Crisis Confidential Management Assistant Manager, Process Improvement

TEAM

Toyota is redefining what it means to move. We're challenging the current state of mobility by enhancing the movement of people, goods, information and energy. Centered around three core concepts - A Living Laboratory™, Human-Centered, and Ever Evolving City™ - Woven City serves as a test course for mobility to fulfill our purpose of well-being for all.

We do this by bringing together a diverse community of people with a shared passion for the future of mobility to co-create, develop and refine innovative products and services. This cross-section of social infrastructure, mobility, and people provides a unique opportunity for inventors, residents and visitors to interact seamlessly with new technologies throughout daily life in an environment that emulates a real city.

Woven City serves as a test course for mobility to fulfill our purpose of well-being for all. Our team facilitates the safe and smooth implementation of a wide variety of Proof of Concepts (PoCs) conducted in this city by driving continuous process improvement (Kaizen) and robust risk governance. In this role, you will operate the Secretariat for both Woven City Crisis Management and Confidential Management, establishing and improving robust frameworks that protect the city's physical safety and informational assets under a fast-paced development environment, while driving the development of systems, processes, and tools that enable the entire organization to tackle crises effectively, even in the event of company-wide incidents.

For more information about Woven City, please visit: https://www.woven-city.global/

WHO ARE WE LOOKING FOR?

1)We are seeking an experienced professional to play a central role in the Crisis Management Secretariat, which protects the safety and security of Woven City as its highest priority. In response to a wide range of city-specific crises-such as natural disasters (typhoons and earthquakes), personal or property accidents, system failures, and data breaches-and guided by the philosophy that "the initial response is the most important," you will be expected to lead initial emergency responses, make rapid crisis-level judgments, escalate issues to relevant departments, and manage the setup and operation of the Emergency Response Team (ERT). Furthermore, you are expected to continuously refine our frameworks and processes during normal times to ensure robust preparedness. We also expect you to continuously refine your systems and processes even during normal times to maintain a robust defense posture.

2)Additionally, we are seeking a professional to play a central role in the Confidential Management Secretariat, which protects critical informational assets such as advanced technologies and personal data handled by Woven City. We look for an expert who can lead the strict enforcement of our Data Classification Policy (specifically Confidential and Highly Confidential data), design precise access control and permission structures across shared folders (Google Drive/ Share Point, etc.) , and manage regular access auditing operations.

RESPONSIBILITIES

1)Crisis Management Secretariat

・Formulate, implement, and continuously update the WCM Crisis Management Policy, Operating Procedures, and Guidelines

・Act as the core secretariat to lead initial responses during emergencies (natural disasters, accidents, cyberattacks, personal data leaks). Organize emergency Slack channels, coordinate information routing, and ensure "One Voice" communication to maintain organizational trust.

・Plan and execute integrated operational rehearsals and drills, ensuring feedback is incorporated back into crisis response processes to drive continuous improvement

2)Confidential Management Secretariat

・Lead the design and implementation of the Woven City Data Classification Policy (L3/L4 confidential data) and ensure strict compliance

・Standardize Google Workspace (GWS) and Shared Drive access permissions, manage access matrixes, and perform regular audits to prevent data leakage

・Manage and support the Function Confidential Managers and Confidential Leaders across all departments to foster autonomous local management

・Lead Root Cause Analysis for confidential incidents (such as link sharing issues) and host Office Hours or Security Training to educate teams and raise security awareness

MINIMUM QUALIFICATIONS

1)Crisis Management Secretariat (3-5 years of work experience required)

・Experience in Crisis Management, BCM, and Emergency Task Force (ERT) Operations

・Practical experience in formulating, establishing, and implementing crisis management manuals, escalation rules, and decision-making processes

・Planning and conducting crisis management simulation exercises

・Experience in incident response

2)Confidential Management Secretariat (3-5 years of work experience required)

・Practical experience in developing, implementing, and operating BCP/BCM (Business Continuity Planning/Business Continuity Management)

・Practical experience in developing, implementing, and operating crisis management manuals, escalation rules, and decision-making processes

・Planning and conducting crisis management simulation exercises

・Basic knowledge of information security (cybersecurity) and practical experience in security risk assessment and management when introducing IT services or systems

・Native-level Japanese proficiency and business-level English proficiency

NICE TO HAVES

• Broad knowledge of diverse risk management in new businesses and technical demonstrations, including the 5 major risks defined by Woven City (Safety, Compliance, IP, Security, Privacy) and other risks (such as PR, Payment, and Contact center and Support desk)
• Practical experience in business improvement (Kaizen) through the automation of business processes utilizing AI tools (e.g., Generative AI) or the development of simple applications