{"id":1674124,"url":"https://alion.io/job/woongjin-tech-supportit-helpdesk-tier-2","title":"Tech Support/IT Helpdesk (Tier 2)","company":{"id":4417252,"name":"Woongjin","domain":"wjncompany.com","url":"https://alion.io/company/wjncompany","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":96,"open_postings":61,"ghost_share":0,"stale_share":0.148,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":29,"max":31,"currency":"USD","period":"hour","gross":null,"usd_annual":62000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true},{"name":"Service Desk","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-01T22:27:13Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-13T12:26:43Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":13},"description":"For More Open Positions Visit us at:\nhttp://recruiting.woongjininc.com/\n***NO C2C***\nOur Mission\nWOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.\n We are seeking a skilled and customer-focused Tier 2 IT Helpdesk Technician with 5+ years of experience to join our dynamic IT support team. This position is critical to maintaining user productivity and IT service quality, with a strong focus on troubleshooting and resolving issues related to Microsoft Active Directory and Windows environments..\nKey Responsibilities:\nProvide second-line technical support for laptops, desktops, mobile devices, and peripherals across Windows environments.\nTroubleshoot and resolve incidents related to Microsoft Active Directory (user accounts, group policies, OUs, permissions, login issues, etc.).\nSupport Office suite (Outlook, Excel, Word, PowerPoint) and enterprise collaboration tools.\nHandle escalations from Tier 1 support and work closely with Tier 3 and infrastructure teams for advanced issue resolution.\nPerform user onboarding/offboarding and manage access rights through AD and other systems.\nProvide on-site & off-hour VIP Support for Executives and other urgent cases.\nMaintain accurate records of issues and resolutions using the service management system (e.g., Zendesk, etc.).\nAssist with software deployment, patching, and system updates.\nEnsure compliance with IT security policies and procedures.\nIdentify recurring issues and recommend long-term solutions or process improvements.\nBachelor’s degree in Information Technology, Computer Science, or a related field.\n5+ years of hands-on experience in an IT support role in an enterprise environment.\nStrong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP).\nSolid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications.\nFamiliarity with remote support tools (e.g., SCCM, Remote Desktop, etc.).\nStrong problem-solving and communication skills, both written and verbal.\nAbility to prioritize and manage multiple tasks in a fast-paced environment.\nCertifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar are preferred.\nVDI support experience is a plus.\nMacOS support experience is a plus.\nWorking knowledge of ITIL practices is a plus.\nPreferred Experience:\nExperience in IT service desk environments supporting 500+ end users.\nExposure to basic scripting (PowerShell) for automation tasks.\nExperience with ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy).\nExperience with Enterprise Mobility Management (or Mobile Device Management).\nExperience with WDS (Windows Distribution Services).\nExperience with disk imaging/cloning tools.\n All your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":2988,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T07:42:45Z"},{"event":"reopen","at":"2026-10-12T20:13:36Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.833,"p_room":0.9,"age_days":13,"expected_fill_days":23,"reasons":["conf:41","velocity","win:mid"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":62000,"is_top_pay":false},"html_url":"https://alion.io/job/woongjin-tech-supportit-helpdesk-tier-2","json_url":"https://alion.io/job/woongjin-tech-supportit-helpdesk-tier-2.json","meta":{"generated_at":"2026-10-15T08:04:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12324,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417252},"rest":"https://alion.io/mcp/rest/get_company?id=4417252"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwoongjin-tech-supportit-helpdesk-tier-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwoongjin-tech-supportit-helpdesk-tier-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwoongjin-tech-supportit-helpdesk-tier-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/woongjin-tech-supportit-helpdesk-tier-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwoongjin-tech-supportit-helpdesk-tier-2"}]}