{"id":3703416,"url":"https://alion.io/job/wood-rodgers-help-desk-analyst","title":"Help Desk Analyst","company":{"id":4423353,"name":"Wood Rodgers","domain":"woodrodgers.com","url":"https://alion.io/company/woodrodgers","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Roseville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-11-02T20:20:05Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-11T20:15:17Z","board_verified":false,"closed_at":"2026-11-11T20:15:17Z","days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"Are you seeking a career where you can foster a positive working environment and enhance employee relations? Do you possess flexibility, proactivity, approachability, a knack for problem-solving, and a good sense of humor? If so, you’ve found the right place!\nWood Rodgers, a leading engineering consulting firm, is seeking a Help Desk Analyst to provide Tier 1 technical support across the organization. This role serves as the first point of contact for hardware, software, Microsoft 365, connectivity, and end-user support issues in a primarily Windows environment. The ideal candidate is employee-focused, technically curious, and able to troubleshoot a variety of systems while communicating effectively with users at all levels.\nThis is a staffed, hourly, non-exempt position.\nA day in the life as a Wood Rodgers' Help Desk Analyst\nTroubleshoot, resolve, and document support requests through phone, Microsoft Teams, remote-support tools, and the ticketing system. \nInstall software, configure workstations, perform hardware troubleshooting, and support user access issues. \nEscalate complex issues as needed and maintain accurate documentation of troubleshooting efforts and resolutions. \nAssist with equipment inventory, asset tracking, and technology lifecycle management. \nDeliver responsive customer service to employees at all levels. \nContribute to knowledge sharing, process improvement, and support documentation. \nTravel to other office locations as needed for onsite support.\nQualifications & Skills\nPrevious experience in help desk or desktop support role required. \nKnowledge of Windows, Microsoft 365, computer hardware, software applications, and end-user support. \nStrong troubleshooting, problem-solving, communication, and customer service skills. \nAbility to learn new technologies, manage multiple priorities, and work independently and collaboratively. \nExperience with ticketing systems, Active Directory, networking concepts, workstation deployment, and remote support tools preferred. \nTechnical certifications, an IT-related degree, and experience supporting specialized business applications are a plus. \nValid driver's license and ability to travel between office locations as needed.\nA note on hourly pay ranges\nThe range does not reflect geographic variations and may fluctuate above or below the stated amount. Offers will be based on several factors, including experience, education, skills, licensure, certifications, training, and location. Base pay is just one part of the comprehensive compensation package offered by Wood Rodgers. If you feel you meet the requirements but may be outside of the pay range, please apply anyway and let’s talk through it.\nHow we elevate your game\nJoining Wood Rodgers comes with perks to support you in your personal and professional journey.\nA Unique Culture: We’re an engineering firm that feels refreshingly different. As inventors who ask, “why not?”, our leadership empowers employees to grow, challenge conventions, and develop creative solutions. We host grand parties, offer surprise days off, and consistently reinvest in our employees rather than focusing solely on corporate profits. While these perks contribute to our vibrant culture, it's the remarkable people at the heart of it all - individuals who are passionate about learning, teaching, helping, and collaborating.\nTeamwork: Experience what it means to be part of the Wood Rodgers family. Be inspired by your leaders, supported and encouraged by your teammates to live a full and exciting life, and receive holistic support in your work and personal endeavors. Visit our website or follow us on social media @woodrodgersinc to get a glimpse of our dynamic community!\nLearning + Development: Engage in leadership development programs and goal setting to unlock new possibilities for your career and life. Grow within the company through mentorship and achieve your potential as a leader from the moment you’re hired.","description_format":"text","description_chars":3958,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Water Resources","Civil & Structural Engineering","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-11-03T20:20:05Z"},{"event":"close","at":"2026-11-11T20:15:17Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/wood-rodgers-help-desk-analyst","json_url":"https://alion.io/job/wood-rodgers-help-desk-analyst.json","meta":{"generated_at":"2026-11-14T04:56:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8159,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423353},"rest":"https://alion.io/mcp/rest/get_company?id=4423353"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwood-rodgers-help-desk-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwood-rodgers-help-desk-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwood-rodgers-help-desk-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wood-rodgers-help-desk-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwood-rodgers-help-desk-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3703416}},{"tool":"search_jobs","arguments":{"company":"woodrodgers.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3703416},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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