{"id":3924252,"url":"https://alion.io/job/wood-mizer-account-manager","title":"ACCOUNT MANAGER","company":{"id":2811768,"name":"Wood-Mizer","domain":"woodmizer.com","url":"https://alion.io/company/woodmizer-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indianapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-02T20:01:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-10T12:17:32Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Account Manager\nIndianapolis, IN or Batesville, IN (Hybrid) | Full-Time\nAbout Wood-Mizer\nWood-Mizer is the world's largest manufacturer of portable sawmills, with more than 100,000 mills sold in over 100 countries. We build a complete line of sawmilling, wood processing, and blade equipment for forestry and timber professionals. We're 100% employee-owned, so every team member has a stake in our success, and we put our people and customers at the center of everything we do.\nPosition Summary\nThe Account Manager supports and grows a territory of Authorized Service Centers (ASCs) and Branches, serving as their primary point of contact for orders, inventory, and equipment questions. This role sits at the intersection of sales, operations, and customer success, and is accountable for keeping partners informed, inventory moving, and account records accurate so ASCs and Branches can serve end customers effectively. The position is hybrid, based in Indianapolis or Batesville, IN, and includes travel up to 15% for location visits, trade shows, and demo events.\nEssential Functions\nServe as the primary point of contact and first line of response for ASC partners and Branches on system, equipment, and order questions, so partners can move equipment and serve their customers.\nSet clear, realistic expectations on order timelines and proactively communicate status updates, using LiveStat order readiness data to get ahead of issues.\nEducate ASC partners on operational processes, including shipping, backorder handling, and inventory tools, so they can work more independently.\nReview and approve ASC transfer requests in the Gateway portal in a timely manner, and monitor Suggested Transfer Orders (STOs) to flag anomalies before they are actioned.\nProcess inbound transfer receipts and resolve discrepancies promptly to keep inventory records accurate.\nFacilitate backorder creation when ASC orders cannot ship complete, so partners and end customers know what to expect.\nMaintain accurate customer and account records in Salesforce, including contact information, area of responsibility (AOR) assignments, and pipeline stages, and consistently log meaningful interactions, calls, and account notes.\nTrack follow-up on leads assigned to ASC partners through to resolution to support territory growth.\nFollows all Wood-Mizer safety, quality, and company policies and procedures.\nPerforms other duties as assigned.\nQualifications\nRequired\nMinimum education, e.g., High school diploma or GED\nAdvanced communication skills; clear, professional, and responsive with customers, outside partners, and internal teams\nAdvanced organization and attention to detail; able to manage priorities across many accounts\nAdvanced computer and software skills, including working in a CRM and an ERP at the same time\nAdvanced knowledge of Wood-Mizer products: Preferred\nBasic mechanical aptitude or hands-on equipment experience\nAbility to travel up to 15% for location visits, trade shows, and demo events\nPreferred\n1+ year of account management experience\n1+ year of sales or customer service experience\nExperience in sales support, dealer/channel management, or distribution operations\nExperience with Salesforce and Infor SyteLine (CSI) or a similar ERP\nPhysical Requirements & Work Environment\nThe physical demands below describe the job as it is performed, with or without reasonable accommodation.\nFrequently sit and use a computer, including while driving for travel\nOccasionally stand and walk during location visits, trade shows, and demo events\nOccasionally lift and carry up to 50 lbs\nWork environment: Office environment plus manufacturing/shop floor or outdoor demo areas during visits and events\nRequired PPE: None in office; safety glasses/hearing protection when on the shop floor or at demos\nWhat We Offer\n Employee Ownership - Become a true owner through our Employee Stock Ownership Plan (ESOP) and share directly in Wood-Mizer's growth and success.\n Retirement Savings - Save for retirement in our 401(k), with a company match contributed to your ESOP account.\nPerformance Incentives - Earn extra rewards tied to your contributions and results.\nFlexible Pay Options - Choose from multiple pay methods, including Wages On-Demand, which lets you access earned wages daily.\nPTO Accrual Starts Day One - Start earning paid time off with your first paycheck, plus paid holidays and additional leave for life events such as marriage, birth, or adoption.\nFree Health Clinic Access - When enrolled in our medical plan, get free care through Marathon Health, with near-site clinics in Indianapolis, IN and Cincinnati, OH and many services available virtually wherever you live.\nComprehensive Insurance - Health, dental, vision, and company-paid life insurance, plus supplemental coverage and short- and long-term disability options.\nCommunity Impact - Take part in our Workplace Giving Programs and be recognized for serving others through donations and volunteer work.\nEducation Assistance - Use tuition reimbursement to reach your long-term career and learning goals.\nAnnual Allowances - Reimbursement for safety boots and glasses, plus yearly funds for Wood-Mizer apparel and gear.\nEveryday Perks - Company events and outings, free coffee and fruit, birthday and anniversary gift cards, referral bonuses, discounted shipping, and more.\nBenefits eligibility varies by position and employment status.\nIf you want a career, not just a job, apply today and see how Wood-Mizer employee-owners are making a difference around the world and right here in Indianapolis and Batesville, IN.\nEqual Employment Opportunity\nWood-Mizer is an equal opportunity employer and is committed to a workplace free from discrimination and harassment. We make employment decisions without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law. This applies to all aspects of employment, including recruiting, hiring, placement, promotion, compensation, training, transfers, leaves of absence, and terminations.\nAccommodations\nIf you need an accommodation during the application or interview process, please let our Recruiting team know and we will be glad to help.\nInterview Process & Communications\nAs part of our hiring process, Wood-Mizer may use AI tools to assist with screening applications, along with on-demand phone, video, and AI-enabled interviewing tools. These tools support our team; people make all hiring decisions. Candidates may opt in to receive text messages about their application. Message frequency varies, and standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Your mobile number will be used only for application-related communications and will not be shared or sold to third parties.\nPre-Employment Screening\nOffers of employment may be contingent on a background check and drug test, as permitted by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law.\nApplication Status\nDue to the volume of applications we receive, please check your ADP candidate profile for the latest status on your application.\nProtect Yourself from Hiring Scams\nWood-Mizer will never ask for payment, banking information, or equipment purchases during the application process. 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