{"id":3967391,"url":"https://alion.io/job/world-rugby-ticketing-operations-manager","title":"Ticketing Operations Manager","company":{"id":1783263,"name":"World Rugby","domain":"world.rugby","url":"https://alion.io/company/world-rugby","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T14:45:26Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T21:48:07Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Closing date for applications is 22nd November 2026\nFull time Fixed Term Contract start January 2027 until November 2027\nLocation: Sydney (Gadigal), Australia\nRugby World Cup Australia (RWCA) is proud to deliver one of the world’s most iconic sporting events - the Men’s Rugby World Cup 2027.\nMore than a tournament, it’s a celebration of Rugby’s spirit, Australia’s culture, and the power of sport to unite and inspire communities around the world.\nRugby World Cup Australia is looking for an experiencedTicketing Operations Manager to join the team! Based in our Sydney office and reporting to the Head of Ticketing Systems, you’ll lead the end-to-end delivery of ticketing operations for Rugby World Cup 2027. You’ll help shape the experience for more than 2.5 million fans across multiple venues coordinating smooth, efficient ticketing while supporting the needs of internal stakeholders. Success in this role comes from strong planning, clear communication, and the ability to navigate a wide range of stakeholder priorities. With deep ticketing expertise, you’ll play a key role in supporting audience and revenue goals for World Rugby and Rugby World Cup Australia (RWCA). You’ll collaborate closely with teams across WREM and RWCA including Venues, Premium Experiences, Security, and Commercial Operations to deliver a seamless and memorable ticketing experience for every fan.\nKey responsibilities include but are not limited to:\nLead the delivery of world-class ticketing operations across multiple match venues.\nBuild strong partnerships with internal teams, venues, and external providers to meet operational needs and maximise ticket revenue.\nOversee seating manifests, fan-flow planning, and venue reviews to ensure accurate data and seamless spectator movement.\nWork with Ticketmaster, WREM, and the RWCA to configure ticketing systems, manage inventory, and plan on-sales across all phases.\nManage ticketing system controls, including hold codes, quotas, and seat allocations for all constituent groups.\nCoordinate ticket distribution processes, venue box office operations, access integration, and training for ticketing staff and volunteers.\nProvide venue-specific ticketing information, contribute to policies and operational plans, and support reporting, insights, and stakeholder workshops.\nQualifications & Experience\n5+ years’ experience delivering ticketing operations for major events in Australia, including hands-on implementation of large-scale ticketing systems.\nDeep knowledge of ticket sales processes and ticketing platforms (ideally Ticketmaster), with strong familiarity with emerging ticketing technologies.\nStrong data analysis capability, using complex data sets to identify trends, inform decisions, and manage sensitive information with discretion.\nExcellent communicator with the ability to build strong, collaborative relationships quickly across diverse stakeholder groups.\nProven ability to work cross-functionally to deliver shared objectives in fast-paced, high-pressure environments.\nDemonstrated leadership skills, with the ability to motivate others and contribute to a positive, high-performance team culture.\nHighly organised with exceptional attention to detail, able to prioritise effectively, manage multiple deadlines, and work flexibly including evenings and weekends during event periods.\nWhy You’ll Love It Here\nCompetitive salary: We know world-class talent deserves to be rewarded.\nHybrid game plan: Work from home on Mondays and Fridays, with a 3-day in-office schedule (Tues-Thu), moving to full-time in-office in 2027 as the tournament approaches.\nUnbeatable location: A modern space across from Sydney’s Hyde Park, just a 5-minute walk from Town Hall, surrounded by public transport, great cafes, restaurants, and shops.\nWellbeing first: Weekly fresh fruit, lunch and learns with a focus on keeping our team feeling their best on and off the field.\nLocker-room ready: Showers, fresh towels, and Dyson hair tools so you can reset and refresh any time.\nTeam spirit: Weekly drinks and social catchups that celebrate wins big and small.\nMake your mark: Play a key role in bringing the third largest sporting event in the world to life right here in Australia!\nAustralia’s hosting of the Rugby World Cup is a once-in-a-generation opportunity to grow the game, celebrate our people and culture, and deliver lasting social and economic impact. At the heart of our mission is diversity, inclusion, and legacy ensuring Rugby’s growth benefits all and inspires a new generation of players, fans, and communities. Join us in shaping an unforgettable celebration of Rugby, culture, and community.\nHow to apply:\nPlease submit your CV (maximum 3 pages) outlining your suitability based on the requirements for the role via the APPLY NOW link. Only suitable candidates will be contacted.\nIn setting expectations, there will be a 2-round interview process in our Sydney office and with our UK team. Flexibility is required with time zones.\nAll applicants need to be able to obtain their own working rights in Australia.\nWe do not accept unsolicited CVs from recruitment agencies and no fees will be payable.\nRugby World Cup Australia is committed to building a diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality and inclusion and welcome applications from all individuals, regardless of their background and are happy to provide reasonable accommodations during the recruitment process. We strive to be a diverse and inclusive workplace, which reflects the global sport we want to be and where everyone can be themselves and feel they belong.","description_format":"text","description_chars":5663,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Ticketing","Events & Ticketing","Health Care","Sporting Events"],"lifecycle":[{"event":"open","at":"2026-11-09T14:45:26Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:9","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/world-rugby-ticketing-operations-manager","json_url":"https://alion.io/job/world-rugby-ticketing-operations-manager.json","meta":{"generated_at":"2026-11-11T02:18:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":159,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1783263},"rest":"https://alion.io/mcp/rest/get_company?id=1783263"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fworld-rugby-ticketing-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fworld-rugby-ticketing-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fworld-rugby-ticketing-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/world-rugby-ticketing-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fworld-rugby-ticketing-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3967391}},{"tool":"search_jobs","arguments":{"company":"world.rugby","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3967391},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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