{"id":1422559,"url":"https://alion.io/job/world-kinect-aviation-operations-coordinator","title":"Aviation Operations Coordinator","company":{"id":1831178,"name":"World Kinect","domain":"world-kinect.com","url":"https://alion.io/company/world-kinect","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":39000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":59},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-11-13T21:43:54Z","board_verified":true,"closed_at":null,"days_open":72,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":72},"description":"At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.\nAviation Operations Coordinator\nLocation: Singapore\nAbout the Role\nAs an Aviation Operations Coordinator, you will play a critical role supporting aviation customers across the Asia-Pacific region and around the world. This position combines customer interaction with real-time operational coordination in a fast-paced, 24/7 environment.\nYou will manage customer requests through phone and email while coordinating with suppliers, airports, fuel providers, and internal teams to ensure customer requirements are delivered accurately and on time. Success in this role requires strong communication skills, sound judgment, attention to detail, and the ability to prioritize competing demands while following established procedures and escalation paths.\nThis is an excellent opportunity for someone who enjoys aviation, logistics, operations, and problem-solving, and wants to build a career in a global organization supporting customers across multiple countries and time zones.\nWhat You Will Do\nCustomer Support & Relationship Management\nManage a high volume of customer requests received via phone and email from aviation clients across the globe.\nBuild strong customer relationships through professional, responsive, and solution-oriented communication.\nServe as a key point of contact for customer inquiries, requests, and operational issues.\nDeliver a consistently high level of customer service in a fast-moving operational environment.\nOperational Coordination & Decision Making\nAssess and prioritize requests based on urgency, operational impact, business risk, and customer commitments.\nCoordinate with internal departments including Sales, Credit, Collections, Billing, Supply, Logistics, and Fuel Operations to ensure timely execution of customer requirements.\nSupport the resolution of operational disruptions, service issues, and exceptions while following established procedures and escalation protocols.\nMonitor fuel availability, operational risks, and service impacts and communicate updates to customers and internal stakeholders.\nManage multiple competing priorities while maintaining accuracy and attention to detail.\nCoordinate activities across multiple countries, suppliers, vendors, and stakeholders to support seamless service delivery.\nExercise sound judgment while balancing customer expectations with operational requirements.\nProcess Compliance & Risk Management\nFollow established operational procedures, controls, and escalation paths.\nMaintain accurate documentation of customer interactions and operational activities.\nExercise sound judgment when handling exceptions while maintaining compliance with operational requirements.\nEscalate issues appropriately and engage the necessary stakeholders to support resolution.\nWhat You'll Bring\nRequired Qualifications\n1-3 years of experience in aviation operations, airline operations, airport operations, logistics, transportation, freight forwarding, supply chain coordination, travel operations, customer operations, dispatching, or other fast-paced operational environments.\nExperience managing high volumes of phone calls and emails while balancing multiple priorities.\nExcellent verbal and written English communication skills.\nStrong customer service and relationship management skills.\nAbility to assess urgency and prioritize work based on operational impact and customer commitments.\nStrong problem-solving and decision-making abilities.\nHigh attention to detail and ability to follow established procedures.\nAbility to remain calm and effective under pressure.\nStrong organizational and multitasking skills.\nAbility to work collaboratively across teams and functions.\nValid passport.\nPreferred Qualifications\nAviation industry experience.\nAirline, airport operations, aviation support, logistics, transportation, freight forwarding, travel operations, or dispatch experience.\nExperience supporting global customers across multiple countries or time zones.\nExperience responding to operational disruptions or time-sensitive situations.\nFamiliarity with Oracle or similar systems.\nAdditional language capabilities.\nStrong understanding of global geography and international transportation hubs.\nWhat Makes Someone Successful in This Role\nSuccessful individuals in this role:\nThink operationally and prioritize based on business impact and customer commitments.\nRemain calm and effective during high-pressure situations.\nFollow established procedures and escalation paths.\nBalance customer service with operational discipline.\nTake ownership of issues through resolution.\nCommunicate confidently with customers, suppliers, and internal stakeholders.\nCoordinate effectively across multiple countries, teams, and time zones.\nAdapt quickly to changing priorities and unexpected situations.\nWhy Join World Fuel\nJoin a global leader in aviation fuel and services.\nGain exposure to international aviation and fuel operations.\nWork with customers, suppliers, and stakeholders around the world.\nDevelop valuable operational, customer management, and problem-solving skills.\nBuild a long-term career within a global organization.\nWork in a dynamic environment where your decisions have a direct impact on customer success and operational performance.\nLI-JL1\nPlease note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www.wfscorp.com/en/privacy-center.World Fuel Services (Singapore) Pte. Ltd.","description_format":"text","description_chars":6129,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fossil Fuels","Supply Chain","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-09-28T22:52:42Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.296,"p_room":0.28,"age_days":70,"expected_fill_days":17,"reasons":["conf:2","urgency","win:tail","crowd:junior"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/world-kinect-aviation-operations-coordinator","json_url":"https://alion.io/job/world-kinect-aviation-operations-coordinator.json","meta":{"generated_at":"2026-11-14T00:29:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1027,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1831178},"rest":"https://alion.io/mcp/rest/get_company?id=1831178"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fworld-kinect-aviation-operations-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fworld-kinect-aviation-operations-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fworld-kinect-aviation-operations-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/world-kinect-aviation-operations-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fworld-kinect-aviation-operations-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1422559}},{"tool":"search_jobs","arguments":{"company":"world-kinect.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1422559},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}