{"id":3614747,"url":"https://alion.io/job/world-kinect-client-services-specialist-12-month-contract","title":"Client Services Specialist |12 Month Contract","company":{"id":1831178,"name":"World Kinect","domain":"world-kinect.com","url":"https://alion.io/company/world-kinect","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Elland, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-02T15:56:39Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-06T03:04:52Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.\nClient Services Specialist\nLocation: Elland, West Yorkshire (Hybrid)\nContract Type: Fixed-Term Contract (12 Months)\nWorking Pattern: Monday-Wednesday in the office, Thursday-Friday remote\nAbout the Role\nWe're looking for a highly organised and customer-focused Client Services Specialist to join our Operations team in Elland.\nIn this role, you'll act as a key point of contact for our customers, helping to manage their energy contracts and ensuring they receive an exceptional level of service throughout their journey with us.\nYou'll work closely with customers, suppliers, sales teams, and operational colleagues to resolve queries, manage contract administration, and deliver a seamless customer experience. This is an excellent opportunity for someone who enjoys problem-solving, building relationships, and making a positive impact on customer satisfaction.\nWhat You'll Be Doing\nCustomer Support & Relationship Management\nBuild strong relationships with customers and become a trusted point of contact.\nManage customer enquiries and contract-related queries in a timely and professional manner.\nEnsure customers receive a consistently high level of service throughout the contract lifecycle.\nDeliver a positive customer experience and identify opportunities to improve service delivery.\nContract & Operational Support\nSupport the smooth administration and ongoing management of energy contracts.\nLiaise with energy suppliers to resolve issues and provide updates to customers.\nAssist in monitoring contract activity and maintaining accurate records.\nEnsure all customer information and documentation is kept up to date.\nCollaboration & Communication\nWork closely with sales, operational teams, and suppliers to deliver excellent service.\nCommunicate effectively with customers and colleagues via phone, email, and online platforms.\nAnswer incoming reception and customer calls professionally and efficiently.\nKeep managers informed of workload, priorities, and any issues requiring escalation.\nPerformance & Continuous Improvement\nManage your workload effectively to meet deadlines and team objectives.\nMonitor activity and contribute to achieving departmental KPIs.\nParticipate in training and development opportunities.\nSupport process improvements that enhance customer and team performance.\nWhat We're Looking For\nEssential Skills & Experience\nPrevious experience in customer service, client support, account management, administration, or a similar customer-facing role.\nExcellent communication skills, both written and verbal.\nStrong organisational skills with great attention to detail.\nAbility to manage multiple priorities in a fast-paced environment.\nStrong problem-solving skills and a proactive approach.\nGood working knowledge of Microsoft Office, including Outlook, Word, and Excel.\nA positive team player with a customer-first mindset.\nWhat Will Help You Succeed\nYou genuinely enjoy helping customers and solving problems.\nYou build strong relationships and communicate confidently with a variety of stakeholders.\nYou take ownership of your work and proactively manage your responsibilities.\nYou remain calm and organised when working under pressure.\nYou have a high level of professionalism and attention to detail.\nWhy Join Us?\nHybrid working model with flexibility to work from home two days per week.\nSupportive and collaborative team environment.\nOpportunities for learning, development, and career progression.\nA varied role where no two days are the same.\nThe opportunity to make a real impact on the customer experience.\nPlease note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www.wfscorp.com/en/privacy-center.World Fuel Services Europe, Ltd.","description_format":"text","description_chars":4440,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fossil Fuels","Energy Management"],"lifecycle":[{"event":"open","at":"2026-11-02T15:56:39Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":3,"expected_fill_days":17,"reasons":["conf:2","urgency","velocity","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/world-kinect-client-services-specialist-12-month-contract","json_url":"https://alion.io/job/world-kinect-client-services-specialist-12-month-contract.json","meta":{"generated_at":"2026-11-06T08:10:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14643,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1831178},"rest":"https://alion.io/mcp/rest/get_company?id=1831178"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fworld-kinect-client-services-specialist-12-month-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fworld-kinect-client-services-specialist-12-month-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fworld-kinect-client-services-specialist-12-month-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/world-kinect-client-services-specialist-12-month-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fworld-kinect-client-services-specialist-12-month-contract"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3614747}},{"tool":"search_jobs","arguments":{"company":"world-kinect.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3614747},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}