{"id":4161726,"url":"https://alion.io/job/woolpert-client-experience-specialist","title":"Client Experience Specialist","company":{"id":617,"name":"Woolpert","domain":"woolpert.com","url":"https://alion.io/company/woolpert","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":30,"ghost_share":0,"stale_share":0.867,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Science & Research","role_family":"Science & Research","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Worth, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65800,"max":82300,"currency":"USD","period":"year","gross":null,"usd_annual":82300},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-28T20:16:58Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-12T12:30:06Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"At Woolpert, you’ll do work that matters.\nAs a leading global architecture, engineering, and geospatial firm, we help clients solve complex challenges that shape communities, strengthen critical infrastructure, advance technology, and improve the world around us. Here, you’ll collaborate across disciplines, tackle meaningful projects, and build a career defined by growth, opportunity, and impact.\nPosition Overview\nWoolpert is hiring a Client Experience Specialist to join our dynamic Marketing Team. This position reports to the Director, Client Experience and Events and coordinates and executes client-facing events and experiences, including conferences, trade shows, client meetings, and virtual programs-that strengthen relationships with Woolpert clients and partners. This role manages event logistics of increasing complexity, including timelines, venue and platform selection, vendor coordination, technical needs, catering, and on-site support, working under moderate supervision with some latitude for independent judgment. The role partners with marketing, business development, and sector leaders measure event outcomes and apply feedback to continuously improve the client experience.\nWe are unable to provide visa sponsorship for this position. Applicants must already possess work authorization in the country the job is located.\nWhat You Will Do:\nPlans, coordinates, and executes assigned virtual, hybrid, and live client events of increasing complexity, including timelines, run-of-show, registration, and post-event follow-up.\nOrganizes event details such as venue and digital platform selection, room blocks, technical and audiovisual needs, catering, signage, entertainment, and shipping of booth and promotional materials.\nEngages with digital platform providers, venues, and vendors to obtain quotes, coordinate requirements, and confirm deliverables; escalates contract and pricing exceptions to senior team members.\nEnsures required permissions, licenses, certificates of insurance, and vendor documentation are secured prior to each event.\nTracks event budgets, processes invoices and purchase orders, and reconciles actual spending against approved budgets for assigned events.\nCoordinates client and attendee communications, including invitations, registration support, pre-event materials, and post-event outreach.\nProvides on-site and virtual event support, managing setup, attendee experience, speaker and exhibitor needs, and proper technical and physical wrap-up.\nAddresses unforeseen issues or emergencies that arise during events, resolving routine problems independently and consulting senior team members on complex situations.\nConducts debriefings and evaluations to measure event success; analyzes participant feedback and metrics and recommends improvements for future events.\nCollaborates with marketing, communications, and business development teams to drive event awareness, including social media and promotional campaigns that engage attendees.\nMaintains event calendars, vendor records, attendee lists, and client experience documentation in company systems to support reporting and knowledge sharing.\nSupports the onboarding of less-experienced team members by sharing event procedures, checklists, and templates.\nPerforms other duties as assigned.\nTRAVEL REQUIREMENTS:\nMust be able to travel up to 30% of the time for business purposes.\nTravel requirements may include overnight stays, holidays, and/or weekends.\n What You Will Bring:\nHigh school diploma or equivalent required.\nBachelor’s degree (BA or BS) in Marketing, Communications, Business, or a related field preferred.\nEquivalent combination of education and experience may be considered on a 1:1 basis.\n3 years of experience in event planning, client experience, marketing coordination, or a related field.\nExperience coordinating logistics for live and/or virtual events, including vendor and venue coordination.\nWorking knowledge of event planning practices, including budgeting, logistics, vendor management, and on-site execution.\nStrong organizational and time management skills with the ability to manage multiple events and deadlines simultaneously.\nEffective written and verbal communication skills, with the ability to interact professionally with clients, vendors, and internal stakeholders.\nProficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Teams).\nAbility to exercise judgment on routine matters and seek guidance from senior team members on complex work.\nAbility to maintain confidentiality of client and company information.\nAbility to lift and transport event materials and work non-standard hours during events.\nValid driver's license required\nPREFERRED EXPERIENCE:\n5 years of event planning or client experience in a professional services, architecture/engineering, or geospatial environment.\nExperience with trade show and conference exhibit coordination.\nExperience supporting executive-level or client-facing programs.\n PREFERRED CERTIFICATIONS, LICENSES, OR TRAINING:\nCertified Meeting Professional (CMP), Certified Special Events Professional (CSEP), or Certified Trade Show Marketer (CTSM).\nPREFERRED KNOWLEDGE, SKILLS & ABILITIES: \nDeep understanding of CRM and proposal management systems preferred.\nStrong business acumen and commercial awareness preferred.\n Benefits You Will Love\nCertified as a Great Place to Work, Woolpert is one of the fastest-growing architecture, engineering, and geospatial companies in the world. With over 75 offices and countless projects around the globe, you’ll work on meaningful assignments that improve quality of life around the world. In addition to offering competitive pay, we provide employees with a robust set of unique benefits, including:\nFreedom to Work program: Set your own schedule and location (as appropriate).\nPrincipal program: Earn the opportunity to become an owner of the firm.\nFlexible paid time off/vacation: Take time off when it makes sense for you and your team.\nCareer development: Explore a wide range of learning and growth opportunities within and across industries.\nHealth, life, vision, and dental insurance: Cover all your medical bases.\nPaid sick time, retirement plan, fitness reimbursement, pet insurance, identity protection, technology stipend, employee assistance program, and more!\nBase pay offered may vary depending on job-related knowledge, skills, and experience.\nPay Range\n$65,800—$82,300 USD\nFind out more about what Woolpert has to offer here: http://woolpert.com/about-us/\nWoolpert is an equal-opportunity employer. Woolpert is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. You may view more about EEO on our website: Equal-Employment-Opportunity-The-Law.pdf and EEO is the Law Poster Supplement.\nApplicants who require an accommodation throughout the application and interview process should request this in advance by contacting your Recruiter\nTo all agencies: Please, no phone calls or emails to any employee of Woolpert or any of our subsidiaries about this requisition. All resumes submitted by search firms/employment agencies to any employee at Woolpert via email, the internet, or in any form and/or method will be deemed the sole property of Woolpert, unless such search firms/employment agencies were engaged by Woolpert's Talent Acquisition Team for this requisition and a valid agreement is in place. 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