{"id":3723053,"url":"https://alion.io/job/worldvia-customer-support-representative","title":"Customer Support Representative","company":{"id":4142,"name":"WorldVia","domain":"worldvia.com","url":"https://alion.io/company/worldvia","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Atlanta, United States","Dallas, United States","Miami, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T03:37:50Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T10:25:12Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"WorldVia Travel Network is a leading, innovative company supporting thousands of independent travel business owners across the U.S. Our team is passionate about helping our members succeed-delivering exceptional service, solutions, and support every day. Join a dynamic team where your work truly matters, and your ideas are valued.\nThe Opportunity\nAre you energized by helping others, solving problems, and creating a positive member experience? We’re searching for a Customer Support Representative (known as Member Success Specialist internally) to join us. In this role, you’ll be the friendly, knowledgeable voice and advocate for our agency members-ensuring they get the answers, support, and encouragement they need to thrive.\nWhat You’ll Do\nRespond promptly to member inquiries via phone, email, video calls, and live chat\nGuide new members and make sure they’re excited about our programs and resources\nTroubleshoot issues, investigate solutions, and coach members through next steps\nMaintain accurate member records and document solutions in our systems\nCollaborate with the Agency Development & Service team and other departments to resolve advanced queries\nInform members about additional products and services to help their business grow\nMeet personal and team support quotas and revenue targets\nAlways champion an outstanding member experience\nRequirements\n2+ years of customer or client support experience, ideally using CRM/Support Desk tools\nEngaging, empathetic communication-both written and verbal\nStrong phone and active listening skills\nAbility to adapt and respond to different communication styles\nResourcefulness, self-management, and great researching skills\nOrganized, able to multitask, prioritize, and manage time effectively\nHigh school diploma required\nAvailable to work shifts between Monday and Friday, 9am to 8pm, and Saturday 9am-4pm\nExperience in the travel industry is a plus!\nBenefits\nEmployer-Sponsored Medical and Dental Insurance with Employee Contribution\nFully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)\nOptional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)\n401k with up to 4% Company Match\nPaid Time Off + Company Holidays\nAdditional Time Off for Your Birthday and Work Anniversary\nDiscount Travel Program\nEqual Opportunity & E-Verify Statement\nWorldVia is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences.\nWorldVia participates in E-Verify. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.","description_format":"text","description_chars":2702,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Life insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Agencies"],"lifecycle":[{"event":"open","at":"2026-11-04T03:37:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["conf:3","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/worldvia-customer-support-representative","json_url":"https://alion.io/job/worldvia-customer-support-representative.json","meta":{"generated_at":"2026-11-07T12:38:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14392,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4142},"rest":"https://alion.io/mcp/rest/get_company?id=4142"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fworldvia-customer-support-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fworldvia-customer-support-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fworldvia-customer-support-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/worldvia-customer-support-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fworldvia-customer-support-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3723053}},{"tool":"search_jobs","arguments":{"company":"worldvia.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3723053},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}