{"id":4208136,"url":"https://alion.io/job/world-fuel-customer-experience-coordinator","title":"Customer Experience Coordinator","company":{"id":1831178,"name":"World Kinect","domain":"world-kinect.com","url":"https://alion.io/company/world-kinect","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["Dallas, United States","Oak Brook, United States","Memphis, United States","Overland Park, United States","Denver, United States","Little Rock, United States","Atlanta, United States","Jackson, United States","Houston, United States","Kansas City, United States","Oklahoma City, United States","Saint Paul, United States","Nashville, United States","Birmingham, United States","New Orleans, United States","Cincinnati, United States","Richmond, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":20,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T21:43:54Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.\nCustomer Experience Coordinator\nLocation: Remote Opportunit | Supporting the Central U.S. Timezones\nHourly Rate: $20-$23.50 DOE\nAbout the Role\nAt World Fuel, our customers are at the center of everything we do. As a Customer Experience Coordinator, you will play a critical role in delivering exceptional service and building strong customer relationships.\nIn this role, you'll serve as the primary point of contact for customer inquiries, orders, and service requests while partnering closely with operations and field teams to ensure a seamless customer experience. If you enjoy solving problems, helping customers, working in a team-oriented environment, and making an impact every day, we'd love to hear from you.\nWhat You'll Do\nServe as a trusted resource for customers by responding to incoming calls, emails, and service requests.\nProcess customer orders and ensure timely and accurate fulfillment.\nUpdate and maintain customer account information with a high degree of accuracy.\nIdentify customer needs and provide solutions that enhance the customer experience.\nWork across multiple communication channels, including phone, email, and in-person interactions.\nPartner closely with operations and field teams to resolve customer concerns and service issues.\nMonitor and balance truck inventory records to support operational accuracy.\nComplete daily administrative and operational tasks while meeting established deadlines.\nDeliver professional, timely, and accurate communication to both internal and external customers.\nSupport team initiatives and contribute to a collaborative work environment.\nWhat We're Looking For\nStrong customer service skills and a genuine desire to help others.\nExcellent verbal and written communication skills.\nStrong problem-solving and critical-thinking abilities.\nAbility to multitask and remain organized in a fast-paced environment.\nHigh attention to detail and commitment to accuracy.\nSelf-motivated with the ability to work independently while also contributing to a team.\nComfortable learning new systems and processes.\nQualifications\nHigh school diploma or equivalent preferred.\n6+ months of experience in customer service, customer support, administrative support, retail, hospitality, dispatch, or a related customer-facing role.\nExperience working in a high-volume environment is a plus.\nBasic computer proficiency, including Microsoft Office and email systems.\nWhy Join World Fuel?\nComprehensive Benefits\nMedical, dental, and vision coverage\nHSA and FSA options\nTeladoc services\nEmployee Assistance Program\nPreventive care covered at 100%\nInvest in Your Future\n401(k) with company match\nCompany-paid life insurance and AD&D coverage\nShort-term disability coverage\nWork-Life Balance\n160 hours of paid time off\n8 paid holidays\nLearn and Grow\nAccess to LinkedIn Learning and professional development resources\nOpportunities to build new skills and advance your career\nAdditional Benefits\nLong-term disability coverage\nAccident and critical illness insurance\nLegal and identity theft protection\nWhy You'll Love This Role\nThis is a great opportunity for someone who enjoys helping customers, solving problems, and working with a supportive team. Your work directly impacts the customer experience and helps keep our operations running smoothly every day.\nWorld Fuel is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.World Fuel Services, Inc.","description_format":"text","description_chars":4124,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fossil Fuels","Energy Management","General Aviation","Alternative Fuels"],"lifecycle":[{"event":"open","at":"2026-11-13T00:14:02Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 9 · green card filings: 4","filings_12m":9,"filings_prev_12m":18,"green_card_filings_12m":4,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":17,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-14T00:19:48Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/world-fuel-customer-experience-coordinator","json_url":"https://alion.io/job/world-fuel-customer-experience-coordinator.json","meta":{"generated_at":"2026-11-14T00:19:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":705,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1831178},"rest":"https://alion.io/mcp/rest/get_company?id=1831178"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fworld-fuel-customer-experience-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fworld-fuel-customer-experience-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fworld-fuel-customer-experience-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/world-fuel-customer-experience-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fworld-fuel-customer-experience-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4208136}},{"tool":"search_jobs","arguments":{"company":"world-kinect.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4208136},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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