{"id":2189440,"url":"https://alion.io/job/worldline-customer-advisor","title":"Customer Advisor","company":{"id":52940,"name":"Worldline","domain":"worldline.com","url":"https://alion.io/company/worldline","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Riga, Latvia"],"countries":["LV"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T17:21:39Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T20:54:25Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":".\nThis is Worldline\nWorldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.\nThe opportunity\nAt Worldline, our technology addresses the persistent challenges of the payment world. We’ve established ourselves as a leading payment solutions service provider in the region. If you are seeking a job in the call center as a Customer Support Representative, then get ready to join our team in Riga, Latvia!\nDay-to-day responsibilities\nProvide high-quality customer support via phone and email\nFind the applicable solution to daily issues for clients\nTake care of customers inquiries working within the shift work\nEnsure monitoring and escalation of Worldline-provided services by informing the IT Support team/ corporate clients\nWho are we looking for\nWe look for big thinkers. People who can drive positive change, step up and show what’s next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:\nExcellent Latvian and English skills, good knowledge of the Russian language\nExperience in customer support preferably\nAbility to work full-time (approximately 160 hours per month, with the ability to work fewer hours in case of study exams)\nAbility to work night shifts (at least 4-5 nights per month)\nExcellent communication and listening skills\nDesire to learn new things and constantly develop as a professional\nHigh sense of responsibility towards the tasks\nPerks & Benefits\nAt Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:\nBe part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide\nProfessional growth opportunities within IT and Customer Service departments\nWork with inspiring colleagues and be empowered to learn, grow and accelerate your career\nHealth insurance with sports coverage\nAllowance in case of marriage, the birth of a child, the funeral of relatives\nSeniority gift (age jubilee)\nFree parking in the city center\nCompany bonus (applied by Worldline policy)\nHourly rate from 8.28 EUR/h gross (1.5x paid during the night shifts and 2x the national holidays shifts)\nShape the evolution\nWe are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.\n.","description_format":"text","description_chars":3252,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Russian","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-09T17:21:39Z"}],"visa":[],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.592,"p_room":0.75,"age_days":3,"expected_fill_days":4,"reasons":["conf:8","velocity","win:late","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/worldline-customer-advisor","json_url":"https://alion.io/job/worldline-customer-advisor.json","meta":{"generated_at":"2026-10-13T11:43:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18082,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":52940},"rest":"https://alion.io/mcp/rest/get_company?id=52940"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fworldline-customer-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fworldline-customer-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fworldline-customer-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/worldline-customer-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fworldline-customer-advisor"}]}