{"id":284537,"url":"https://alion.io/job/world-vision-it-event-management-engineer","title":"IT Event Management Engineer","company":{"id":6408,"name":"World Vision","domain":"worldvision.org","url":"https://alion.io/company/worldvision","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":54,"ghost_share":0,"stale_share":0.852,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nairobi, Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":35000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1702},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"Agile","optional":true},{"name":"AIOps","optional":true},{"name":"Amazon CloudWatch","optional":true},{"name":"Ansible","optional":true},{"name":"Confluence","optional":true},{"name":"Incident Management","optional":true},{"name":"ITSM","optional":true},{"name":"Kibana","optional":true},{"name":"Machine Learning","optional":true},{"name":"Power BI","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Service Desk","optional":true},{"name":"ServiceNow","optional":true},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-08-07T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-26T22:11:59Z","board_verified":true,"closed_at":null,"days_open":81,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":80},"description":"With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.\nCome join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!\nKey Responsibilities:\nThe IT Event Management Engineer is responsible for designing, implementing, and continuously improving global event detection and alerting systems that ensure proactive identification and resolution of IT issues before they impact users or services. This position operates at the intersection of engineering, automation, and service management, driving reliability, consistency, and operational excellence across hybrid cloud and on-prem environments.\nThe role is foundational to achieving a proactive, data-driven IT operations model -helping transition the organization from reactive firefighting to predictive service assurance.\nCore Competencies\nTechnical Proficiency: Understanding of ITOM systems, monitoring frameworks, APIs, and integrations.\nProcess Orientation: Ability to document, standardize, and institutionalize best practices through templates and guides.\nCollaboration: Works effectively across infrastructure, application, and service management domains.\nAnalytical Thinking: Strong data interpretation skills to identify event trends and patterns.\nInnovation: Drives automation, simplification, and modernization of event workflows.\nCustomer Focus: Designs alerting systems that directly enhance reliability, transparency, and user satisfaction.\nQualifications & Experience\nEducation & Certifications\nBachelor’s degree in Information Technology, Computer Science, Engineering, or related field\nITIL Foundation (minimum); ITIL Intermediate or ITIL 4 Managing Professional is an advantage\nRelevant certifications in cloud platforms (Azure, AWS) or monitoring tools are desirable\nExperience\nAt least 10-12+ years of total professional experience, with at least 5+ years of hands-on experience in IT Operations, Monitoring, and Event Management in enterprise environments.\nProven experience working with enterprise monitoring and event management tools (e.g., OpsBridge, Azure Monitor, AWS CloudWatch, Site24x7)\nExperience integrating monitoring tools with ITSM platforms for automated incident management\nHands-on experience in automation and scripting (e.g., PowerShell, Python, Ansible)\nExposure to hybrid environments (cloud + on-prem infrastructure)\nTechnical & Functional Skills\nStrong understanding of ITOM and monitoring frameworks, including event correlation, alert tuning, and noise reduction\nExperience designing or operating event-driven systems for proactive detection and service assurance\nKnowledge of APIs and system integrations\nExperience with dashboards, analytics, and reporting tools (e.g., Power BI, Kibana)\nFamiliarity with ITSM processes (Incident, Problem, Change Management)\nCore Responsibilities\n1. Event Detection, Ingestion & Correlation\nDesign and maintain event ingestion pipelines from multiple monitoring sources (e.g., Azure Monitor, AWS CloudWatch, network devices, applications, SaaS systems).\nDevelop correlation logic and rules to identify related alerts and minimize redundant or noisy notifications.\nMaintain event taxonomies and classification standards to ensure consistent event tagging, severity, and categorization across systems.\n2. Automation, Orchestration & Remediation\nBuild and maintain automation scripts and workflows to automatically detect and remediate known issues (e.g., restarting services, clearing caches, resizing disks).\nIntegrate event management systems with ITSM platforms (e.g., ServiceNow, SMAX) to auto-create and route incidents with contextual data.\nParticipate in AIOps initiatives-leveraging predictive analytics and machine learning models to forecast incidents and anomalies.\n3. Standardization, Templates & Documentation\nDevelop standard operating procedures (SOPs), runbooks, and knowledge articles for consistent event triage and escalation processes.\nCreate event configuration templates (e.g., for threshold settings, escalation rules, integration blueprints) to ensure monitoring practices are repeatable and scalable.\nMaintain a Monitoring and Event Management Playbook outlining governance, workflows, and automation frameworks.\nDocument integration patterns, naming conventions, and API schema mappings to enable faster onboarding of new systems.\nEnsure all documentation is version-controlled, accessible via Confluence or SharePoint, and updated as systems evolve.\n4. Operational Effectiveness & Continuous Improvement\nConduct routine health checks on event management systems to ensure optimal performance, data accuracy, and integration stability.\nAnalyze event and incident data trends to identify gaps, redundancies, or opportunities for improvement.\nPartner with Service Desk, Cloud, and Network teams to optimize event thresholds, escalation rules, and notification logic.\nDrive continuous improvement initiatives-reducing false positives and increasing actionable alerts through tuning and refinement.\n5. Governance & Quality Assurance\nEnforce standardized event handling procedures across global and regional IT teams.\nSupport governance reviews and audits to demonstrate compliance with ITIL Event Management and ITOM standards.\nEnsure event management aligns with organizational KPIs such as system uptime, MTTD, MTTR, and service reliability targets.\nSupport the development of a Monitoring Maturity Framework to assess and elevate event management capabilities globally.\n6. Collaboration & Knowledge Transfer\nPartner with technical teams to integrate new services and platforms into the event management ecosystem.\nConduct knowledge transfer sessions, workshops, and training for regional IT and operations staff to embed best practices.\nParticipate in Agile ceremonies and cross-functional collaboration to align event management efforts with larger transformation initiatives.\nAct as a subject matter expert (SME) for monitoring and observability in project design and operational readiness reviews.\n7. Tool Evaluation & Innovation\nEvaluate emerging monitoring and observability tools to identify opportunities for consolidation or modernization.\nSupport proof-of-concept activities, benchmark tool performance, and provide recommendations for technology roadmaps.\nContribute to architectural discussions regarding hybrid monitoring strategies, especially in multi-cloud contexts.\nApplicant Types Accepted:\nLocal Applicants OnlyWorld Vision is a Christian humanitarian organisation with a mission centred on following Jesus Christ in service to the world´s most vulnerable children. Therefore, in all locations to the fullest extent legally permissible, the successful applicant will affirm our core documents, observe conduct compatible with Christian principles, serve at a high level of professional ethics and strive to act in accordance with cultural sensitivities. Furthermore, regular attendance with team and office devotions, chapel and prayer gatherings are expected in line with policies in the World Vision host location and its departments.","description_format":"text","description_chars":7259,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Event Management","Corporate Events","Nonprofits & Foundations","Public Health & Prevention"],"lifecycle":[{"event":"open","at":"2026-09-05T13:51:15Z"},{"event":"close","at":"2026-09-21T12:02:09Z"},{"event":"reopen","at":"2026-10-19T20:26:41Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.317,"p_room":0.28,"age_days":80,"expected_fill_days":13,"reasons":["conf:24","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/world-vision-it-event-management-engineer","json_url":"https://alion.io/job/world-vision-it-event-management-engineer.json","meta":{"generated_at":"2026-10-27T02:02:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1225,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6408},"rest":"https://alion.io/mcp/rest/get_company?id=6408"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fworld-vision-it-event-management-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fworld-vision-it-event-management-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fworld-vision-it-event-management-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/world-vision-it-event-management-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fworld-vision-it-event-management-engineer"}]}