{"id":3713292,"url":"https://alion.io/job/worldstrides-customer-experience-advisor","title":"Customer Experience Advisor","company":{"id":685357,"name":"WorldStrides","domain":"worldstrides.com","url":"https://alion.io/company/worldstrides-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Colonia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T20:41:32Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T04:24:46Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Company Introduction\nWorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways.\nJob Description\nThe Customer Experience Advisor at Envisionsupports students and their family's post-enrollment, focusing primarily on written communication through email and chat, with some phone support as needed. This role ensures families receive timely, accurate, and professional information, helping maintain engagement and confidence in our programs.\nResponsibilities:\n1. Customer Service:\nProvide exceptional customer service through phone, email, and other communication channels.\nAddress and resolve customer inquiries, concerns, and issues promptly and professionally.\nMaintain a positive and empathetic attitude towards families to ensure their satisfaction and loyalty.\n2. Inbound and Outbound Outreach:\nConduct proactive outreach to enrolled families to provide program updates, reminders, and additional information.\nRespond to inbound inquiries from families regarding their enrollment, program details, and other relevant questions.\n3. Case Management:\nManage and resolve cases by tracking and documenting all interactions, follow-ups, and resolutions in the system.\nCollaborate with internal teams to ensure timely and effective resolution of complex cases.\n4. Email Management:\nMonitor and manage the customer service email inbox, ensuring all emails are responded to in a timely and accurate manner. \nCraft clear, professional, and personalized email responses to address customer needs and concerns.\n 5. Information Accuracy:\nEnsure all information provided to families is accurate, up-to-date, and in line with company policies and program details.\nStay informed about program updates, changes, and new offerings to provide the most current information to families.\n6. Retention Efforts:\nImplement strategies to retain families' excitement and engagement with the programs, addressing any potential concerns that may lead to dissatisfaction or withdrawal.\nGather feedback from families and provide insights to improve the overall customer experience.\n7. Team Collaboration:\nWork closely with other departments, such as enrollment, marketing, and program management, to align on communication strategies and share customer insights. \nParticipate in regular team meetings to discuss challenges, share best practices, and contribute to continuous improvement efforts.\nQualifications:\nEducation:\nBachelor’s degree in a related field (Required). \nExperience:\nProven experience in customer service or a related role, preferably within the education or experiential learning sector.\nExperience with case management and handling high volumes of call communication.\nSkills:\nExcellent communication skills, both written and verbal.\nStrong problem-solving abilities and a customer-centric mindset.\nAbility to manage multiple tasks and prioritize effectively.\nProficiency in using customer service software and email management tools.\nPersonal Attributes: \nEmpathetic and patient, with a genuine desire to help families succeed.\nDetail-oriented and organized, with a commitment to providing accurate information.\nA proactive and positive attitude, with the ability to work as part of a team.\nReceptive while receiving critical and constructive feedback.\nWork Perks:\nFun & driven environment.\nExcellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance.\n+10% of gross salary as food stamps.\n1 paid volunteer day & 25 PTO* days to start - accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.\nStatutory Holidays by Mexican Federal Labor Law.\nTuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.\n Flexible work schedule providing on-site and hybrid opportunities.\nEncouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.\nFitness opportunities.\nEmployee Assistance Program (EAP)\nPaid statutory parental leave.\nWorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.\nAs an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.\nWorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J-1 or F-1 visas.","description_format":"text","description_chars":5849,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education","Secondary Education","Tour Operators"],"lifecycle":[{"event":"open","at":"2026-11-04T00:02:22Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":45,"reasons":["conf:1","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/worldstrides-customer-experience-advisor","json_url":"https://alion.io/job/worldstrides-customer-experience-advisor.json","meta":{"generated_at":"2026-11-05T06:09:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7571,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685357},"rest":"https://alion.io/mcp/rest/get_company?id=685357"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fworldstrides-customer-experience-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fworldstrides-customer-experience-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fworldstrides-customer-experience-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/worldstrides-customer-experience-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fworldstrides-customer-experience-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3713292}},{"tool":"search_jobs","arguments":{"company":"worldstrides.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3713292},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}