{"id":1407970,"url":"https://alion.io/job/worth-ai-customer-success-manager","title":"Customer Success Manager","company":{"id":4923,"name":"Worth AI","domain":"worthai.com","url":"https://alion.io/company/worth-ai","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Orlando, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":true}],"status":"live","first_seen_at":"2026-09-28T18:34:41Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-11-05T14:33:09Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"Worth, the AI-powered SMB onboarding, underwriting, and decisioning platform for financial institutions, is on the lookout for a dedicated Customer Success Manager who is passionate about helping customers achieve their goals using our innovative AI solutions. As part of our dynamic team, you will be instrumental in driving customer satisfaction and long-term success by fostering relationships and ensuring customers gain maximum value from our products.\nYour role will involve the onboarding and implementation of new clients, understanding their unique needs, providing tailored support to enhance their experience, and developing winning growth strategies that prioritize the client’s experience. You will act as a strategic partner, helping clients navigate our platform effectively, instilling confidence in our technology, and growing their engagement with the Worth suite of products and services. In this role you’ll be expected to take full ownership of a book of existing business in addition to net-new clients. You’ll be surrounded by like-minded, driven, talented, and hard-working individuals that will support you as you ramp from day one. Your book will be yours to own and grow.\nJoin us at Worth AI as we reshape the landscape of decision-making powered by AI, and become a key player in our commitment to delivering exceptional customer experiences.\nResponsibilities\nAssist and support the implementation process for newly acquired clients, ensuring a smooth onboarding experience\nOnboard new clients and provide hands-on training to ensure they can effectively leverage AI-driven solutions for underwriting, risk assessment, and financial decision-making\nBuild and nurture strong client relationships, serving as a trusted advisor with a solid understanding of financial services, underwriting processes, and regulatory considerations\nWork closely with your clients to build success and growth plans that ensure maximum utilization while laying the foundation for expansion efforts\nProactively engage with clients to assess satisfaction, identify challenges related to underwriting or financial workflows, and recommend solutions\nServe as front-line point-of-contact for your clients, ensuring timely resolution of issues related to underwriting workflows, data integrations, or AI performance\nMaintain up-to-date client demographic, portfolio, and underwriting-related data within CRM and internal systems\nWork collaboratively with various internal teams to ensure seamless service delivery and problem resolution\nGather customer feedback post-implementation and relay it to the product development team for ongoing enhancements\nChampion the voice of the customer internally, advocating for customer-centric improvements across FinTech and underwriting use cases\nMonitor customer success metrics and develop strategies for improvement\nManage an assigned book of business overseeing all aspects of key accounts and client relationships\nManage and grow existing client accounts monthly, by initiating contact with clients, identifying their needs and selling appropriate products to meet those needs\nMaintain internal reporting, organization, and ticketing system\nPartner with the Customer Success leaders to identify trends across the book of business, including underwriting performance, risk outcomes, and customer usage patterns\nIdentify and execute on process improvement opportunities\nMaintain up-to-date client demographic, portfolio, and underwriting-related data within CRM and internal systems\nLead weekly client syncs, steering committees, QBRs, and onsite sessions with stakeholders as needed\nOther duties as assigned\nRequirements\n3+ years of experience in customer success, account management, or a related field\nExcellent communication and relationship-building skills\nProven ability to manage multiple projects and clients effectively\nStrong analytical and problem-solving skills\nExperience in the software or technology industry is highly desirable\nAbility to thrive in a fast-paced environment and adapt to changing priorities\nExperience in FinTech, credit and risk industries\nWorking understanding of underwriting principles, credit risk, lending workflows, and financial data models\nStrong knowledge of AI technologies and their applications in financial technology, underwriting, credit decisioning, and risk management\nProficiency with CRM platforms such as Monday and HubSpot, ticketing systems such as Linear, and customer success tools\nProven ability to independently own onboarding, escalations, and executive relationships without heavy ramp time\nUp to 25% travel, including 2 offsite corporate events per year in Orlando, Florida\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice\n*For candidates local to metro Orlando, Florida area- this role is Hybrid 3 days/week in our Winter Park, Florida Office\nBenefits\n Health Care Plan (Medical, Dental & Vision)\n 401 (k)\n Life Insurance \n Unlimited Paid Time Off \n 9 paid Holidays \n Work From Home\n Free Food & Snacks (for those in Orlando, FL)","description_format":"text","description_chars":5254,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","RegTech, AML & Compliance","Financial AI"],"lifecycle":[{"event":"open","at":"2026-09-28T18:34:41Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.635,"p_room":0.55,"age_days":37,"expected_fill_days":25,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/worth-ai-customer-success-manager","json_url":"https://alion.io/job/worth-ai-customer-success-manager.json","meta":{"generated_at":"2026-11-05T16:09:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21166,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4923},"rest":"https://alion.io/mcp/rest/get_company?id=4923"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fworth-ai-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fworth-ai-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fworth-ai-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/worth-ai-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fworth-ai-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1407970}},{"tool":"search_jobs","arguments":{"company":"worthai.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1407970},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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