{"id":2003671,"url":"https://alion.io/job/worldline-application-support-technical-analyst","title":"Application Support Technical Analyst","company":{"id":52940,"name":"Worldline","domain":"worldline.com","url":"https://alion.io/company/worldline","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Chester, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":69000,"period":"year","method":"role_country_seniority_unknown","sample_n":88},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"C#","optional":false},{"name":"CI/CD","optional":false},{"name":"GCP","optional":false},{"name":"Git","optional":false},{"name":"IBM MQ","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"AWS Fargate","optional":true},{"name":"C++","optional":true},{"name":"COBOL","optional":true},{"name":"Confluence","optional":true},{"name":"Docker","optional":true},{"name":"ITIL","optional":true},{"name":"Java","optional":true},{"name":"Linux","optional":true},{"name":"PowerShell","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-07T12:34:02Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T20:54:25Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Ready to turn vision into action?\nMagellan is an international Management and Technology Consulting Group. Our strength lies in our ability to combine business expertise and technological excellence to support companies and public organizations throughout their transformation journeys.\nVISION IN ACTION\nIn an environment where change is accelerating, organizations must continuously reinvent their models to remain competitive. To address these challenges, we support our clients from strategy definition through operational implementation, combining business expertise, technological mastery, and execution capabilities.\nJoining Magellan means becoming part of a community of 6,700 committed professionals united by a shared ambition: address our clients' challenges in all their complexity to build practical, actionable solutions that are closely aligned with real-world needs.\nWhat will your future missions look like?\nBy joining Magellan, you will work within multidisciplinary teams and contribute to impactful projects at the heart of major transformations: Generative AI, intelligent platforms, social and environmental challenges, and more.\nWhat Magellan guarantees you: a professional experience that is people-centered, enriching, and fulfilling!\nThe opportunity\nJoin our Transport and Mobility Settlement and Specialist Services Business Unit as a 3rd Level Technical Support Analyst, where you'll work as part of a dynamic team of on-shore and off-shore professionals supporting critical systems for the UK Rail Industry. The role requires strong Microsoft C# expertise and offers the opportunity to utilise your advanced problem-solving and development skills.\nThis role is a remote working role (Mainland UK based) although there is an expectation that the candidate will attend the monthly team collaboration day in North West England and also be available for occasional visits to customer sites or Magellan sites as required. Please note that in the initial post-joining period there will be a requirement to regularly travel to meet colleagues at another Magellan site to transition knowledge for a service for which you will then become the technical lead. It is anticipated that this transition will take between 3 and 6 months to complete.\nThe role will also require you to participate in out of hours on-call support as part of a rota and occasional out of hours maintenance work (all delivered remotely).\nDay-to-day responsibilities\nTechnical Support & Problem Resolution\nInvestigate and resolve complex Incidents escalated from 1st/2nd level support teams or triggered by automated monitoring\nPerform detailed fault analysis and root cause investigation on production and pre-production systems\nProduce Change Implementation Plans and represent these at Change Approval Board meetings as necessary\nDevelop comprehensive solutions and implement fixes for critical system issues\nCreate/Maintain troubleshooting documentation and Standard Operating Procedures\nProvide technical guidance and mentoring to junior support team members\nPerform on-call support as part of rota for a variety of different Rail related applications\nDevelopment & Enhancement\nAttend meetings with clients to discuss requirements for new releases\nImpacting change requests from clients; clarifying their requirements where unclear and identifying options, producing estimates for work and assisting in the production of proposals\nDevelop and deploy bug fixes and hotfixes in C# applications\nEnsure that deprecations in libraries are identified and impacted and solutions are developed and thoroughly tested\nParticipate in the design and development of significant enhancement releases\nWrite clean, well-documented code following established coding standards\nConduct code reviews and ensure code quality\nCollaborate with cross-functional teams to address challenges and deliver high-quality solutions\n\nStay up-to-date with industry trends, best practices, and emerging technologies to continually enhance technical skills and contribute to innovative solutions.\n\nQuality & Process Management\nEnsure all work adheres to change management and release protocols\nMaintain accurate documentation of all issues, investigations, and resolutions\nMonitor system performance and proactively identify improvement opportunities\nContribute to continuous improvement of support processes and procedures\nParticipate in testing, validation, and deployment of releases\nVersion Control and Deployment\nUse version control systems (e.g., Git) to manage codebase, track changes, and collaborate with other developers.\n\nSetup and configure continuous integration (CI) and continuous deployment (CD) pipelines for automated testing and deployment.\n\nDeploy applications to production servers, cloud platforms, or containerized environments.\n\nMonitor and troubleshoot application performance issues in production environments.\n\nRequired Qualifications\nExperience: c. 5 years in a technical support, technical analyst, or software engineering role\nSpecific Programming Expertise: Demonstrable expertise in Microsoft C# (production-level experience required)\nWho are we looking for\nWe look for big thinkers. People who can drive positive change, step up and show what's next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:\nTechnical Skills:\nStrong fault investigation and problem-solving capabilities\nProven ability to identify and fix bugs in complex systems\nExperience of coding C# with .NET Framework and .NET Core\nFamiliarity with debugging tools (Visual Studio Debugger, etc.)\nKnowledge of SQL and database troubleshooting\nExperience with developing C# solutions that utilise IBM MQ, MSMQ or other open source messaging technologies\nExperience with developing and supporting solutions hosted in Cloud-based platforms (e.g. Google Cloud, AWS, Azure)\nCore Competencies:\nSelf-motivated\nAbility to work well as part of a team, sharing knowledge and contributing positively to group decisions\nCustomer-focused mindset\nAbility to work effectively under pressure in order to deliver the required outcome (e.g. Resolving Major Incidents, meeting project deadlines)\nAnalytical and logical thinking\nExcellent verbal and written communication skills\nAbility to adjust communication style to suit both technical and non-technical audiences\nAbility to document technical solutions clearly\nStrong attention to detail\nExperience of delivering application support in business critical services in 24*7 SLA driven environments\nCommitment to continuous learning and professional development\nTime management and ability to prioritize multiple issues\nDesirable Skills/Qualifications\nKnowledge of API development and integration\nPrevious experience of creating and using CI/CD pipelines\nPrevious experience of developing automated test cases\nPrevious experience of working with AWS Fargate and Docker Container environments\nPrevious experience with using ServiceNOW (or equivalent service management tool) and JIRA/Confluence\nCertification in Microsoft technologies (MCSD, MCSA, or similar)\nITIL Foundation certification\nExperience of writing PowerShell and/or Linux Shell scripts\nKnowledge of UK Rail or other Transport sector experience would be advantageous.\nAs our portfolio of applications covers a wide range of technologies, previous experience or a working knowledge of any of the following would be advantageous. However, a keen interest in learning some of these technologies is essential:Java\nVB.NET\nC++\nReactJS\n\nPerks & Benefits\n25 days' annual leave plus UK bank holidays\nPrivate medical insurance\nAttractive pension scheme\nOn-call allowance\nFlexible benefits scheme offering discounted products and services \nMagellan is one of the best companies for fast-tracking your career (LinkedIn Top Companies 2026 ranking).\nDo your ambitions align with our values? 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