Head of Problem Management and Continuous Improvement (Sr. Director - Information Security)

Job Description

This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen ora validGreen Card Holder.

This position ishybrid 3 days perweek in thein the following office locations:Cincinnati, OH or Atlanta, GA

Ready to take your careerglobal?

Make your mark at one of the biggest names in payments.We’relooking for aHead of Problem Management and ContinuousImprovementto joinour ever-evolving Information Security Problem Management and Continuous Improvement teamand help shape the future of global commerce.

Whatyou’llown

• Lead efforts to uncover and address recurring issues, process weaknesses, and operational vulnerabilities that impact performance, customer experience, or organizational resilience.

• Ensure lessons learned from incidents, operational disruptions, audit findings, and performance gaps are translated into actionable improvement plans with clear ownership, timelines, and measurable outcomes.

• Lead a portfolio of continuous improvement efforts focused on increasing operational efficiency, reducing risk, improving service performance, and strengthening organizational readiness.

• Analyze incident trends, operational metrics, stakeholder feedback, and emerging risks toidentifypatterns,anticipateissues, and recommend targeted improvement opportunities.

• Partner with leaders across the organization to embed problem-solving disciplines,establishperformance expectations, and drive adoption of continuous improvement practices.

Whatyou’llbring

• Bachelor’s degree in operations, technology, service management, risk, resiliency, or transformation functionsor the equivalent combination of education, training, or work experience plus10 years of experienceof relevant work experience

• 5-7+years of managerial experience, leading a team withintechnical IT security, such as security operationsanalytics,or engineering.

• Strong change management and organizational influence skills

• Systems thinker who canidentifyinterconnected operational issues

• Proven ability to build high-performing teams and develop future leaders

It’sa bonus if you have

• Act like an owner:We takeaccountability- working at pace to own our outcomes. Weempowereach other to make decisions.We’reinnovative- always finding better ways to deliver impact.

• Win as one team: We value personalconnections- moving forward together with clarity. We buildinclusiveand global teams - embracing different perspectives and ideas.It’salways ‘we,’ never ‘me.’We’redeterminedto succeed together.

• Operational Excellence Certifications:

• ITIL Problem Management certification

• Lean Six Sigma Black Belt or Master Black Belt

About the team

Our inclusive and global teamswintogetherevery day.We’reproud to have the best minds in the industry, who you can learn from as you grow your career.The people, the energy, the connections -it’sunmatched.Come and be part of an ever-evolving companyand get dynamic opportunities that go beyond borders.

What makes aGlobalpayer?

Globalpayersthink like a client, act like anownerand win as one team.We’recurious andinnovative - always finding better ways to deliver impact.We empower each other to make decisions,andit’sour passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like aGlobalpayer. Apply now totake your careerglobal.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.