{"id":2054611,"url":"https://alion.io/job/worldline-program-manager-transition","title":"Program Manager - Transition","company":{"id":52940,"name":"Worldline","domain":"worldline.com","url":"https://alion.io/company/worldline","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"Slack","optional":false},{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-10-07T23:12:34Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-09T02:42:15Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About the team\nWorldline Service Australia (WSA) delivers end-to-end payment services and technology support to Worldline clients within the Australian market. Our team focuses on ensuring reliable payment processing, proactive service management, and a superior customer experience through robust operations, incident response, and continuous improvement.\nOur Team\nThe Service Delivery function provides operational governance, customer engagement and IT Service Management capability for Worldline Service Australia. The team is responsible for ensuring payment services remain stable, resilient and continuously improving through effective operational processes, customer governance and service assurance.\nThe Transition Program has been established to support Worldline Service Australia (WSA) through the transition to a new contract and operating model, while enabling the orderly transfer of the existing joint venture responsibilities back to ANZ. The program is accountable only for the WSA-controlled scope. ANZ will establish and manage its own target-state solutions, operating environment and migration activities through corresponding ANZ program and workstream leads.\nWSA will provide the data, operational knowledge, documentation, technology separation activities and transition support required under the agreed arrangements. The program will also establish WSA's future operational capabilities, including corporate IT, a secure customer service portal and workflow automation across ServiceNow, Slack and Jira.\nYour mission\nLead the WSA Transition Program and establish the program management discipline, governance and integrated delivery controls required to execute the separation and operating model transition. The role is accountable for coordinating all WSA workstreams, managing WSA obligations and dependencies, and ensuring that agreed data, documentation and operational transition deliverables are provided to ANZ accurately, securely and on schedule.\nThe opportunity\nWe are looking for an energetic ITIL skilled program manager with a broad technology experience to join our team.\nDay-to-day responsibilities\nProgram Leadership and Governance\nEstablish the WSA transition program structure, governance framework, delivery methodology and program management standards.\nDevelop and maintain an integrated program plan covering all WSA-controlled workstreams, milestones and dependencies.\nEstablish Steering Committee, program leadership and workstream governance forums with clear terms of reference and reporting cadences.\nImplement consistent management of risks, assumptions, issues, dependencies, decisions, actions and change requests.\nProduce accurate executive dashboards, status reports, milestone forecasts and decision papers.\nMaintain traceability between contractual obligations, transition deliverables, acceptance criteria and program activities.\nCoordinate resource planning, delivery priorities and cross-workstream dependencies.\nEscalate material delivery, operational, security, data or contractual risks in a timely manner.\nEstablish a reusable program management discipline and governance model for future WSA initiatives.\nWSA Corporate IT Establishment and Separation\nProvide oversight to the Project Manager - Corporate IT responsible for establishing the WSA corporate technology environment.\nCoordinate WSA activities covering identity and access management, end-user computing, collaboration platforms, corporate applications, connectivity and security tooling.\nEnsure corporate IT services are operational, secure, supportable and ready before transition milestones.\nManage dependencies between corporate IT separation, user migration, access requirements and operational readiness.\nEnsure relevant documentation, support arrangements, controls and ownership are in place before handover to business-as-usual operations.\nData Discovery and Transition\nProvide leadership to the Data Transition Lead and Data Engineer responsible for discovering, understanding, extracting and presenting agreed data to ANZ.\nEstablish a structured discovery process to identify relevant data sources, data ownership, data lineage, retention requirements, security classifications and known data quality issues.\nCoordinate the definition and agreement of datasets, file formats, delivery mechanisms, schedules, validation rules and acceptance evidence with ANZ counterparts.\nOversee data profiling, extraction, cleansing where agreed, validation, reconciliation and secure transfer activities.\nEnsure delivered datasets are supported by appropriate data dictionaries, structural descriptions, control totals and reconciliation evidence.\nManage queries and clarification requests relating to the meaning, structure, provenance and quality of data supplied by WSA.\nEnsure data handling complies with contractual, privacy, security, confidentiality and records-management obligations.\nMaintain clear accountability boundaries between WSA data provision activities and ANZ target-state migration activities.\nWho are we looking for\nExtensive experience leading complex technology, separation, transition or operating model programs.\nDemonstrated experience establishing program governance, integrated planning and delivery disciplines in an environment where these capabilities are not yet mature.\nProven ability to manage multiple interdependent workstreams across technology, data, operations and corporate functions.\nExperience managing organisational boundaries where delivery responsibilities are shared between separate companies or counterpart programs.\nStrong understanding of data transition, data governance, secure data handling and reconciliation controls.\nExperience overseeing corporate IT establishment or separation activities.\nExperience delivering operational readiness, service transition and business-as-usual handover.\nExcellent executive reporting, stakeholder management, facilitation, negotiation and written communication skills.\nDemonstrated ability to manage ambiguity, discover hidden complexity and convert uncertain requirements into structured delivery plans.\nExperience operating in regulated, security-sensitive or customer-data-intensive environments.\nQualifications\nEssential\nTertiary qualification in information technology, business, engineering or a related discipline, or equivalent senior professional experience.\nDemonstrated senior program management experience delivering complex enterprise change.\nDesirable\nManaging Successful Programmes (MSP), PMP or PRINCE2 Practitioner certification.\nAgile, SAFe or equivalent delivery certification.\nITIL Foundation or higher.\nFormal change management qualification.\nData governance, privacy, security or risk management certification.\nShape the evolution\nWe are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.\nLearn more about life at Worldline at jobs.worldline.com\nWe are proud to be an Equal Opportunity employer. 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