{"id":2653209,"url":"https://alion.io/job/worldline-applications-analyst","title":"Applications Analyst","company":{"id":52940,"name":"Worldline","domain":"worldline.com","url":"https://alion.io/company/worldline","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wolverhampton, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":208},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-15T22:24:49Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T02:34:39Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Ready to turn vision into action?\nMagellan is an international Management and Technology Consulting Group. Our strength lies in our ability to combine business expertise and technological excellence to support companies and public organizations throughout their transformation journeys.\nVISION IN ACTION\nIn an environment where change is accelerating, organizations must continuously reinvent their models to remain competitive. To address these challenges, we support our clients from strategy definition through operational implementation, combining business expertise, technological mastery, and execution capabilities.\nJoining Magellan means becoming part of a community of 6,700 committed professionals united by a shared ambition: address our clients' challenges in all their complexity to build practical, actionable solutions that are closely aligned with real-world needs.\nWhat will your future missions look like?\nBy joining Magellan, you will work within multidisciplinary teams and contribute to impactful projects at the heart of major transformations: Generative AI, intelligent platforms, social and environmental challenges, and more.\nWhat Magellan guarantees you: a professional experience that is people-centered, enriching, and fulfilling!\nThe Opportunity\nThis is a desk-based role for a complete service for Key Account customers; taking phone calls and managing emails for a large number of queries related to the service, as well as monitoring and managing the full start to end process on existing and new B2B Key Account customers. As a key account advisor, you will need to be accurate and timely with cash allocation of payments and keep unallocated cash to a minimum. Credit accounts will need to be monitored and reassessed regularly to ensure the correct level of credit is being provided, and the appropriate risk mitigation measures are in place.\nThis is a permanent, full-time role working 37 hours over 5 days between 08:00 AM and 18:00 PM Monday to Friday. There is a requirement for some flexibility to ensure that service levels are maintained and work is delivered.\nDay-to-day responsibilities\nCash Allocations and reconciliation in a timely matter\nBespoke processes specific to individual Key Accounts\nComplete adhoc duties, such as refunds and general maintenance of the accounts to prevent delays\nRisk Assessment - dealing with customer requests to increase credit limits, change payment terms, performing credit checks and understanding the results\nPerforming essential inbound/outbound calls and emails relating to cash collection to ensure aged debt is kept to a minimum\nResolve dispute queries relating to invoiced goods (volume supplied vs received), PO validity checks and price discrepancies\nComplete regular training to ensure best practice and training of new members\nIdentify and rectify any card misuse\nWho are we looking for\nWe look for big thinkers. People who can drive positive change, step up and show what’s next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:\nYou can deliver a trusted service.\nYou've got substantial knowledge to help you identify problems and provide first call resolutions where possible.\nAbility to tackle incidents, issues and difficulties faced by our customer and clients.\nMotivation and passion for learning and developing your skill set.\nExcellent communication skills.\nYou seek clear information and details in order to provide efficient service.\nYou have profound experience in customer service skills with an excellent telephone manner.\nYou possess sophisticated knowledge of PC/literacy skills, including the confident use of MS Word, Excel and Outlook. Also, you have the ability to be able to use spreadsheets to capture and store data in a clear and logical manner as well as the ability to read and send/respond to emails.\nYou have Willingness and flexibility with shift/rota patterns as required by the business. \nYou will have problem solving skills: the ability to identify the exact details of a problem through a rational process and able to take steps to ensure a successful resolution, as well as attention to detail, able to document the details of issues clearly in a concise understandable manner.\nPerks & Benefits\nBy joining Magellan, you will work within multidisciplinary teams and contribute to impactful projects at the heart of major transformations: Generative AI, intelligent platforms, social and environmental challenges, and more.\nWhat Magellan guarantees you: a professional experience that is people-centred, enriching, and fulfilling!\nThe little extras:\n25 days' annual leave plus bank holiday\nPrivate medical insurance\nAttractive pension scheme\nOn-call allowance\nFlexible benefits scheme offering discounted products and services\nMagellan is one of the best companies for fast-tracking your career (LinkedIn Top Companies 2026 ranking).\nDo your ambitions align with our values? 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