{"id":2902026,"url":"https://alion.io/job/world-kinect-it-operations-engineer-systems-infrastructure","title":"IT Operations Engineer | Systems & Infrastructure","company":{"id":1831178,"name":"World Kinect","domain":"world-kinect.com","url":"https://alion.io/company/world-kinect","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Webster, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":150000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":461},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-20T06:42:24Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T14:30:52Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.\nIT Operations Engineer II\nLocation: Webster, TX\nAt World Fuel, technology is critical to keeping our global business running efficiently and securely. We are seeking an experienced IT Operations Engineer II to help maintain the stability, performance, and availability of our enterprise technology environment. In this role, you will troubleshoot and resolve IT infrastructure issues, support operational excellence across the organization, and collaborate with cross-functional teams to deliver reliable technology services to employees and business stakeholders worldwide.\nThis position is ideal for an IT professional who enjoys problem-solving, working across diverse technologies, and driving continuous improvement in a fast-paced enterprise environment.\nWhat You'll Do\nIncident Management & Technical Support\nProvide Tier-2 technical support across hybrid enterprise environments (Windows 11, macOS, iOS, Android).\nInvestigate, troubleshoot, and resolve routine to moderately complex infrastructure, systems, and operational issues.\nManage support requests and incidents through established ticketing and IT service management processes.\nDeliver VIP/Executive desktop support, on-site assistance, and hybrid meeting room/AV support (Zoom, Microsoft Teams).\nRestore service disruptions within defined service level objectives (SLOs) and service level agreements (SLAs).\nEnsure accurate documentation of incidents, resolutions, and follow-up actions.\nLeverage enterprise AI tools to accelerate troubleshooting and diagnostic workflows.\nInfrastructure Operations & Monitoring\nMonitor enterprise systems and infrastructure to identify issues before they impact business operations.\nPerform system health checks, maintenance activities, patching, upgrades, and operational support tasks.\nSupport cloud, endpoint, server, and network technologies to ensure optimal performance and availability.\nAssist with operational readiness during planned maintenance and deployments.\nProblem Resolution & Escalation Management\nGather diagnostics, logs, and technical data to analyze root causes and drive resolution efforts.\nEscalate critical or highly complex issues to senior engineers and technical teams with complete documentation.\nParticipate in problem management activities to reduce recurring incidents and improve service reliability.\nProcess Excellence & Continuous Improvement\nAdhere strictly to ITIL-aligned processes (Incident, Change, Request, Problem Management) and corporate Information Security standards.\nIdentify opportunities to improve operational workflows, automate repetitive tasks, and enhance team efficiency.\nContribute to operational runbooks, standard operating procedures, and knowledge management resources.\nSupport the adoption of best practices across the IT Operations organization.\nCollaboration & Team Support\nPartner with Service Desk, Infrastructure Engineering, Information Security, and business stakeholders to deliver effective solutions.\nShare technical knowledge and provide guidance to junior team members when appropriate.\nParticipate in team projects and operational initiatives that support business growth and technology transformation.\nWhat We're Looking For\nRequired Qualifications\n5+ years of experience in IT Operations, Systems Administration, Technical Support, or a related technology discipline.\nHands-on experience working within enterprise IT environments.\nExperience using IT service management and ticketing platforms such as Jira Service Management, ServiceNow, or similar tools.\nDemonstrated proficiency supporting Microsoft Windows 10/11 and Apple macOS in an enterprise network. Working knowledge of modern endpoint platforms (Microsoft Intune, Windows Autopilot, Jamf Pro) and identity systems (Microsoft 365, Entra ID / Active Directory, cloud platforms, and networking fundamentals.\nSolid understanding of core networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi) and infrastructure monitoring/log analysis.\nExperience with infrastructure monitoring, log analysis, troubleshooting, and operational support.\nUnderstanding of ITIL service management practices, including Incident, Change, Request, and Problem Management.\nStrong analytical and problem-solving skills with the ability to prioritize multiple tasks effectively.\nExcellent written and verbal communication skills with a strong customer-first mindset.\nPreferred Qualifications\nFamiliarity with automation and scripting tools, including PowerShell, Python, or similar technologies.\nExperience supporting virtual desktop platforms (Citrix DaaS, Windows 365 Cloud PC, Azure Virtual Desktop) and cloud environments (Microsoft Azure, AWS).\nIndustry certifications such as ITIL 4 Foundation, Microsoft Azure Cloud Fundamentals, Apple Certified Support Professional (ACSP), AWS Cloud Practitioner, CompTIA Network+, or Security+.\nExperience supporting enterprise-scale environments across multiple locations.\nSuccess in This Role\nYou will be successful in this role if you:\nTake ownership of operational issues and drive them through resolution.\nMaintain a customer-focused mindset while balancing technical priorities.\nContinuously look for ways to improve reliability, efficiency, and service quality.\nCollaborate effectively across technical and business teams.\nHelp create a stable, secure, and high-performing technology environment that supports business success.\nWorld Fuel is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.World Kinect Corporation","description_format":"text","description_chars":6205,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fossil Fuels","Energy Management"],"lifecycle":[{"event":"open","at":"2026-10-20T06:42:24Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 9 · green card filings: 4","filings_12m":9,"filings_prev_12m":18,"green_card_filings_12m":4,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":3,"expected_fill_days":16,"reasons":["conf:15","urgency","velocity","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/world-kinect-it-operations-engineer-systems-infrastructure","json_url":"https://alion.io/job/world-kinect-it-operations-engineer-systems-infrastructure.json","meta":{"generated_at":"2026-10-24T15:53:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22858,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1831178},"rest":"https://alion.io/mcp/rest/get_company?id=1831178"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fworld-kinect-it-operations-engineer-systems-infrastructure"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fworld-kinect-it-operations-engineer-systems-infrastructure"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fworld-kinect-it-operations-engineer-systems-infrastructure"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/world-kinect-it-operations-engineer-systems-infrastructure\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fworld-kinect-it-operations-engineer-systems-infrastructure"}]}