{"id":2677591,"url":"https://alion.io/job/workplace-options-customer-success-manager-workplace-options","title":"Customer Success Manager - Workplace Options","company":{"id":449496,"name":"Workplace Options","domain":"workplaceoptions.com","url":"https://alion.io/company/workplaceoptions-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Birmingham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-16T05:45:17Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-29T21:29:13Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"About this opportunity:\nWorkplace Options is proud to support our sister organisation, Behavioral Health Systems (BHS), in recruiting a Care Coordinator.\nBHS operates one of the nation’s largest specialty preferred provider organizations (PPO), which is comprised of psychiatrists, psychologists, social workers, EAP providers as well as facility networks including hospitals, rehab/residential treatment centers, partial hospitalization programs and intensive outpatient programs. BHS fully credentials and panels their own network of providers.\nCurrent Opportunity: Customer Success Manager\nLocation: US, Alabama\nFull-time/Part-time: This is a full-time (40 hours per week) position.\nSalary: $65,000 - $80,000 USD per year plus competitive benefits offering\n What you will do:\nReporting to the Head of Implementation & Customer Success, the Customer Success Manager owns a book of mid-market employer accounts end to end. You'll be the go-to partner for HR leaders, brokers and carrier partners, keeping programs running smoothly and helping clients get full value from their benefits. This role suits an organized, relationship-driven professional who enjoys time on site with clients and cares about mental health and employee wellbeing.\nResponsibilities:\nOwn relationships and account plans for a book of mid-market EAP and behavioral health accounts, focused on customer satisfaction and retention that lead to growth opportunities\nServe as the main contact for HR and benefits leaders, keeping brokers, consultants and carrier partners engaged\nLead recurring client meetings and quarterly and annual business and utilization reviews that show value\nBuild clear, data-driven presentations using utilization, benchmarks, and market and regulatory trends\nOwn the renewal cycle, from pricing and contracting through open enrollment and plan materials, with leadership support on complex renewals\nHit quarterly and annual retention and renewal targets through proactive account planning and early risk escalation\nEvolve each client's strategy as needs change, bringing in digital solutions and internal leaders to collaborate\nPartner with Sales and Implementation on a smooth handoff, transition and onboarding for new clients\nShape training, education and engagement strategy around each client's goals, utilization and workforce needs\nRepresent the company on site at health and benefit fairs, open enrollment meetings and client events\nCollaborate with Clinical, care coordinators, Operations, Finance, Legal and Compliance to resolve eligibility, invoicing and member issues\nSupport teammates' accounts and events as needed and share best practices across the team\nPerform other related duties as directed or deemed appropriate.\n Qualifications/Skills:\n4+ years in customer success, account management or client relations, ideally in EAP, behavioral health, benefits or healthcare\nBachelor's degree or equivalent experience\nExperience owning client relationships, including renewals and retention\nExperience partnering with regional and national brokers, consultants and carrier partners\nComfort working with utilization and financial data and turning it into clear client insights\nClear communicator, confident presenting to HR audiences and employee groups\nStrong organization and follow-through across multiple accounts at once\nProficient in Microsoft Office, Google Suite, and Salesforce or a similar CRM, with an interest in using AI tools\nAdaptable and solutions-oriented when client needs or priorities change\nFamiliarity with benefit plan documents, related regulations and digital health solutions a plus\nPassion for helping employees and their families live their healthiest lives\nValid driver's license and willingness to travel regionally, nationally and as needed\n Travel: 30-40%, regionally and nationally by car and air, with broader travel as business needs require.\nFor further information about BHS please see https://behavioralhealthsystems.com/\nWorkplace Options collects and processes personal data in accordance with applicable data protection laws. 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