{"id":356417,"url":"https://alion.io/job/workday-customer-success-manager-sana-learn","title":"Customer Success Manager - Sana Learn","company":{"id":15002,"name":"Workday","domain":"workday.com","url":"https://alion.io/company/workday","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":80,"ghost_share":0.05,"stale_share":0.538,"repost_share":0.075,"time_to_fill_p50_days":24,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":128200,"max":192200,"currency":"USD","period":"year","gross":null,"usd_annual":192200},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-11-14T15:41:38Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":73},"description":"Your work days are brighter here.\nWe’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.\nAbout the Team\nWe believe that everything starts with learning. And that by changing the way the world learns, we can change the world for the better. If that’s a mission that excites you, you’ll be in great company at Sana in Workday.We’re on a mission to revolutionise how humans access knowledge through artificial intelligence. Throughout history, breakthroughs in knowledge sharing, from the Library of Alexandria to the printing press to Google, have been pivotal drivers of human progress. Today, as the volume of human knowledge grows exponentially, making it accessible and actionable remains one of humanity’s most critical challenges. We’re building a future where knowledge isn’t just more accessible; it’s a catalyst for achieving the previously impossible. If all of this sounds exciting, you’re in the right place.\nAbout the Role\nAs a Customer Success Manager, you will work with leading organizations adopting Workday Learn, powered by Sana (joint WD + Sana Learn customers), ensuring they achieve meaningful outcomes from their investment.\nYou will partner with customers from early stages through long-term success, owning adoption, value realization, and growth. You are accountable for ensuring customers realize measurable impact from Sana Learn.\nThis role combines customer success, strategic problem solving, and change leadership. You will work alongside a highly driven, entrepreneurial team and play a key role in how customers succeed with Sana.\nWhat You’ll Do\nOwn Customer Outcomes\nOwn a portfolio of customers using Sana Learn, accountable for adoption, engagement, and long-term value\nDefine success plans, KPIs, and measurable outcomes aligned to customer goals\nMonitor customer health using product usage, stakeholder feedback, and renewal signals\nIdentify risks early and drive clear mitigation plans Drive Adoption and Value Realization\nLead conversations with customers to define what success looks like and how to achieve it\nDesign adoption strategies that drive meaningful usage and sustained engagement\nHelp customers move from initial usage to scaled, organization-wide impact\nEnsure customers realize value-not just use the product Act as a Strategic Partner\nWork closely with HR, L&D, IT, and business leaders to connect Sana Learn to business priorities\nHelp customers identify and prioritize high-impact use cases\nBring structure to ambiguous challenges and drive them to outcomes\nElevate conversations from product usage to measurable business impact Maintain Visibility Across the Customer Journey\nStay closely aligned to customer progress to ensure continuity into long-term success\nMaintain a clear view of risks, progress, and outcomes across each account\nEnsure customers are set up for sustained success over time Drive Retention and Growth\nLead Executive Business Reviews (EBRs), clearly articulating value, outcomes, and future opportunities\nIdentify expansion opportunities across teams, use cases, and geographies\nPartner with account teams to support renewals and long-term growth\nBring customer stories to life to bring Contribute to How We Scale\nTranslate customer insights into AI-native playbooks, health models, and adoption strategies that can be scaled across the CS organization\nDefine and codify what AI-first customer journeys look like (from initial adoption → scaled impact → measurable business outcomes)\nLeverage agents, product telemetry, and AI-driven insights to move from reactive to proactive and predictive customer success\nPartner cross-functionally to embed guidance directly into workflows and in-product experiences\nAct as a proving ground for “leapfrog” CS - testing, refining, and operationalizing new AI-driven motions before scaling broadly\nContribute to building a scalable, high-impact, AI-native customer success model for Workday What Will Help You Thrive\nYou are naturally curious and always seeking to learn\nYou are comfortable operating in ambiguity and solving open-ended problems\nYou are impact-driven and focused on outcomes, not activity\nYou have an entrepreneurial mindset and enjoy building and improving how things work\nYou collaborate effectively and influence without authority\nYou are energized by learning, AI, and driving change in organizations\n#sanajobs\nAbout You\nWe are looking for individuals who thrive in fast-moving, ambiguous environments and are motivated by building and improving how things work.\n***This role requires working out of the Sana NYC office 3 days a week***\nStrong candidates often come from one of the following backgrounds:\nEnterprise Customer Success: High-performing CSMs who have driven adoption, value, and expansion in complex B2B SaaS environments\nConsulting or Strategy: Experience solving ambiguous problems and working directly with senior stakeholders (e.g. MBB, Tier 2 consulting, or similar roles)\nImplementation or Transformation Roles: Experience driving large-scale change, adoption, or system rollouts within enterprise organizations Regardless of background, you are:\nA builder who improves systems, not just follows them\nComfortable operating with ownership and autonomy\nAble to move from strategy to execution\nFocused on outcomes and impact, not just activity\nBasic Qualifications (Customer Success Manager, P3)\n3+ years of experience in customer success, consulting, or similar roles in a SaaS environment (prefer experience in L&D or HCM environments)\nExperience working with enterprise customers\nExperience working with senior stakeholders (e.g. MBB, Tier 2 consulting, or similar roles)\nBasic Qualifications (Senior Customer Success Manager, P4)\n7+ years of experience in customer success, consulting, or similar roles in a SaaS environment (prefer experience in L&D or HCM environments)\nExperience working with enterprise customers\nExperience working with senior stakeholders (e.g. MBB, Tier 2 consulting, or similar roles)\nOther Qualifications:\nImplementation experience of a SaaS product\nAbility to thrive in an environment with limited playbooks\nExperience with incorporating AI into client workstreams\nExperience driving adoption with measurable customer outcomes\nOutcome focused\nVISA Sponsorship is not available for this role\nWorkday Pay Transparency Statement\nThe annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.\nPrimary Location: USA.NY.New York City.SanaPrimary Location Base Pay Range: $128,200 USD - $192,200 USDAdditional US Location(s) Base Pay Range: $90,300 USD - $160,400 USDOur Approach to Flexible Work\nWith Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote \"home office\" roles also have the opportunity to come together in our offices for important moments that matter.\nPursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.\nWorkday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.\nWorkday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.\nWorkday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodations, exercising a privacy right, or cooperating in an investigation in accordance with applicable law. Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law.\nIf you require a reasonable accommodation, you may email , as far in advance as possible.\nAre you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!\nAt Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.\nPlease be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.\nIn addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.","description_format":"text","description_chars":10901,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Home office"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","AI Agents"],"lifecycle":[{"event":"open","at":"2026-09-05T19:17:56Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":7,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 308 · green card filings: 134","filings_12m":308,"filings_prev_12m":388,"green_card_filings_12m":134,"median_offered_wage_usd":157952,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)","Alion: sponsorship offered in the employer's own job adverts (24 months)"],"filings_for_role_12m":0}],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.458,"p_room":0.28,"age_days":73,"expected_fill_days":24,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":{"stated_usd_annual":192200,"is_top_pay":true},"html_url":"https://alion.io/job/workday-customer-success-manager-sana-learn","json_url":"https://alion.io/job/workday-customer-success-manager-sana-learn.json","meta":{"generated_at":"2026-11-14T23:22:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31226,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15002},"rest":"https://alion.io/mcp/rest/get_company?id=15002"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fworkday-customer-success-manager-sana-learn"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fworkday-customer-success-manager-sana-learn"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fworkday-customer-success-manager-sana-learn"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/workday-customer-success-manager-sana-learn\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fworkday-customer-success-manager-sana-learn"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":356417}},{"tool":"search_jobs","arguments":{"company":"workday.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":356417},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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