{"id":3646586,"url":"https://alion.io/job/worldwide-techservices-senior-business-analyst","title":"Senior Business Analyst","company":{"id":4417468,"name":"Worldwide TechServices","domain":"wwts.com","url":"https://alion.io/company/wwts-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tewksbury, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"Sisense","optional":false},{"name":"SQL","optional":false}],"status":"closed","first_seen_at":"2026-11-02T18:29:43Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T22:32:44Z","board_verified":false,"closed_at":"2026-11-04T22:32:44Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.\n Job Summary\nThe Senior Business Systems & Process Analyst partners with WWTS IT and business process owners to evaluate and prioritize business process changes and proposed IT activities, then integrate those changes into new and existing business operations.\nAs a liaison between users and IT developers, the Senior Business Systems & Process Analyst translates business problems into requirements for new business and application solutions.\nResponsibilities\nManage and prioritize Service Request incidents Provide support and expertise.\nFacilitate onboarding for new clients and implementation of additional services for existing clients, working with business teams, operational leadership, and IT.\nCoordinate the gathering and documentation of client-specific business requirements, operational workflows, system configurations, and service delivery expectations.\nTranslate client onboarding and service delivery requirements into actionable tasks, development requests, and system enhancements.\nIdentify opportunities to improve existing processes, tools and reporting\nDesign and implement comprehensive solutions that combine business process and/or application refinements.\nGather information from business process owners and leadership, then communicate the resulting business needs and requirements to IT staff.\nCommunicate with clients and business users to assess technical needs\nDevelop business requirements documents (BRDs), test plans, and project plans. Work with developers to define system requirements and lead user acceptance testing (UAT).\nMeeting with Developers to review requirements and project plans \nWrite test plans, implementation schedules, and training documents\nParticipate in and/or coordinate unit testing, end-user testing, training, and implementation.\nProvide support for business systems\nTrack onboarding milestones, dependencies, outstanding requirements, and implementation issues to help ensure successful and timely service launches.\nIdentify opportunities to standardize and improve client onboarding processes, reduce manual activities, and improve efficiency and consistency of service delivery.\n Requirements\nEducation and Experience:\nMay require a Bachelor’s degree; typically requires 4-7 years of relevant experience.\nExperience with business intelligence reporting tools such as PowerBI, Sisense, SQL querying.\nExperience with Web, Mobile application development and support. \nExperience in service ticketing systems development and support is important.\nCertifications and/or Qualifications:\nKnowledge of relevant technical software\nSkills:\nStrong written and oral communication skills\nStrong organizational skills\nStrong customer service skills\nAbility to manage large amounts of data and information\nAll your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":3151,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology"],"lifecycle":[{"event":"open","at":"2026-11-02T23:02:26Z"},{"event":"close","at":"2026-11-04T22:32:44Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/worldwide-techservices-senior-business-analyst","json_url":"https://alion.io/job/worldwide-techservices-senior-business-analyst.json","meta":{"generated_at":"2026-11-06T17:19:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32204,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417468},"rest":"https://alion.io/mcp/rest/get_company?id=4417468"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fworldwide-techservices-senior-business-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fworldwide-techservices-senior-business-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fworldwide-techservices-senior-business-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/worldwide-techservices-senior-business-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fworldwide-techservices-senior-business-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3646586}},{"tool":"search_jobs","arguments":{"company":"wwts.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3646586},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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