{"id":2235125,"url":"https://alion.io/job/worknetdupage-customer-solutions-specialist","title":"Customer Solutions Specialist","company":{"id":2523800,"name":"workNetDuPage","domain":"worknetdupage.org","url":"https://alion.io/company/worknetdupage","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Litchfield Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":91000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3570},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-10T23:33:16Z","employer_posted_date":"2026-10-10","last_verified_at":"2026-10-15T06:39:38Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Position at Parts Town\nSee What We’re All About\nAs the fastest-growing distributor of restaurant equipment,HVACand residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being yourfirst priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!\nDo you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.\nIf you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat - Apply Today!\nPerks\nParts Town Pride - check out ourvirtual tour and culture!\nQuarterly profit-sharing bonus\nHybridwork schedule\nTeam member appreciation events and recognition programs\nVolunteeropportunities\nMonthly IT stipend\nCasual dress code\nOn-demand pay options: Access your pay as you earn it, to cover unexpected or even everydayexpenses\nAll the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don’t worry, we’ve got you covered.\nThe Jobat a Glance\nThe Customer Solutions Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town’s high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must!\nA Typical Day\nHandle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finish\nProcess customer requests,involving:order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.\nEffectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs\nTo Land This Opportunity\nYou have at least 1 year of experience in a face to face or over the phone customer service role\nYou exhibit stellar organizational skills, multi-tasking skills, and computerskills\nYou get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!)\nYou know MS Office; you may not be a master but you’re on yourway\nYou have a quality, high speed internet connection athome\nYou have a genuine positive, outgoing, team spirited, one-for-allpersonality\nYou’re an all-star communicator and are proficient in English (both written and verbal). If you’re bilingual, that’s a plus!\nYou can work a schedule of M-F 10:00 AM - 7:00 PM (MST) with flexibility to adjust to different hours asneededPlease note: The first 3 weeks of training will be a schedule of M-F 7:00 AM - 4:00 PM(MST)!\n\nAbout Your Future Team\nOur team is truly a family unit, we like each other…a lot!We work hard and play hard together, every day.Whether it’s a potluck or a team outing we like to have a good time while working.We also love to let our inner nerd shine; whether you’re nerdy about sports, comic books, cats or baking we can’t wait to get to know you!\nAt Parts Town, we valuetransparencyand are committed to ensuring our team members feel appreciated and supported.We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. Thesalaryrange for this role is $37,348.78 - $50,403.56 annually ($17.96 - $24.23 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is apayfor performance-company. In addition to basepay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.\nParts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.\n\nWe are an E-Verify employer.\n For more information, please click on the following links:\nE-Verify Participation Poster: English | Spanish\nE-Verify Right to Work Poster: English | Spanish","description_format":"text","description_chars":5043,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["401k plan","Health insurance","Parental leave","Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-10T23:33:16Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.256,"p_room":0.35,"age_days":4,"expected_fill_days":2,"reasons":["conf:3","agency","wave","velocity","win:tail","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/worknetdupage-customer-solutions-specialist","json_url":"https://alion.io/job/worknetdupage-customer-solutions-specialist.json","meta":{"generated_at":"2026-10-15T06:52:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10266,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2523800},"rest":"https://alion.io/mcp/rest/get_company?id=2523800"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fworknetdupage-customer-solutions-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fworknetdupage-customer-solutions-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fworknetdupage-customer-solutions-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/worknetdupage-customer-solutions-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fworknetdupage-customer-solutions-specialist"}]}