{"id":767997,"url":"https://alion.io/job/workster-technical-support-specialist-italian-it-support","title":"Technical Support Specialist | Italian IT Support","company":{"id":690663,"name":"Workster","domain":"workster.jobs","url":"https://alion.io/company/workster-2","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"D","score":51,"open_postings":68,"ghost_share":0.809,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-07-22T09:53:57Z","employer_posted_date":"2026-07-22","last_verified_at":"2026-09-14T10:24:41Z","board_verified":false,"closed_at":null,"days_open":114,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":113},"description":"Workster is partnering with a leading international technology services provider to recruit Technical Support Specialists for an exciting multilingual IT support project based in Lisbon, Portugal.\nThis opportunity is ideal for candidates looking to start or develop a career in IT Support. You’ll join an international technical team providing first-line support to business users, troubleshooting network and infrastructure issues, and ensuring high service quality across multiple technologies. If you have an entry-level technical background, strong communication skills, and enjoy solving problems, this is an excellent opportunity to build your career in a global environment.\nYour Role\nProvide first-line technical support to business customers via phone, email, and ticketing systems\n\nDiagnose and troubleshoot hardware, software, network, and connectivity issues\n\nLog, manage, and prioritize incidents while ensuring agreed service levels are met\n\nEscalate complex issues to specialized support teams when required\n\nPerform remote troubleshooting and assist users through screen sharing and remote access tools\n\nMonitor, update, and follow up on support cases until resolution\n\nDocument incidents accurately and maintain customer records within internal systems\n\nCollaborate with technical teams and stakeholders to deliver effective solutions\n\nDeliver a professional customer experience while maintaining high technical standards\n\nYour Qualifications\nNative or fluent level of Italian\n\nEnglish proficiency at C1 level\n\nCompTIA+ certification (or equivalent) or Cisco CCNA certification/training\n\nBasic understanding of TCP/IP networking, routing, switching, and general IT infrastructure\n\nStrong analytical and troubleshooting skills\n\nExcellent communication and customer service abilities\n\nAbility to multitask and work efficiently in a fast-paced environment\n\nExperience with ticketing systems or remote technical support is an advantage\n\nStrong willingness to learn and develop within the IT field\n\nThe Offer\nHybrid working model following the onboarding and training period\n\nOffice located in Alvalade, Lisbon\n\nComprehensive onboarding and technical training\n\nOpportunity to join an international enterprise IT support project\n\nMeal allowance\n\nPrivate health insurance\n\nMulticultural and collaborative working environment\n\nContinuous learning and technical development opportunities\n\nCareer progression within a global technology support organization\n\nRotating shift schedule supporting international business operations\n\nHands-on experience with enterprise networking and infrastructure technologies","description_format":"text","description_chars":2613,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Italian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Health insurance","Hybrid work"],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-11T20:39:01Z"}],"visa":[],"liveness":{"score":1,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.099,"p_room":0.28,"age_days":113,"expected_fill_days":26,"reasons":["conf:1416","agency","stale_co","urgency","ghost","win:tail","crowd:junior"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/workster-technical-support-specialist-italian-it-support","json_url":"https://alion.io/job/workster-technical-support-specialist-italian-it-support.json","meta":{"generated_at":"2026-11-13T19:22:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":38711,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":690663},"rest":"https://alion.io/mcp/rest/get_company?id=690663"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fworkster-technical-support-specialist-italian-it-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fworkster-technical-support-specialist-italian-it-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fworkster-technical-support-specialist-italian-it-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/workster-technical-support-specialist-italian-it-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fworkster-technical-support-specialist-italian-it-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":767997}},{"tool":"search_jobs","arguments":{"company":"workster.jobs","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":767997},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}