{"id":2492530,"url":"https://alion.io/job/worldwide-express-billing-analyst-i-mex","title":"Billing Analyst I - MEX","company":{"id":2335903,"name":"Worldwide Express","domain":"wwex.com","url":"https://alion.io/company/wwex","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":100,"open_postings":18,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Monterrey, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T07:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T20:24:28Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":8},"description":"PURPOSE\nThe Billing Analyst Specialist is responsible for ensuring accurate and timely processing of customer billing within WWEX Group’s Financial Operations Shared Services Center. This role focuses on validating invoices, resolving billing discrepancies, and maintaining compliance with internal controls and service level agreements (SLAs). The Billing Analyst Specialist works closely with internal teams and external partners to deliver high-quality billing services and support continuous improvement initiatives.\nESSENTIAL DUTIES & RESPONSIBILITIES\nProcess and validate customer invoices, ensuring accuracy and adherence to contractual terms.\nInvestigate and resolve billing discrepancies, including rate errors, missing charges, and incorrect account details.\nMaintain accurate billing records and documentation for audit and compliance purposes.\nCommunicate with internal departments (Sales, Customer Support, Finance) to clarify billing issues and obtain necessary approvals.\nRespond to customer inquiries regarding invoices and billing adjustments in a timely and professional manner.\nMonitor billing queues and prioritize tasks to meet SLAs and monthly closing deadlines.\nAssist in testing and providing feedback for billing system enhancements.\nIdentify process inefficiencies and recommend improvements to workflows and documentation.\nSupport month-end and year-end billing activities as required.\nAttend monthly meetings with the business unit to review updates and improvements.\nREQUIRED KNOWLEDGE/SKILLS/ABILITIES\nStrong understanding of billing processes and financial operations.\nFamiliarity with ERP systems (Salesforce, Oracle, SAP) and billing tools.\nAbility to analyze discrepancies and recommend corrective actions.\nHigh attention to detail and organizational skills.\nComfortable working with structured workflows and performance metrics.\nAbility to adapt to new systems and contribute to process improvements.\nEffective communication skills for working across departments and with external stakeholders.\n\nQUALIFICATIONS\nBachelor’s degree in finance, accounting, or related field preferred.\nMinimum of 1–2 years of experience in billing, accounts receivable, or financial operations.\nStrong analytical and reconciliation skills.\nAbility to work independently and manage multiple priorities.\nMust maintain confidentiality and a professional corporate image.\nPHYSICAL DEMANDS & WORK ENVIRONMENT\nWork Environment: Job is performed in a general office environment, on site. \n\nPhysical Requirements\nNP Not Present\nO Occasional (Up to 25% of time)\nF Frequent (26%-74% of time)\nC Constant (75% or more of time)","description_format":"text","description_chars":2628,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Road Transport"],"lifecycle":[{"event":"open","at":"2026-10-14T03:23:12Z"},{"event":"close","at":"2026-10-14T19:41:59Z"},{"event":"reopen","at":"2026-10-20T05:54:42Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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