{"id":3415020,"url":"https://alion.io/job/workforce-opportunity-services-wos-tier-3-it-support-specialist-euc","title":"Tier 3 IT Support Specialist (EUC)","company":{"id":4423484,"name":"Workforce Opportunity Services (WOS)","domain":"wforce.org","url":"https://alion.io/company/wforce","size_band":"201-500","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Hyper-V","optional":false},{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-28T19:04:44Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-05T15:47:52Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Overview\nWorkforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit dedicated to developing the skills of high-potential individuals who may not have access to career opportunities. Through strategic partnerships, WOS connects motivated talent with organizations seeking to expand their workforce with skilled professionals.\nUtilizing a scientifically based model derived from research conducted at Columbia University, we recruit, educate, train, and place high-potential talent with leading organizations around the world.\nOverall Position Description:\nThis role acts as the final internal escalation point for complex, critical, or deeply technical issues that cannot be resolved by Tier 1 or Tier 2 agents. Candidate must possess deep knowledge of specific infrastructure components, such as networking, server administration, or specialized software, and are responsible for root cause analysis to prevent future issues.\n\nUnder limited supervision performs, installs, maintains, tests, and repairs systems and networks. Utilizes advanced technical knowledge to plan and lead the implementation of technical solutions. Provides technical leadership support and resolves problems of a comprehensive and complex nature.\n\nResponsibilities\n Complex Troubleshooting & Escalation: Serving as the Subject Matter Expert (SME) to diagnose and resolve high-impact, complex technical problems, including network outages, server failures, and application malfunctions.\n Infrastructure & System Administration: Managing, configuring, and troubleshooting server environments (Windows/Linux), virtualization platforms (VMware, Hyper-V), Active Directory, and cloud services (Azure, AWS).\n Root Cause Analysis (RCA): Conducting thorough investigations into persistent or critical issues to identify underlying causes, not just fixing symptoms.\n Mentorship & Documentation: Providing guidance and mentoring to lower-tier agents (Tier 1/2) and creating/updating knowledge base articles and technical documentation.\nProject Participation & Implementation: Assisting in or leading the implementation of new infrastructure, system upgrades, migrations, and deployments.\n System Upgrades & Deployment: Manage large-scale software deployments, OS imaging (MDT/SCCM), and infrastructure upgrades (servers, networking hardware).\nQualifications\nCandidate Profile / Qualifications:\n Authorized to work in the United States (US Citizen or Green Card holder)\nExperience:3 to 5+ years of experience in IT Service Desk support, with specific experience as a Tier 2 or Tier 3 level in a MSP Service Desk environment.\n\nTechnical Expertise:Operating Systems: Advanced proficiency in all Windows OS versions and/or Linux.\nNetworking: Strong understanding of TCP/IP, firewalls, VLANs, and switch configuration.\nCloud/Virtualization: Experience with Azure, AWS, and VMware.\nScripting: Proficiency in PowerShell or other automation tools.\n\nMicrosoft 365: all aspects of Microsoft applications\nTools/Applications: ITSM Ticketing applications, Knowledge Base applications, Remote login applications, Computer Imaging applications\n Experience working at a Managed Service Provider (MSP)\nExperience working as local desk side support\n Problem-Solving Under Pressure: Ability to manage high-severity outages (HUI).\nTechnical Documentation: Knowledge Base articles, and RCA reports.\nCommunication: Communicating complex technical issues to non-technical users and leadership.\nStrong analytical and conceptual skills: the ability to own a technical task and work it to completion.\nTeam Oriented: the ability to work in a team environment and relay pertinent information to Tier 1 & 2 team members\nCertifications (Preferred):\nMicrosoft Certified Systems Engineer (MCSE)\nCompTIA Server+\nNetwork+\nSecurity+\nOR Vendor-specific certifications (e.g., Cisco, VMware).\nAdditional Information\nSalary:\n$30.00/Hour (Plus Benefits)\nShifts:\nONE of the following:7:00AM-4:00PM OR\n8:00AM-5:00PM\n\nLocation:\nHybrid (3 days on-site / 2 days remote)\nOffice Location: Dallas, TX\nBenefits\nLow Cost Health Insurance (after 90 days Full Time) \nPaid Vacation (Accrual begins immediately - Available After 90 days Full Time) \nPaid Company Holidays \nEducation (Tuition Assistance, Student Loan Reimbursement or Professional Development) \nIndividual Mentor \n401k Retirement Savings\nAbout Us\nOur vision is to empower early-career professionals to achieve long-lasting professional success and financial independence while supporting companies in building workplaces that reflect and engage with the communities they serve. We are in the business of creating dynamic partnerships that transform lives.\nPay Range\nUSD $30.00 - USD $30.00 /Hr.","description_format":"text","description_chars":4681,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Professional Services","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-28T19:04:44Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":7,"expected_fill_days":30,"reasons":["conf:0","urgency","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/workforce-opportunity-services-wos-tier-3-it-support-specialist-euc","json_url":"https://alion.io/job/workforce-opportunity-services-wos-tier-3-it-support-specialist-euc.json","meta":{"generated_at":"2026-11-05T19:05:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25582,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423484},"rest":"https://alion.io/mcp/rest/get_company?id=4423484"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fworkforce-opportunity-services-wos-tier-3-it-support-specialist-euc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fworkforce-opportunity-services-wos-tier-3-it-support-specialist-euc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fworkforce-opportunity-services-wos-tier-3-it-support-specialist-euc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/workforce-opportunity-services-wos-tier-3-it-support-specialist-euc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fworkforce-opportunity-services-wos-tier-3-it-support-specialist-euc"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3415020}},{"tool":"search_jobs","arguments":{"company":"wforce.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3415020},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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