{"id":1522801,"url":"https://alion.io/job/workiva-product-support-engineer","title":"Product Support Engineer","company":{"id":3690,"name":"Workiva","domain":"workiva.com","url":"https://alion.io/company/workiva","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands","London, United Kingdom"],"countries":["NL","GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":95000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":480},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":true},{"name":"GCP","optional":true},{"name":"LLM","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-30T12:35:58Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-09-27T19:51:08Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"As a Product Support Engineer, you are the go-to problem solver for Workiva's platform. Whether through phone, chat, or tickets, you help customers navigate technical and functional challenges. From identifying problems and troubleshooting to guiding users step by step, you own the customer experience. Join us in enhancing customer satisfaction while driving our business forward.\nWhat You'll Do\nLead technical and functional customer support via phone, chat, and tickets\nManage customer inquiries within required timeframes according to established SLAs\nTroubleshoot and resolve complex issues through technology knowledge, experience, and self-guided research\nMaintain high professionalism and build positive rapport through every customer interaction\nDrive a knowledge-centered service culture through content linking, authoring, and editing\nDocument ticket notes and activities clearly for internal resources and portal users\nCollaborate with internal teams as a support point of contact for proactive improvements\nContribute to team projects and mentor new hires, interns, or junior engineers\nWhat You'll Need\nMinimum Qualifications\nUndergraduate degree or equivalent professional experience in a related role\n2+ years or more of experience in customer-facing technical support with intermediate application or database support experience\nPreferred Qualifications\nStrong communication skills across live channels including email, phone, and ticketing systems\nPrevious experience supporting a SaaS platform\nAbility to understand system logs and troubleshoot code to solve issues\nFamiliarity with Zendesk\nSQL \nAPIs \nGCP/AWS\nAI Skills LLM\nProven ability to meet established timelines and service level agreements\nSelf-motivated and accountable work style focused on results\nCapability to facilitate problem-solving through insightful questions\nWhy Join Workiva\nWorkiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation-ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world.\nAt Workiva, you’ll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you’re energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we’d love to meet you.\nWorkiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.\nWorkiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email .\nWorkiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.\n#LI-SP1","description_format":"text","description_chars":3566,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Compliance","ESG & Carbon Accounting Software","Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-09-30T12:35:58Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:14","win:early","comp:junior,brand"],"computed_at":"2026-10-01T02:37:04Z"},"pay":null,"html_url":"https://alion.io/job/workiva-product-support-engineer","json_url":"https://alion.io/job/workiva-product-support-engineer.json","meta":{"generated_at":"2026-10-01T02:37:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1916,"day_limit":5000,"remaining_today":3084,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}