{"id":1941866,"url":"https://alion.io/job/workforce-services-customer-service-representative","title":"Customer Service Representative","company":{"id":2219261,"name":"Frederick Workforce Services","domain":"frederickworks.com","url":"https://alion.io/company/frederickworks","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Frederick, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T18:33:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-11-07T11:55:56Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":32},"description":"Customer Service Representative\nEDCO | Frederick, Maryland\nFull-Time | On-Site\nMonday- Friday 7:30 am - 4:00 pm\nPay: $20.23/hr-$25.83/hr based on experience\nJoin a Team That Makes a Difference\nAt EDCO, we manufacture professional-grade equipment that helps contractors and professionals get the job done. Our customers depend on us for quality products, knowledgeable support, and responsive service-and our Customer Service team plays a critical role in delivering that experience.\nWe are looking for a Customer Service Representative who is professional, personable, detail-oriented, and genuinely enjoys helping people. This is more than an order-entry or call-center position. You will build relationships with EDCO customers, help solve problems, follow up on opportunities, and work closely with teams throughout the company to make sure our customers receive the support they need.\nIf you enjoy talking with customers, solving problems, staying organized, and being part of a close-knit team, we'd love to hear from you.\nWhat You'll Do\nCustomer Service & Relationship Building\nServe as a primary point of contact for EDCO customers by phone and email.\nRespond to customer questions regarding products, parts, accessories, pricing, availability, orders, and shipping.\nProvide accurate, timely, and professional assistance while maintaining a positive attitude-even when handling challenging customer situations.\nFollow customer requests through to resolution and keep customers informed when an immediate answer isn't available.\nProactively reach out to customers to follow up on orders, quotes, backorders, product availability, and other needs.\nFollow up on significant orders when appropriate to make sure the customer's needs were met.\nReconnect with customers who have not purchased recently as part of EDCO's customer outreach efforts.\nShare relevant EDCO products, accessories, resources, training materials, promotions, and programs when they can provide value to the customer.\nIdentify customer needs and opportunities and connect customers with the appropriate Sales team member when additional assistance is needed.\nOrders, Quotes & Coordination\nEnter and process customer orders accurately in EDCO's ERP system.\nPrepare and process customer quotes.\nVerify customer information, pricing, part numbers, quantities, shipping information, and other order details.\nAssist customers with order status, expected ship dates, tracking information, and delivery questions.\nCoordinate with Inventory, Production, Shipping, Accounting, Engineering, Sales, Marketing, and other departments to obtain accurate information and resolve customer needs.\nMaintain accurate records of customer transactions and communications.\nDocument meaningful customer outreach and relevant information in the appropriate CRM system.\nProduct Knowledge\nDevelop a working knowledge of EDCO machines, accessories, parts, and their basic applications.\nLearn the differences between EDCO product categories and provide basic product guidance to customers.\nUse EDCO product literature, manuals, training materials, videos, and internal resources to assist customers.\nParticipate in product and application training.\nContinue developing product knowledge as EDCO introduces new products and accessories.\nTeamwork & Communication\nWork closely with Sales, Marketing, Production, Shipping, Accounting, Engineering, and other departments to provide a consistent customer experience.\nCommunicate customer concerns, recurring issues, and potential opportunities to the appropriate department or manager.\nShare relevant information learned through customer outreach with Sales and other members of the Growth Department.\nSupport other members of the Customer Service team during periods of high call or order volume.\nContribute to a collaborative team environment focused on excellent customer service.\nPerform other duties as assigned.\nWhat We're Looking For\nThe ideal candidate is someone who:\nEnjoys working with customers and building positive relationships.\nCommunicates clearly and professionally by phone, email, and in person.\nIs highly organized and pays close attention to detail.\nTakes ownership of customer questions and follows through until they are resolved.\nCan confidently handle difficult or dissatisfied customers.\nIs comfortable making proactive customer calls and following up on open quotes and orders.\nCan learn technical products and explain basic product information to customers.\nWorks well across multiple departments and understands the importance of teamwork.\nIs comfortable working with computer systems, order-entry software, CRM tools, email, and other technology.\nTakes pride in providing accurate information and a great customer experience.\nBrings a positive, professional, and helpful attitude to the workplace.\nManufacturing, industrial equipment, construction, distribution, or technical customer service experience is a plus, but we're willing to train the right person who has the right attitude and customer-service mindset.\nWhy Work at EDCO?\nAt EDCO, you'll have the opportunity to become part of a team that takes pride in what we build, how we serve our customers, and how we work together.\nOur Benefits Include:\nMedical & Prescription Coverage - available to full-time employees beginning the first of the month following 60 days of employment.\nDental Coverage - employee coverage paid by EDCO; family coverage available at the employee's expense.\nVision Coverage - available beginning the first of the month following 60 days of employment.\nCompany-Paid $25,000 Life & AD&D Insurance\nLong-Term Disability Insurance - company-paid coverage providing 60% of earnings once approved.\nPaid Sick Leave\nPaid Vacation - vacation accrual increases with tenure, with up to 160 hours available for employees with 10+ years of service.\n 401(k) Plan - employee contributions are unmatched; eligibility begins after six months of employment and meeting plan requirements.\nEDCO Profit Sharing - available when business conditions permit.\nPaid Holidays - including major holidays and a birthday holiday.\nEducational Assistance - eligible employees may receive reimbursement of up to 100% of tuition costs for approved, job-related courses after 12 months of continuous employment.\nBenefits are subject to applicable eligibility requirements and plan provisions.\nAbout EDCO\nEDCO is a manufacturer of professional equipment serving customers across the construction and rental industries. We are proud of our products, our customers, and the people who make EDCO successful.\nAt EDCO, we believe in continuous improvement, strong communication, teamwork, and getting 1% better every day.\nIf you're looking for an opportunity where your work directly impacts the customer experience and where you can grow your product and industry knowledge, we'd love to meet you.","description_format":"text","description_chars":6862,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-06T03:45:56Z"},{"event":"close","at":"2026-10-22T15:41:34Z"},{"event":"reopen","at":"2026-10-26T21:40:14Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.433,"p_room":0.75,"age_days":32,"expected_fill_days":37,"reasons":["conf:1","agency","win:late"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/workforce-services-customer-service-representative","json_url":"https://alion.io/job/workforce-services-customer-service-representative.json","meta":{"generated_at":"2026-11-07T13:26:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16242,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2219261},"rest":"https://alion.io/mcp/rest/get_company?id=2219261"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fworkforce-services-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fworkforce-services-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fworkforce-services-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/workforce-services-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fworkforce-services-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1941866}},{"tool":"search_jobs","arguments":{"company":"frederickworks.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1941866},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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