{"id":2983507,"url":"https://alion.io/job/world-food-programme-logistics-assistant-partner-operations-coordination","title":"Logistics Assistant (Partner Operations Coordination)","company":{"id":97777,"name":"World Food Programme","domain":"wfp.org","url":"https://alion.io/company/wfp","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Accra, Ghana"],"countries":["GH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":47000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4596},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T00:45:56Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"DEADLINE FOR APPLICATIONS\n31 October 2026-23:59-GMT Greenwich Mean Time (Accra)WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.\n ABOUT WFP\nThe World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks.\nAt WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.\nTo learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.\nWHY JOIN WFP?\nWFP is a 2020 Nobel Peace Prize Laureate.\nWFP offers a highly inclusive, diverse, and multicultural working environment. \nWFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.\nA career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.\nWe offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).\nExternal/Internal Vacancy Announcement\nNo. WFP/GHA/ACC/LGA/OCTOBER/2026\n\nLogistics Assistant (Partner Operations Coordination)\n\nDeadline for Application: 14 days from the day of publication\nThe Office of the UN World Food Programme (WFP) Accra invites applications from suitable candidates to fill the vacancy below.\nJob Title: Logistics Assistant (Partner Operations Coordination)\nUnit: WFP-United Nations Humanitarian Response Depot (UNHRD)\nDuration: 1 year (Renewable)\nPost Grade: GS5\nDuty Station Accra, Ghana\nORGANISATIONAL CONTEXT \nThe United Nations Humanitarian Response Depot (UNHRD), managed by the World Food Programme (WFP), is a global network of strategically located humanitarian hubs that enables the international humanitarian community to respond rapidly and effectively to emergencies worldwide. Through a range of shared logistics services, including warehousing, inventory management, transportation, procurement support, and technical assistance, UNHRD helps humanitarian organizations position and deploy critical relief supplies whenever and wherever they are needed.\nThe UNHRD Hub in Accra serves as a key logistics platform supporting humanitarian preparedness and emergency response operations across West and Central Africa. As a member of the UNHRD Accra team, the incumbent will contribute to the delivery of high-quality logistics services by coordinating customer requests, supporting operational activities, and ensuring efficient, timely, and customer-focused service delivery in line with UNHRD standards and humanitarian objectives.\n\nMAJOR DUTIES AND RESPONSIBILITIES\nUnder the direct supervision of the UNHRD Accra Partner Operations Coordinator, the Logistics Assistant will be responsible for the following duties:\nCustomer Request Coordination and Service Delivery: Coordinate and monitor customer requests throughout the end-to-end supply chain process, ensuring timely processing and delivery of humanitarian cargo, commodities, and relief items to authorized partners and destinations. Serve as a key customer focal point, maintaining clear, professional, and customer-focused communication throughout the service delivery cycle. Monitor operational progress against established service standards, KPIs, and response timelines, proactively following up on pending actions, identifying potential delays, and escalating issues as required to support the fastest possible resolution and maintain high levels of customer satisfaction.\nOperational Support and Emergency Response: Provide support to logistics operations and activities, ensuring the efficient preparedness, dispatch, and delivery of emergency relief items are in line with customer requirements and humanitarian response priorities. Contribute to the effective delivery of humanitarian assistance and logistics services by supporting operational readiness and ensuring timely execution of customer requests.\nDemand Planning and Preparedness Support: Support forecasting and preparedness activities by analyzing operational trends, customer requirements, and evolving humanitarian needs. Contribute to maintaining adequate availability and positioning of emergency stocks and relief items to support rapid response to anticipated customer requests and emergency activations.\nInventory Management and Operational Reporting: Maintain and update operational records, databases, and tracking systems, ensuring data integrity and the timely availability of information required for operational planning, reporting, and customer updates. Communicate adequate, correct and appropriate data/information to Partners as and when required.\nCross-Functional Coordination: Work closely with warehouse, logistics, and other hub team members to ensure customer requirements and operational timelines are met. Support effective planning, storage, handling, and dispatch activities by facilitating coordination across functions and proactively addressing operational bottlenecks that may impact service delivery.\nCustomer Relationship Management: Support the management of customer accounts and maintain strong working relationships with humanitarian partners and other stakeholders. Ensure accurate, timely, and transparent information sharing regarding shipment status, inventory availability, operational constraints, and expected delivery timelines, contributing to high levels of customer satisfaction and trust.\nAnalysis and Problem Solving: Apply strong analytical and problem-solving skills to identify operational challenges, review data and performance trends, and support the development of practical solutions. Escalate risks and recommend improvements that enhance operational efficiency, customer service, and performance against established operational indicators.\nContinuous Improvement and Digitalization: Identify evolving customer needs and opportunities to improve service quality, operational efficiency, and responsiveness. Contribute recommendations and support initiatives aimed at enhancing customer service processes, workflow efficiency, digital tools, data quality, and operational performance monitoring within the Hub.\nPerformance Monitoring and Service Excellence: Support the monitoring of operational performance against established KPIs, service standards, and customer commitments. Maintain a strong customer-service orientation by demonstrating responsiveness, accountability, attention to detail, and a commitment to delivering high-quality logistics services that meet or exceed customer expectations.\nOther Duties: Undertake additional operational, customer service, preparedness, and emergency response activities as assigned by the supervisor. Demonstrate flexibility and readiness to support evolving business needs, surge operations, and priority humanitarian interventions, contributing to the achievement of UNHRD's operational objectives and commitment to service excellence.\n\nMINIMUM ACADEMIC QUALIFICATIONS\nCompletion of secondary school education. Post-secondary training or certification in Logistics, Supply Chain Management, Business Administration, Transport Management, Humanitarian Logistics, or a related field is desirable. Training in customer service, warehouse operations, inventory management, or international freight forwarding would be an advantage.\n\nDESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:\n· At least five (5) years of progressively responsible experience in logistics, supply chain operations, warehouse management, freight forwarding, transportation, customer service, or related operational functions. Experience within the United Nations system, humanitarian organizations, NGOs, or other international organizations is desirable.\n· Demonstrated experience in coordinating logistics activities and customer requests, including order management, inventory control, shipment tracking, warehousing, transportation, and/or emergency response support operations.\n· Proficiency in logistics and enterprise resource planning (ERP) systems, including SAP or similar platforms, as well as advanced working knowledge of Microsoft Excel and good knowledge of Microsoft Word, PowerPoint, and other digital collaboration tools.\n· Strong customer service orientation with proven experience in managing stakeholder relationships, responding to client requests, resolving operational issues, and maintaining high levels of customer satisfaction in a fast-paced environment.\n· Demonstrated ability to organize and prioritize multiple tasks simultaneously, effectively manage competing deadlines, and consistently meet service delivery targets and operational performance standards.\n· Strong attention to detail and commitment to accuracy in managing logistics, inventory, operational, and customer service information, ensuring data integrity and timely reporting.\n· Ability to remain focused, adaptable, and solutions-oriented under pressure, particularly during emergency operations, surge periods, or rapidly evolving humanitarian situations, while maintaining high-quality outputs.\n· Demonstrated analytical and problem-solving skills, including the ability to identify operational challenges, interpret data, recommend practical solutions, and proactively address issues to support efficient service delivery.\n· Commitment to customer service excellence, taking ownership of assigned tasks, following up proactively on customer requests, and demonstrating responsiveness, accountability, and professionalism in all interactions.\n· Ability to work collaboratively and effectively with colleagues, customers, service providers, and other stakeholders from diverse cultural, national, and professional backgrounds to achieve common operational objectives.\nLANGUAGE: Fluency in English (both oral and written) is required. Knowledge of a local language and/or another official UN language (Arabic, Chinese, French, Russian, or Spanish) is an advantage.\n\nHOW TO APPLY:\nApplicants should submit their applications and CV stating 3 references online to: www1.wfp.org/careers/job.openings and follow the steps.\n\nQualified Female Candidates are encouraged to apply.\nPeople living with disability are also encouraged to apply\nOnly shortlisted candidates meeting the criteria will be contacted.\nNote:\n1. WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.\n2. WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination.\n3. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of inform...","description_format":"text","description_chars":15005,"description_truncated":true,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Arabic","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-21T08:03:45Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.898,"p_room":1,"age_days":3,"expected_fill_days":15,"reasons":["conf:5","velocity","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/world-food-programme-logistics-assistant-partner-operations-coordination","json_url":"https://alion.io/job/world-food-programme-logistics-assistant-partner-operations-coordination.json","meta":{"generated_at":"2026-10-22T11:19:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9183,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":97777},"rest":"https://alion.io/mcp/rest/get_company?id=97777"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fworld-food-programme-logistics-assistant-partner-operations-coordination"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fworld-food-programme-logistics-assistant-partner-operations-coordination"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fworld-food-programme-logistics-assistant-partner-operations-coordination"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/world-food-programme-logistics-assistant-partner-operations-coordination\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fworld-food-programme-logistics-assistant-partner-operations-coordination"}]}