{"id":1996128,"url":"https://alion.io/job/workday-senior-manager-apac-customer-success","title":"Senior Manager, APAC Customer Success","company":{"id":15002,"name":"Workday","domain":"workday.com","url":"https://alion.io/company/workday","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":92,"ghost_share":0.022,"stale_share":0.402,"repost_share":0.065,"time_to_fill_p50_days":21,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":102000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1304},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T09:03:28Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-18T11:44:10Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Your work days are brighter here.\nWe’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.\nAbout the Team\nOur Customer Success Management Team plays a key role of being the link between our Customers, Sales, Professional Services and Production Services teams. This team work directly with production customers to enhance their overall user experience with Workday.As part of our regional expansion, we have established a new Customer Success team based in Malaysia, to support customers across APAC. This team will play an important role in scaling our impact and ensuring consistent, high-quality customer engagement across the region.\nWe are looking for an experienced and motivated people leader who demonstrates strong leadership skills and a proven interest in building and developing high-performing teams\nAbout the Role\nCustomer Success is Workday’s liaison between our Professional Services and Production Services teams. We plan and oversee enterprise-level support and service activities for Workday products and services for a designated customer or group of customers. We ensure quality service and operational performance, collaborate with sales and support groups to demonstrate value of support offering to customers and find opportunities for expanded support business. Our CSM team work directly with customers to improve their overall user experience with Workday.\nResponsibilities:\nHandling overall responsibility for coordinating the customer relationship.\nActing as a liaison between product management and the customer with a focus on presenting the Workday roadmap and how the roadmap will influence customer activities.\nDeveloping success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.\nPrioritizing and driving resolution on raised customer concerns.\nPromoting opportunities for two-way communication.\nSupervising and facilitating the customer's adoption of our solution features and functionality with providing Workday with an understanding of their overall business needs as they relate to our products.\nUsing customer relationships as needed for prospect references.\nKeeping customers advised of process and procedural changes.\nAbout You\nBasic Qualifications\n8+ years as a people manager of Customer Success teams\n5+ years of Customer management experience in a complex software or SaaS environment.\nOther Qualifications\nExperience in a Customer Success role that includes issue resolution and escalation management at both the business owner and executive levels\nProven leadership through accountability, continuous learning, and improvement\nExperience encouraging the growth and development of others, providing timely, direct, and actionable feedback\nAbility to mentor a team of workmates to be highly effective at customer relationship building and de-escalation\nEmbody strong account leadership skills; comfortable and seasoned in leading customers and providing an outstanding customer experience\nSkilled at building positive relationships with customers, especially at the executive level\nExcellent verbal and written communication skills, including the ability to chair meetings with executive leadership\nDemonstrated ability to engage across corporate functions (Sales, Services and Product Management)\nAbility to de-escalate critical customer concerns and lead commercial negotiations\nA successful track record of leading multiple priorities and initiatives concurrently, demonstrating data as appropriate\nBachelor’s degree or equivalent work experience; Business or Technical degree preferred\nAbility to travel up to 35%\nOur Approach to Flexible Work\nWith Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote \"home office\" roles also have the opportunity to come together in our offices for important moments that matter.\nWorkday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.\nWorkday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodations, exercising a privacy right, or cooperating in an investigation in accordance with applicable law. Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law.\nIf you require a reasonable accommodation, you may email , as far in advance as possible.\nAre you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!\nAt Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.\nPlease be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.\nIn addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.","description_format":"text","description_chars":7172,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Home office"],"hiring_locations":[{"name":"Malaysia","iso":"MY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-07T09:03:28Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.867,"p_room":0.9,"age_days":11,"expected_fill_days":21,"reasons":["conf:18","velocity","win:mid","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/workday-senior-manager-apac-customer-success","json_url":"https://alion.io/job/workday-senior-manager-apac-customer-success.json","meta":{"generated_at":"2026-10-20T04:09:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4599,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15002},"rest":"https://alion.io/mcp/rest/get_company?id=15002"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fworkday-senior-manager-apac-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fworkday-senior-manager-apac-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fworkday-senior-manager-apac-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/workday-senior-manager-apac-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fworkday-senior-manager-apac-customer-success"}]}