PC Program Officer, Groups and Gaps Services Specialty - 2025866

POSITION SUMMARY:

World Relief seeks an individual experienced in Mental Health and Psychosocial Support (MHPSS) group programming for especially vulnerable refugees who is passionate about expanding best practices across the network. The individual must also have experience in implementing PC Gaps locally and conducting internal audits to ensure proper PC documentation. The PC Program Officer for Groups and Gaps Services will serve as a subject matter expert, monitoring offices for compliance within the PC program and supporting training efforts to equip field staff to deliver effective, compassionate, self-sufficiency-oriented services to refugees. A successful candidate will be able to work collaboratively with the field and within the MHPSS technical assistance team. They must be detail and excellence oriented. They will combine technical expertise in MHPSS group facilitation and gaps program implementation with strong communication and organizational skills to ensure high-quality programming across World Relief’s U.S. network.

ROLE & RESPONSIBILITIES:

• Program Officer Specialty Area Responsibilities
• Serve as the program expert in using PC funding to support groups and gaps service tracks, ensuring compliance with grant requirements in assessment, service provision, progress tracking, and reporting.
• Develop guidance resources for the PC Group Services Track and Gaps Services grant implementation.
• Collaborate with the Director of Mental Health and Psychosocial Support and the Associate Director of Preferred Communities to identify and train on best practices for PC groups and extended cultural orientation workshops and other gap services built out with PC funds to meet local resettlement need.
• Maintain a thorough understanding of curricula and formats promoted through MHPSS service line (e.g., First Aid Arts, Amal, Hope Groups).
• Organize and facilitate the Groups Community of Practice and technical assistance training for PC Gaps enrollment and service tracking.
• Support a Portfolio of Field Offices
• Ensure overall program compliance for an assigned portfolio of field and subrecipient offices through monitoring, consultation, and technical assistance.
• Build familiarity and rapport with local staff to strengthen collaboration.
• Provide onboarding support for new managers and PC-funded staff.
• Conduct annual PC Site Profile reviews for all PC-funded staff.
• Host quarterly check-ins with managers to promote accountability, self-audit completion, and awareness of home office guidance.
• Maintain home office administrative records for assigned portfolio offices.
• Conduct PC monitoring visits to field offices and follow-up desk audits.
• Collaborate with fellow Program Officers to meet network-wide programmatic needs.
• Overall PC Grant and MHPSS Service Line Responsibilities
• Collaborate with Education Service Line staff to ensure English language learning and adult education principles are integrated into MHPSS group programming.
• Participate in additional Communities of Practice and cross-departmental meetings within the refugee resettlement community to stay informed of holistic support approaches.
• Contribute to case file form creation and revision.
• Coordinate with the MHPSS Training Officer to promote case management tools and resources.
• Contribute to semiannual reporting.
• Participate in up to 10% travel for site visits and training facilitation. Any other duties as assigned.

JOB REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• At least 1 year of experience in refugee resettlement work, with familiarity in refugee resettlement terminology and concepts
• Experience in a grant-compliance context
• At least 2 years' experience as a case manager and/or groups facilitator
• Bachelor’s degree in a human services field or MSW from an accredited school of social work
• Proficiency in Microsoft applications (Teams, Excel, Word) and Asana

PREFERRED QUALIFICATIONS:

• Experience working for World Relief and familiarity with its systems
• Experience with the Preferred Communities (PC) program at the field level
• Experience leading group or classroom settings with newly arrived populations
• Master's degree in social work