{"id":2212724,"url":"https://alion.io/job/wounded-warrior-project-digital-experience-designer","title":"Digital Experience Designer","company":{"id":1756534,"name":"Wounded Warrior Project","domain":"woundedwarriorproject.org","url":"https://alion.io/company/woundedwarriorproject","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Design","role_family":"Design","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jacksonville, United States","Chicago, United States","Tampa, United States","Washington, United States","San Antonio, United States","Houston, United States","Colorado Springs, United States","Nashville, United States","San Diego, United States","Pittsburgh, United States","Tacoma, United States","New York, United States","Phoenix, United States","Fayetteville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90316,"max":112896,"currency":"USD","period":"year","gross":null,"usd_annual":112896},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"FigJam","optional":false},{"name":"Figma","optional":false},{"name":"Ignite","optional":false},{"name":"PyTorch","optional":true}],"status":"live","first_seen_at":"2026-10-09T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T18:19:48Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Great benefits. Competitive pay. We know these are some of the things people look for in a job.\nIf you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause - that it’s a calling - then we’re ready to meet you.\nWhen you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.\nAt WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:\n·A flexible hybrid work schedule (three days in the office, two days’ work from home)\n·Full medical, dental, and vision coverage for both teammates AND family members\n·Competitive pay and performance incentives\n·A fun, mission-focused, and collaborative team environment\nA mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.\nThe Wounded Warrior Project (WWP) Digital Experience Designer designs and optimizes user-centered experiences across MyWWP, WWP's member web portal and mobile application, as well as related digital products. Working closely with Product Management, Technology, Analytics, Marketing, and Program teams, this role transforms warrior and family support member insights into intuitive, accessible, and engaging digital experiences that improve resource discovery, self-service adoption, program participation, and overall satisfaction. Using user research, interaction design, information architecture, prototyping, and experience design, the role helps members more easily access support, build meaningful connections, and engage with WWP programs and services. As a champion for the warrior experience, the Digital Experience Designer helps ensure WWP experiences deliver on its vision as a trusted digital companion throughout the warrior journey.DUTIES & RESPONSIBILITIES\nConduct user interviews, usability tests, surveys, and discovery activities.\nSynthesize qualitative and quantitative insights into actionable recommendations.\nIdentify user needs, pain points, and opportunities across end-to-end warrior and FSM journeys, helping shape product priorities and experience strategy.\nMap and optimize end-to-end member journeys across digital and human support touchpoints.\nDefine and monitor user experience success measures to evaluate the effectiveness of design improvements and member outcomes.\nCreate user flows, wireframes, prototypes, and high-fidelity designs.\nDesign and refine experiences across onboarding, resource discovery, program participation, events, referrals, and community engagement.\nDefine interaction patterns and experience requirements for new features and enhancements.\nSupport product teams throughout design, testing, and implementation.\nApply accessibility and inclusive design principles throughout the design process to ensure that WWP’s digital engagement tools are inclusive, seamless, and easy to navigate.\nContribute to the evolution of the MyWWP design system and user interface standards.\nPromote consistency and seamlessness across all digital tools and experiences.\nPartner with Product, Technology, Marketing, Programs, and Digital Warrior Experience teams to deliver user-centered solutions.\nPartner with Business Systems Analysts to translate user experience design concepts into functional requirements, specifications, and implementation-ready solutions.\nFacilitate focus groups, design workshops, and stakeholder reviews.\nPresent research findings, concepts, and recommendations to partners and leadership.\nPartner with content owners to improve information architecture, navigation, content discoverability, and user comprehension.\nParticipate in Agile planning, sprint activities, and release readiness efforts.\nAttend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.\nOther related duties as assigned.\nKNOWLEDGE, SKILLS, & ABILITIES\nAbility to gain a strong working knowledge of WWP programs and services and integrate them effectively to meet warrior needs.\nDemonstrated ability to translate user insights into actionable design recommendations.\nProficiency with user experience design, prototyping, and collaboration tools, including Figma and FigJam, or similar platforms.\nStrong understanding of information architecture, navigation design, and content organization principles.\nAbility to use user research, journey mapping, service blueprinting, and accessibility evaluation methods to identify needs and improve end-to-end experiences.\nDemonstrated understanding of design systems and component libraries.\nAbility to interpret qualitative and quantitative data, identify patterns and opportunities, and translate findings into experience recommendations.\nExcellent verbal and written communication skills, with the ability to tailor messaging to resonate with diverse audiences across various platforms. \nAbility to facilitate collaborative workshops, journey mapping sessions, design reviews, and stakeholder alignment activities.\nKnowledge of analytics platforms, such as GA4, Adobe Analytics, and Pendo, and their application in evaluating user behavior and informing design decisions.\nProven ability to influence decisions, build consensus, and drive adoption across cross-functional teams without direct authority.\nAbility to define and measure user experience outcomes, using success metrics to evaluate the impact of design decisions.\nCritical thinking skills with the ability to analyze complex information and recommend creative, practical, and high-impact solutions.\nKnowledge of WCAG accessibility standards and inclusive design practices.\nUnequivocal commitment to the highest standards of personal and business ethics and conduct.\nMission-driven, guided by core values, and a pleasure to work with.\nEXPERIENCE\nRequirements\nFive years of experience in UX, product design, interaction design, or related disciplines.\nThree years of experience designing customer-facing mobile and web experiences.\nThree years of experience creating wireframes, prototypes, user flows, and high-fidelity designs.\nTwo years of experience conducting user research and usability testing.\nPreferences\nExperience contributing to or maintaining design systems across multiple digital products.\nExperience supporting digital communities, personalization strategies, or engagement platforms.\nKnowledge of accessibility standards and assistive technology considerations.\nExperience with nonprofit, healthcare, membership, community, or service-based platforms.\nEDUCATION\nRequirements\nBachelor’s degree in user experience design, human-centered design, human factors, information architecture, graphic design, digital media, computer science, or related field. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.\nPreferences\nNone.\nCERTIFICATIONS & LICENSURE\nRequirements\nAbility to obtain ASIST Certification within 1 year of hire.\nPreferences\nASIST Certification.\nWORK ENVIRONMENT/PHYSICAL DEMANDS\nGeneral office environment; temperature controlled.\nSitting for extended periods.\nUp to 15% travel.\nWe recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program, and Bereavement Leave.\nFor Colorado Applicants: The estimated hiring range for this position is between $90,316 - $112,896 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.\nFor Chicago, IL, San Diego, CA and Washington State Applicants: The estimated hiring range for this position is between $98,918 - $123,648 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.\nFor Washington, D.C. Applicants: The estimated hiring range for this position is between $103,219 - $129,024 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.\nFor New York Applicants: The estimated hiring range for this position is between $107,520 - $134,400 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.\n*ca-dj\nWounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.\nPlease note:\nWounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means.\"","description_format":"text","description_chars":10113,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Education assistance","Hybrid work","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-10T04:13:09Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":39,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":112896,"is_top_pay":false},"html_url":"https://alion.io/job/wounded-warrior-project-digital-experience-designer","json_url":"https://alion.io/job/wounded-warrior-project-digital-experience-designer.json","meta":{"generated_at":"2026-10-12T22:39:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37009,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1756534},"rest":"https://alion.io/mcp/rest/get_company?id=1756534"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwounded-warrior-project-digital-experience-designer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwounded-warrior-project-digital-experience-designer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwounded-warrior-project-digital-experience-designer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wounded-warrior-project-digital-experience-designer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwounded-warrior-project-digital-experience-designer"}]}