{"id":2641598,"url":"https://alion.io/job/workiva-product-success-manager-grc","title":"Product Success Manager - GRC","company":{"id":3690,"name":"Workiva","domain":"workiva.com","url":"https://alion.io/company/workiva","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":14,"ghost_share":0,"stale_share":0.643,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Product","role_family":"Product","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore","Sydney, Australia"],"countries":["SG","AU"],"hiring_countries":["SG"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":80000,"max_usd":173000,"period":"year","method":"role_seniority_country_cell","sample_n":18},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T19:02:47Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-25T07:21:47Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"As a Product Success Manager - GRC, you will drive product adoption and growth motions at Workiva. You will work directly with customers to enhance their experience and build successful reference accounts. You will collaborate with internal teams to monitor satisfaction, deliver programs, and act as a liaison for platform deployment. Based in our Growth Team, you will define success for our GRC solutions.\nWhat You'll Do\nReview customer accounts and collaborate across internal teams to address platform needs and technical troubleshooting\nAnalyze customer renewal likelihood and help manage risks to mitigate churn\nInterpret customer satisfaction metrics and develop strategies to improve them\nDefine new product insights and metrics that drive organizational decisions\nRepresent Customer Success within Product Development to ensure new features add customer value\nScale emerging solutions and challenge current operating methods to improve customer satisfaction\nPartner with leadership to drive decisions impacting the product and customer experience\nAlign with global teams to ensure best-in-class product success processes\nEnable Customer Success teams to deliver meaningful value to customers\nEnable customers and internal teams on the benefits of new product releases\nWhat You'll Need\nMinimum Qualifications\n4+ years of experience in Customer Success, Product Management, or Professional Services within a software organization, preferably SaaS\nUndergraduate degree or equivalent combination of relevant career experience\nExperience with governance, risk, and compliance programs, with solution implementation experience preferred\nPreferred Qualifications\nKnowledge of connected data solutions and the Workiva platform of connected products/solutions\nProven track record with product enablement and measurable customer success\nHighly data-driven and meticulously detailed with a commitment to drive customer engagement towards business outcome and value realization\nExcellent verbal and written communication skills, including the ability to chair sessions and host webinars\nAbility to operate effectively in environments of constant change\nSelf-motivated and action-oriented approach with strong execution skills\nStrong project management skills and attention to detail\nAbility to interact with business partners at all levels of the organization\nTravel Requirement & Working Conditions\nUp to 10% travel for customer and internal events\nReliable internet access for remote work\nWhy Join Workiva\nWorkiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation-ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world.\nAt Workiva, you’ll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you’re energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we’d love to meet you.\nWorkiva is an Equal Employment Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.\nWorkiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email .\nWorkiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.\n#LI-A1","description_format":"text","description_chars":4348,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["RegTech, AML & Compliance","ESG & Carbon Accounting Software","Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-10-15T19:02:47Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.63,"p_room":1,"age_days":9,"expected_fill_days":31,"reasons":["conf:3","stale_co","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/workiva-product-success-manager-grc","json_url":"https://alion.io/job/workiva-product-success-manager-grc.json","meta":{"generated_at":"2026-10-25T08:09:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11625,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3690},"rest":"https://alion.io/mcp/rest/get_company?id=3690"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fworkiva-product-success-manager-grc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fworkiva-product-success-manager-grc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fworkiva-product-success-manager-grc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/workiva-product-success-manager-grc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fworkiva-product-success-manager-grc"}]}