{"id":3474218,"url":"https://alion.io/job/woodward-customer-support-representative","title":"Customer Support Representative","company":{"id":8522,"name":"Woodward","domain":"woodward.com","url":"https://alion.io/company/woodward","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":36,"ghost_share":0.028,"stale_share":0.611,"repost_share":0.083,"time_to_fill_p50_days":17,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Prestwick, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28000,"max":32000,"currency":"GBP","period":"year","gross":null,"usd_annual":42811},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false}],"status":"live","first_seen_at":"2026-10-29T18:16:32Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-04T18:48:36Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Exciting opportunity to join our growing business here at Prestwick.\nWoodward integrates leading-edge technologies into fuel, combustion, fluid, actuation, and electronic control systems for the aerospace and industrial markets. At Prestwick, we repair and overhaul aircraft engine fuel controls for customers across Europe, the Middle East, and Asia. We’re planning to expand and refurbish our existing facility, securing our long-term future in Scotland and creating room to grow alongside our customers. To make this possible, we need more people to join our team.\nWe are looking for an additional Customer Support Representative to join our busy Commercial Operations team at Woodward, Prestwick. Reporting to the Customer Support Manager, you will be supporting the processes of providing products and services per Woodward policies and procedures, to meet quality standards and expectations. Coordination with customers and within the organisation to provide an excellent standard of customer support.\nWhat's in it for you...\nAt Woodward, our “employees” are called and treated as “members”, and we’ve created a culture that appreciates and values the contributions of every member. It’s an inclusive, positive, collaborative, and socially responsible environment where members work together for outstanding outcomes. Woodward supports our members’ well-being and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.\nWhat we are looking for...\nKnowledge/Skills/Abilities\nSolid knowledge of computer systems and software applications.\nHigh level of professional communication and interpersonal skills\nAble to work effectively in a team environment, multitasking, detail-oriented and able to prioritise workload efficiently.\nSolid understanding of the sales process.\nMay be required to understand and apply international commercial transaction specifics.\nSound judgment and decision-making skills regarding routine, day-to-day functions.\nThorough understanding of the organisation and internal resources.\nQualifications/Experience\nAt least 2 years of work experience in a customer-interface role and general business process understanding.\nHND/HNC in Business Administration or other relevant subject is preferable.\nWoodward supports our members’ wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position.\nWe offer a competitive salary determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.\nEstimated Annual Base Pay: Salary range between £28,000- £32,000 \nWoodward Operations Incentive bonus scheme: target of 7.5% paid quarterly discretionary.\nVacation: We offer new members 29 days holiday plus 4 public holidays.\nPersonal Pension Scheme: All members will be automatically enrolled after month 1 with employer contribution of 9%.\nIncome Protection and Life Assurance: All members after month 1 are enrolled on these schemes, income protection at 60% of salary in cases of long-term absence and 4 times your basic salary for life assurance.\nSalary Sacrifice: Offers on the latest technology and bike to work scheme.\nOccupational Health / Wellbeing:\nOur commitment to enhancing employee wellbeing means we offer private medical insurance (no medical underwriting) and dental cover after six months. You can also add your spouse and family after two years for a reduced contribution.\nOur employee assistance program (EAP) and annual health assessments include certain blood tests and optional flu vaccines help keep you physically and mentally healthy, and safe whilst at work. \nLearning & Development: We help assess your development needs in line with the role you perform as well as allowing you to further develop your knowledge. This includes access to online course free of charge via LinkedIn as well as our own internally developed Woodward University and the ability to apply for external personal development courses.\nEmployee Discount Scheme: Our portal give you access to everyday discounts with many high street and online retailers, restaurants, and days out, to help make the most of time spent with family and friends.\nHighfive Recognition Scheme: It is important to us that our people always feel they receive the recognition they deserve. The Highfive app enables colleagues to personally thank each other as well as mark special occasions.\nMaternity Leave: We can offer flexible working arrangements and advantageous Maternity Policy.\nFamily Responsibilities Scheme: Paternity, parental, adoption, bereavement, and dependent Leave. We care to ensure that we consider every aspect of your needs.","description_format":"text","description_chars":4911,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Automation","Aerospace Manufacturing","Avionics & Flight Control"],"lifecycle":[{"event":"open","at":"2026-10-29T18:16:32Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.619,"p_room":1,"age_days":5,"expected_fill_days":17,"reasons":["conf:4","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":42811,"is_top_pay":false},"html_url":"https://alion.io/job/woodward-customer-support-representative","json_url":"https://alion.io/job/woodward-customer-support-representative.json","meta":{"generated_at":"2026-11-04T19:12:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29590,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8522},"rest":"https://alion.io/mcp/rest/get_company?id=8522"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwoodward-customer-support-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwoodward-customer-support-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwoodward-customer-support-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/woodward-customer-support-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwoodward-customer-support-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3474218}},{"tool":"search_jobs","arguments":{"company":"woodward.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3474218},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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