{"id":2380959,"url":"https://alion.io/job/woodward-customer-support-representative-iii","title":"Customer Support Representative III","company":{"id":8522,"name":"Woodward","domain":"woodward.com","url":"https://alion.io/company/woodward","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":39,"ghost_share":0,"stale_share":0.59,"repost_share":0.128,"time_to_fill_p50_days":13,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Niles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":98000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":513},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T19:21:54Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T03:45:51Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards.\nWe are steadfastly committed to attracting the best talent across our communities creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future.\nWoodward supports our members’ wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.\nEstimated annual base pay: $25.96(minimum) - $33.65(midpoint) - $41.35(maximum) Plus overtime\nAll members included in annual cash bonus opportunity. \n401(k) match (4.5%)\nAnnual Woodward stock contribution (5%)\nTuition reimbursement and Training/Professional Development opportunities for all members \n12 paid holidays\nIndustry leading medical, dental, and vision Insurance upon date of hire\nVacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave. \nPaid parental leave.\nAdoption Assistance \nEmployee Assistance Program, including mental health benefits. \nMember Life & AD&D / Long Term Disability / Member Optional Life \nMember referral bonus \nSpouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending \nVoluntary benefits, including: \nHome / Auto Insurance discounts \nWhole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave \nKey Responsibilities:\nComplex Issue Resolution: Resolves intricate customer inquiries by analyzing data and applying advanced support procedures to ensure effective solutions.\nMentorship and Support: Acts as an informal resource, providing guidance and training to less experienced team members to enhance their performance.\nProcess Improvement: Identifies and implements modifications to support processes, improving efficiency and the overall quality of customer service.\nCross Department Collaboration: Proficiently Partners with other departments to integrate support efforts and address multifaceted customer concerns seamlessly.\nCustomer Feedback Analysis: Evaluates customer feedback and interprets data to identify key trends and supports the development of actionable strategies for service enhancements.\nKey Skills:\nAdvanced Communication: Effectively conveys detailed and complex information to team members and customers.\nComplex Problem-Solving: Identifies and resolves atypical customer issues using experience and established procedures.\nCustomer Support Software Proficiency: Demonstrates expertise in utilizing customer support platforms and systems.\nData Analysis: Analyzes partial or conflicting data to identify key issues and patterns.\nTeam Collaboration: Works seamlessly with other teams to achieve collective objectives.\nProcess Improvement: Modifies and optimizes work practices to enhance efficiency and effectiveness.\nMentorship: Acts as an informal resource and mentor for less experienced colleagues.\nIndependent Time Management: Manages tasks autonomously to ensure timely resolution of customer inquiries.\nAdaptability in Dynamic Environments: Thrives in fast paced settings and adjusts strategies to meet changing customer needs.\nCritical Thinking: Applies a broad perspective to identify novel solutions to customer challenges.\nSuccessful Candidates Typically Have:\n5+ years' experience in relevant field preferred\nManufacturing experience preferred\nStakeholder management experience preferred\nThis position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee).\nWoodward is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, protected veteran status, or any other category protected under federal, state, or local laws.","description_format":"text","description_chars":4656,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Professional development","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Automation","Aerospace Manufacturing","Avionics & Flight Control"],"lifecycle":[{"event":"open","at":"2026-10-12T19:21:54Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3 · green card filings: 3","filings_12m":3,"filings_prev_12m":2,"green_card_filings_12m":3,"median_offered_wage_usd":140000,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":13,"reasons":["conf:1","stale_co","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/woodward-customer-support-representative-iii","json_url":"https://alion.io/job/woodward-customer-support-representative-iii.json","meta":{"generated_at":"2026-10-13T09:03:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13600,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8522},"rest":"https://alion.io/mcp/rest/get_company?id=8522"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwoodward-customer-support-representative-iii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwoodward-customer-support-representative-iii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwoodward-customer-support-representative-iii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/woodward-customer-support-representative-iii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwoodward-customer-support-representative-iii"}]}