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This role supports strategic customer relationships, partners closely with Outside Sales, serves as a subject matter resource for peers, and plays a critical role in driving customer satisfaction, operational excellence, and team performance. Senior ISRs are expected to independently manage complex customer issues while providing support and peer guidance across the team.\nKey Responsibilities\nIndependently manage, support, and resolve a portfolio of key and strategic customers, ensuring high levels of service, responsiveness, issue resolution and non-standard customer requirements to ensure accuracy and compliance.\nServe as a primary inside sales partner to Outside Sales Representatives, supporting account strategies, sales trends, pricing coordination, quoting, customer follow-up, and business development opportunities, while proactively address potential issues.\nHandle inbound customer calls and inquiries, providing exceptional service and timely resolution to customer needs.\nProvide Tier 1 technical support to customers, troubleshooting product-related questions and determining appropriate escalation paths when necessary.\nSupport the standardization and continuous improvement of inside sales processes, tools, best practices, and customer experience initiatives in collaboration with their peers and ISM.\nPartner effectively with cross-functional teams including Supply Chain, Purchasing, Operations, Finance, Product Management, and Sales to ensure customer commitments are met and issues are resolved efficiently.\nDemonstrate strong critical thinking, problem-solving, and decision-making skills to navigate complex customer situations and business challenges.\nMaintain exceptional follow-up and follow-through on customer commitments, internal requests, and action items to ensure timely completion and customer satisfaction.\nModel customer-focused behaviors and professional communication while fostering collaboration, accountability, and a team-first 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