{"id":1422545,"url":"https://alion.io/job/world-kinect-client-services-manager","title":"Client Services Manager","company":{"id":1831178,"name":"World Kinect","domain":"world-kinect.com","url":"https://alion.io/company/world-kinect","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Elland, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":91000,"period":"year","method":"role_country_seniority_unknown","sample_n":112},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-29T11:55:12Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.\nClient Services Manager\nLocation: Elland, West Yorkshire\nWork Pattern: Hybrid (Office in Elland Monday to Wednesday | Remote Thursday and Friday)\nWe're looking for a Client Services Manager to lead and develop a high-performing Client Services team while delivering an outstanding experience for our customers and business partners.\nThis is an exciting opportunity for an experienced people leader who enjoys coaching teams, driving continuous improvement, solving problems, and ensuring customers receive first-class service.\nIf you're passionate about customer experience, operational excellence, and developing people, we'd love to hear from you.\nThe Opportunity\nAs Client Services Manager, you'll take ownership of our Client Services function, ensuring customers receive a professional, responsive, and seamless experience throughout every interaction.\nYou'll work closely with operational teams, sales teams, suppliers, and senior leadership while leading a team responsible for handling customer requests, resolving issues, and supporting business growth.\nThis role offers a unique blend of:\nTeam leadership\nCustomer experience\nProcess improvement\nOperational coordination\nStakeholder management\nWhat You'll Do\nLead & Develop Your Team\nManage, mentor, and develop the Client Services Team.\nDelegate workload effectively and ensure priorities are delivered on time.\nConduct regular one-to-one meetings, coaching sessions, and performance discussions.\nFoster a positive, collaborative, and high-performance team culture.\nSupport team development through training and continuous learning opportunities.\nDeliver Exceptional Customer Service\nEnsure customers receive professional, timely, and accurate support.\nOversee the resolution of customer enquiries and escalations.\nManage customer complaints through to successful resolution.\nAct as the senior escalation point for complex customer issues.\nChampion a customer-first mindset across the team.\nDrive Operational Excellence\nMonitor team workloads, service levels, and KPI performance.\nIdentify opportunities to streamline processes and improve efficiency.\nImplement service improvements that enhance both customer and employee experiences.\nEnsure all activities are completed in line with company policies and industry requirements.\nMaintain and update team processes as the business evolves.\nBuild Strong Relationships\nPartner with Sales, Operations, and Senior Leadership teams.\nDevelop strong supplier relationships and establish effective escalation processes.\nCollaborate across departments to ensure a consistent customer experience.\nCommunicate team performance, risks, and opportunities to senior management.\nStay Ahead of Industry Changes\nMonitor market and industry developments.\nEnsure the team remains informed on changes impacting customers or operations.\nShare insights and recommendations that improve service delivery.\nWhat We're Looking For\nEssential Experience\nPrevious experience leading or managing a customer service, client services, account management, or operations support team.\nProven ability to coach, motivate, and develop people.\nExperience handling customer escalations and service-related issues.\nStrong stakeholder management skills.\nExperience improving processes and driving operational performance.\nSkills & Attributes\nStrong leadership and people management capabilities.\nExcellent communication and relationship-building skills.\nStrong problem-solving abilities.\nHigh attention to detail.\nExcellent organisational and prioritisation skills.\nAbility to remain calm and effective under pressure.\nStrong Microsoft Office skills.\nYou'll Thrive Here If You\nEnjoy developing people and helping teams succeed.\nTake ownership and lead by example.\nNaturally build trust and credibility.\nLook for ways to improve processes and customer experiences.\nBalance customer needs, business priorities, and team performance effectively.\nReady to Lead?\nIf you're an experienced customer service leader looking for an opportunity to make a meaningful impact while developing a talented team, we'd love to hear from you. Apply today and help shape the future of client service at World Fuel.\nPlease note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www.wfscorp.com/en/privacy-center.World Fuel Services Europe, Ltd.","description_format":"text","description_chars":5052,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fossil Fuels","Supply Chain","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-09-28T22:52:42Z"}],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":5,"expected_fill_days":30,"reasons":["conf:17","urgency","win:early"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/world-kinect-client-services-manager","json_url":"https://alion.io/job/world-kinect-client-services-manager.json","meta":{"generated_at":"2026-09-30T06:36:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4634,"day_limit":5000,"remaining_today":366,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}