{"id":4203623,"url":"https://alion.io/job/workwave-principal-consultant","title":"Principal Consultant","company":{"id":4259,"name":"WorkWave","domain":"workwave.com","url":"https://alion.io/company/workwave","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Brierley Hill, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T16:27:40Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T23:01:58Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At WorkWave, we are committed to empowering the hardworking service professionals who keep our world safe, clean, and beautiful. Through our powerful suite of software solutions, we give these business owners the tools they need to run their businesses more efficiently, increase profitability, and deliver exceptional service.\nAs we continue to expand, we are looking for an experienced Principal Consultant to join our Global Professional Services team. In this role, you will hold strategic and product authority for Enterprise-scale transformation programmes, acting as the deepest technical and product reference point for Timegate or TemplaCMS across EMEA.\nOperating as a critical senior leader within our global Professional Services organization, you will extend the team's capability through people leadership, delivery methodology ownership, and high-level advisory input to Sales, Product, and customer executives.\nThis role demands an exceptional blend of commercial acumen, technical mastery, and executive gravitas. You will bring structure and clear vision to complex, multi-country engagements-converting early scope ambiguity into bounded, profitable delivery programmes while coaching Senior Consultants and Consultants to reach their full potential. This role is based in EMEA (UK working hours), with global reach supporting cross-regional resource sharing (including EMEA↔APAC) as required.\nWHAT YOU'LL DO:\nEnterprise Transformation Ownership: Own and govern phased, multi-country Enterprise transformation programmes, establishing formal governance, risk registers, and staged go-live plans from inception through to execution.\n Discovery & Blueprinting Leadership: Lead paid Discovery and Blueprinting engagements for our most complex deals, conducting current-state assessments, designing target operating models, and owning Master Services Agreement (MSA) and phased SOW structures to convert scope risk into bounded, chargeable engagements before commercial commitment.\nNamed Product Authority: Act as the ultimate escalation point and deepest technical/product reference for Timegate or TemplaCMS in EMEA-and serve as a global reference resource across other regions under our global operating model.\nLifecycle Delivery & Value Realisation: Oversee end-to-end delivery across Discover/Design, Configure/Validate/Launch, and Stabilise/Optimise-delegating execution to Senior Consultants while retaining accountability for programme outcomes, margin visibility, compliance, and long-term expansion/renewal signals.\nMethodology & Scope Governance: Own, evolve, and enforce delivery methodologies, templates, and the standard-vs-bespoke scope boundary for your product line, setting a clear vision for best-in-class delivery.\nKnowledge Capture & Team Enablement: Lead structured knowledge-capture and enablement initiatives as a standing priority so deep product expertise is shared across the practice rather than held in silos.\n Leadership, Coaching & Sponsorship: Flex your leadership style (directive, coaching, delegating) to fit the situation-empowering Senior Consultants and Consultants to own their decisions, intervening only when outcomes are materially at risk, and actively sponsoring career growth with stretching, individualised targets.\n Cross-Functional & Executive Advisory: Represent Professional Services in cross-functional forums and provide strategic advisory input to Sales (deal shaping, executive credibility), Product (field roadmap feedback), and Customer Success.\nWHAT YOU'LL BRING:\nDeep Product & Domain Mastery: Unrivalled technical and functional expertise in Timegate or TemplaCMS (or equivalent enterprise Workforce Management / Contract Management ERP platforms), paired with up-to-date knowledge of sector and market trends.\n\nEnterprise Programme Track Record: Proven success owning multi-country, phased enterprise software transformations-demonstrating visible accountability for commercial outcomes including project margins, compliance, renewals, and expansion.\n\nCommercial & Scoping Acumen: Extensive experience leading paid Discovery/Blueprinting phases, structuring complex SOWs, and defining clear boundaries between standard product capability and bespoke requirements.\n\nExecutive Influence & Persuasion: Exceptional communication and negotiation skills, with the ability to influence customer executives and internal stakeholders without relying on positional authority.\n\nAnalytical & Predictive Decision-Making: Ability to evaluate complex, ambiguous information rapidly, using data to anticipate risks well in advance rather than firefighting.\n\nPeople Leadership & Mentorship: Demonstrated track record coaching, developing, and building resilience in senior delivery teams across multi-month or multi-year programme lifecycles.\n\nCross-Functional Collaboration: A proactive, business-first mindset with experience partnering across PS, Sales, Product, and Customer Success-including navigating global, cross-border resource-sharing models (such as EMEA↔APAC).","description_format":"text","description_chars":5030,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Transportation & Logistics","Fleet Management","Field Service Management Software"],"lifecycle":[{"event":"open","at":"2026-11-12T23:01:58Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:1","win:early"],"computed_at":"2026-11-13T00:20:35Z"},"pay":null,"html_url":"https://alion.io/job/workwave-principal-consultant","json_url":"https://alion.io/job/workwave-principal-consultant.json","meta":{"generated_at":"2026-11-13T00:20:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":811,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4259},"rest":"https://alion.io/mcp/rest/get_company?id=4259"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fworkwave-principal-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fworkwave-principal-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fworkwave-principal-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/workwave-principal-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fworkwave-principal-consultant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4203623}},{"tool":"search_jobs","arguments":{"company":"workwave.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4203623},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}