{"id":2380996,"url":"https://alion.io/job/workiva-software-support-engineer-2","title":"Software Support Engineer","company":{"id":3690,"name":"Workiva","domain":"workiva.com","url":"https://alion.io/company/workiva","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":13,"ghost_share":0,"stale_share":0.692,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"UTC-8 – UTC+10","utc_offset_min":-8,"utc_offset_max":10},"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":78000,"max_usd":146000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":76},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Incident Management","optional":false},{"name":"Datadog","optional":true},{"name":"Microsoft Office","optional":true},{"name":"New Relic","optional":true},{"name":"Splunk","optional":true},{"name":"Sumo Logic","optional":true}],"status":"live","first_seen_at":"2026-10-12T19:22:37Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-12T23:57:28Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"****Ability to support APAC hours working from 3PM - 12AM Pacific Time****\n\nAs a Software Support Engineer, you play a crucial role in bridging the gap between our Customer Support and the Engineering teams responsible for the Workiva Platform. Your primary responsibility is to provide technical support to our customer facing team members, ensuring timely resolution of customer issues and delivering exceptional customer experiences. You will collaborate with multiple development teams to identify root causes and implement effective solutions, contributing to our commitment to customer satisfaction.\n\nWhat You’ll Do\nUnderstand and clearly articulate customer needs and requirements\nWork with Software Engineers to design innovative components of back-end systems or solutions to meet internal customer needs\nBrainstorm and implement ways to streamline processes for fast and adaptable support structures\nIdentify, verify, and reproduce difficult issues to solve customer problems from various sources.\nManage relationships with Customer Support, Success, and Development teams to ensure required features are delivered for successful product delivery\nAct as a first line of support for Customer Success staff to diagnose and troubleshoot customer issues\nCollaborate with functional testers in Quality Assurance for testing and regression analysis.\nFacilitate resolution of complex issues involving multiple teams\nInteract as part of multiple development teams to find customer solutions\nIncident Management: Manage service disruptions within the organization while minimizing impact on business operations and ensuring timely resolution\nTake ownership of incidents, coordinating resources from engineering and customer facing teams for quick resolution and timely communication to customers and stakeholders\nEnsure accurate documentation of incidents, including summaries, post-incident reviews, and lessons learned for knowledge sharing and continuous improvement\n What You’ll Need\nMinimum Qualifications\n2+ years of experience (in software, QA, Support or applicable related IT fields)\nBachelor's Degree or equivalent experience\nPreferred Qualifications\nCoursework or experience in supporting software development teams\nStrong understanding of industry standard word processing/collaboration tools such as Microsoft Office or Google Suite\nExperience providing software support to non-technical users\nExperience troubleshooting and conducting root cause analysis of a software platform\nA sense of urgency allowing for fast response to issues that need to be addressed in a timely fashion\nStrong communication skills\nNice to have - Experience with logging tools such as Splunk, Sumologic, New Relic, and/or Datadog\n\nTravel Requirements & Working Conditions\nAbility to support APAC hours working from 3PM - 12AM Pacific Time\nMinimal Travel\nAbility to be on a rotating on-call schedule (minimal disruption)\nReliable internet access for any period of time working remotely, not in a Workiva office\n\nWorkiva will not provide visa sponsorship for this position. Candidates must be authorized to work in the U.S. on a permanent basis.\n\nHow You’ll Be Rewarded\nSalary range in the US: $78,000.00 - $125,000.00A discretionary bonus typically paid annually\nRestricted Stock Units granted at time of hire\n401(k) match and comprehensive employee benefits package\nThe salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.\nWhy Join Workiva\nWorkiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation-ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world.\nAt Workiva, you’ll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you’re energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we’d love to meet you.\nEmployment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic.\nWorkiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email .\nWorkiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.\nWorkiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.\n#LI-JW1","description_format":"text","description_chars":5391,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Restricted stock units"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["RegTech, AML & Compliance","ESG & Carbon Accounting Software","Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-10-12T19:22:37Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":162500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:3","win:early","comp:junior,brand"],"computed_at":"2026-10-13T03:46:20Z"},"pay":null,"html_url":"https://alion.io/job/workiva-software-support-engineer-2","json_url":"https://alion.io/job/workiva-software-support-engineer-2.json","meta":{"generated_at":"2026-10-13T03:46:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6018,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3690},"rest":"https://alion.io/mcp/rest/get_company?id=3690"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fworkiva-software-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fworkiva-software-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fworkiva-software-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/workiva-software-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fworkiva-software-support-engineer-2"}]}