{"id":3467686,"url":"https://alion.io/job/worldwide-express-customer-implementation-specialist-mex-2","title":"Customer Implementation Specialist - MEX","company":{"id":2335903,"name":"Worldwide Express","domain":"wwex.com","url":"https://alion.io/company/wwex","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":96,"open_postings":13,"ghost_share":0,"stale_share":0.154,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Monterrey, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":103000,"period":"year","method":null,"sample_n":6503},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T07:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T18:04:28Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Purpose: To uphold ‘The JEAR Way’ and support JEAR’s strategic direction. The Customer Implementation Specialist is responsible for protecting JEAR by providing day-to-day customer service functions including investigating history, evaluating customers credit standing, and assisting in set-up of new and returning customers. \n\nEssential Tasks\nPositively exhibit and adhere to ‘The JEAR Way’\nExceeding industry standards for work ethic and service\nAll for one. Together as one.\nUnmatched integrity and accountability.\nCollaborate with sales teams as an initial contact and resource for new customers in establishing new relationships, including being the point person for customer packets.\nEnsure accurate customer setup in JEARnet by confirming details with sales teams, contacting credit references, and inputting information into system for review\nCompile credit information using JEAR’s policy for credit checks and references and input into TMS system.\nObtain information about potential creditors from banks, credit bureaus, and other credit services, and provide reciprocal information if requested.\nInterview customers by telephone or to obtain financial data needed to complete credit report.\nPreliminary analysis is to be conducted of each customer and included in customer profile to be evaluated in the extension of credit. This includes payment trend analysis, credit report evaluation, and trade information obtained from credit references and the bank. \nGenerate leads for sales teams from references given and send to Credit Manager for appropriate distribution.\nAnalyze credit reports and communicate findings to Credit Manager.\nConfirm customer addresses and information provided within packets echoes credit reports and JEARnet.\nAll other duties and responsibilities as assigned by Credit Manager and/or other members of leadership team.\n\nActivities \nObtain information from individuals\nOngoing communication with customers\nCommunicating with Manager and peers\nInteracting with Computers\nUse JEARnet to update customer profile and other pertinent records\nUse spreadsheet or word processing software to compile data and produce internal reports\nVerify information for credit investigations\nDetect discrepancies on records or reports\nPerform clerical duties including typing or other related duties\nEstablishing and maintaining interpersonal relationships\nOrganizing, planning, and prioritizing work\nQualifications\nEducation:\nHigh school diploma or GED (or education equivalent).\nKnowledge:\nClerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology. \nEnglish Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. \nSkills\nBasic Skills\nActive Learning - Understanding the implications of new information for both current and future problem-solving and decision-making, \nActive Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.\nCritical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. \nReading Comprehension - Understanding written sentences and paragraphs in work related documents.\nSpeaking - Talking to others to convey information effectively.\nWriting - Communicating effectively in writing as appropriate for the needs of the audience.\nSocial Skills\nCoordination - Adjusting actions in relation to others' actions.\nService Orientation - Actively looking for ways to help people.\nSocial Perceptiveness - Being aware of others' reactions and understanding why they react as they do.\nTime Management Skills\nManaging one's own time and possesses the ability to multi-task in a fast-paced, constantly evolving environment.\n\nNote: Job descriptions are not intended and should not be constructed to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making decisions pertaining to compensation.","description_format":"text","description_chars":4338,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Road Transport"],"lifecycle":[{"event":"open","at":"2026-10-29T15:52:01Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.768,"p_room":0.9,"age_days":22,"expected_fill_days":35,"reasons":["conf:2","velocity","win:mid"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/worldwide-express-customer-implementation-specialist-mex-2","json_url":"https://alion.io/job/worldwide-express-customer-implementation-specialist-mex-2.json","meta":{"generated_at":"2026-10-31T21:00:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32998,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2335903},"rest":"https://alion.io/mcp/rest/get_company?id=2335903"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fworldwide-express-customer-implementation-specialist-mex-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fworldwide-express-customer-implementation-specialist-mex-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fworldwide-express-customer-implementation-specialist-mex-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/worldwide-express-customer-implementation-specialist-mex-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fworldwide-express-customer-implementation-specialist-mex-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3467686}},{"tool":"search_jobs","arguments":{"company":"wwex.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3467686},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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