{"id":2230083,"url":"https://alion.io/job/workwize-com-it-service-manager","title":"IT Service Manager","company":{"id":686515,"name":"Workwize","domain":"workwize.com","url":"https://alion.io/company/workwize","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":71,"open_postings":15,"ghost_share":0.4,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":93,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":101000,"period":"year","method":"role_country_seniority_unknown","sample_n":174},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-10T17:28:01Z","employer_posted_date":"2026-10-10","last_verified_at":"2026-10-12T03:27:49Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"At Workwize, we’re helping IT teams to easily equip their remote and global teams with all necessary IT equipment. Our automated SaaS platform simplifies hardware deployment, management, and retrieval with fast, reliable deliveries in 100+ countries.\nWith 50.000 users and 120.000 devices under management, we’re solving hybrid work challenges like laptop deliveries, returns and equipment tracking, allowing IT teams to focus less on manual hassles and more on strategic initiatives.\nJoin our team to help shape the future of global collaboration. At Workwize, your work will make a real impact in building smarter, more connected workplaces worldwide.\nLinkedIn has also recognized Workwize as one of the Top 10 Startups for 2025 in the Netherlands!\nAbout the Role\nWe are looking for an IT Service Manager to help lead IT Servicing at Workwize. IT Servicing is everything we do to get devices ready for our clients' employees (enrollment), and to safely wipe and decommission them when they come back.\nYou will join as a peer to our current IT Servicing manager and share ownership of the team. In your first months, the focus is on fixing the biggest pain points and handling escalations, so that most cases run smoothly without a manager stepping in. Over time, you will also help make IT Servicing part of what we sell, and support our sales team in winning new clients.\nKey Responsibilities\nEscalations\nOwn and solve escalations around enrollment (Apple Business Manager / DEP, Windows Autopilot) and wiping or decommissioning (Blancco, Cambrionix).\nBe the point of contact for enterprise clients when something goes wrong, and keep them updated in a clear and simple way.\nFind the root cause of repeat issues, so the same problem does not come back.\nProcess and tooling\nImprove our IT Servicing processes, tools and visibility across internal systems, warehouse workflows and suppliers.\nImprove integrations with clients and Apple to make enrollment smoother.\nBuild and maintain playbooks, exception handling and the sign-off process for custom configurations.\nCommercial\nWork with Sales and Customer Success to bring IT Servicing into the sales process.\nJoin prospect conversations to understand how they handle IT servicing today, and show where Workwize can help.\nRequired Skills & Experience\nExperience in technical IT operations, device or MDM management, or IT service delivery.\nHands-on experience with Apple Business Manager / DEP and Windows Autopilot. Experience with Kandji, Jamf, Intune or a similar MDM.\nExperience with device wipe or data erasure tools, such as Blancco.\nExperience working directly with clients, including handling escalations.\nExperience with ticketing tools such as Zendesk or Pylon, and Linear or similar for engineering tickets.\nExcellent English, written and spoken.\nBonus Skills\nYou have worked at Apple or Microsoft on device enrollment or deployment, for example on Apple Business Manager or Autopilot / Intune.\nYou have worked at a managed service provider (MSP).\nYou have supported sales or pre-sales conversations.\nYou have worked at a scale-up or B2B service company.\nThe Right Mindset\nYou stay calm when a client is under pressure.\nYou explain technical problems in simple words, without going into too much detail.\nYou respond quickly and keep people updated.\nYou know how to prioritise. You fix what matters most first, instead of trying to fix everything at once.\nYou fix the process, not just the ticket.\nYou are comfortable with unclear situations and you take ownership.\nWorkwize Offers\nFlexible hybrid work environment.\nTop-notch tools and equipment provided.\nVibrant, entrepreneurial culture with opportunities for growth.\nOff-sites and multi-yearly team bonding events.\nTeam lunches and surprise events to keep things fun.\nPension scheme.\nClasspass corporate membership.\nOur Team \nBecoming part of Workwize means making an impact. We make sure that we will contribute to the change in the way of working. For us it is also important that we make an impact on our employees, that they feel challenged and ease. We consist of a rapid growing and ambitious team with all different backgrounds. Entrepreneurs, Operational specialists, Developers, Sales gurus you can find them all at Workwize and are always on the look-out for the next original ideas to reach more consumers and create the best value for our customers. \nWe are looking forward to meeting you and discover if there is a match with the Workwize team!","description_format":"text","description_chars":4471,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-10T19:49:51Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":93,"reasons":["conf:2","win:early"],"computed_at":"2026-10-12T05:47:06Z"},"pay":null,"html_url":"https://alion.io/job/workwize-com-it-service-manager","json_url":"https://alion.io/job/workwize-com-it-service-manager.json","meta":{"generated_at":"2026-10-12T05:47:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9218,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686515},"rest":"https://alion.io/mcp/rest/get_company?id=686515"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fworkwize-com-it-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fworkwize-com-it-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fworkwize-com-it-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/workwize-com-it-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fworkwize-com-it-service-manager"}]}