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The ideal candidate is organized, friendly, detail-oriented, and comfortable managing multiple priorities while serving as a key point of contact for customers and internal teams.\nResponsibilities\nHandle inbound customer calls, texts, and emails, providing clear, professional, and friendly support.\n\nContact warm leads to follow up on service requests and appointment availability.\n\nSchedule and reschedule service appointments, coordinating closely with the service team.\n\nUpdate schedules as changes occur and proactively communicate adjustments to customers and technicians.\n\nAct as a liaison between customers, service crews, and vendors to ensure smooth coordination.\n\nReview invoices and estimates for accuracy and organization.\n\nMaintain orderly digital files and administrative records.\n\nAssist with weekly reporting and tracking of key operational numbers.\n\nSupport general office administration tasks to keep operations running efficiently.\n\nRequirements\nPrevious experience in customer service, administrative support, or virtual assistant roles.\n\nStrong verbal and written English communication skills.\n\nComfort handling phone-based customer interactions, including warm leads and inbound calls.\n\nExcellent organizational skills and attention to detail.\n\nAbility to multitask and manage changing priorities.\n\nConfidence using scheduling systems, CRMs, and office productivity tools.\n\nQualifications\nExperience in service-based or operations-focused environments.\n\nFamiliarity with appointment scheduling and customer coordination.\n\nStrong problem-solving skills and a calm, patient approach to customer interactions.\n\nAbility to work independently while collaborating with a remote team.\n\nBenefitsFull-time position\n100% remote\nStable, long-term opportunity\nHands-on role with visibility into operations and customer experience\n\nOriginally posted on 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