysis: Review real transcripts to flag tone mismatches, unclear phrasing, and comprehension failures.\n\nQualifications:\nExperience in UX Writing, Conversation Design, Conversational UX, or Prompt Design for LLM-driven applications.\n\nWorking familiarity with NLP (Neuro-Linguistic Programming) frameworks - rapport techniques, framing/reframing, presupposition, pacing-and-leading - applied pragmatically as tested language patterns, not asserted as clinical fact.\n\nStrong understanding of how Large Language Models operate, including context windows, system prompts, and tool-calling logic.\n\nAbility to transform complex business rules into natural, concise conversational experiences.\n\nPortfolio showing conversation flows, prompt strategies, or interactive agent prototypes.\n\nCandidate Privacy Notice","description_format":"text","description_chars":2155,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Italy","iso":"IT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","AI Agents"],"lifecycle":[{"event":"open","at":"2026-09-08T14:04:27Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.511,"p_room":0.9,"age_days":38,"expected_fill_days":59,"reasons":["conf:4","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/wonderful-conversation-experience-designer","json_url":"https://alion.io/job/wonderful-conversation-experience-designer.json","meta":{"generated_at":"2026-10-18T13:02:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19366,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9140},"rest":"https://alion.io/mcp/rest/get_company?id=9140"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwonderful-conversation-experience-designer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwonderful-conversation-experience-designer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwonderful-conversation-experience-designer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wonderful-conversation-experience-designer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwonderful-conversation-experience-designer"}]}