{"id":1713692,"url":"https://alion.io/job/wow-remote-teams-customer-success-manager","title":"Customer Success Manager","company":{"id":3853995,"name":"WOW Remote Teams","domain":"wowremoteteams.com","url":"https://alion.io/company/wow-remote-teams","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["AR","BR","CO","MX","AI","AG","AW","BS","BB","BZ","BM","BO","VG","BQ","KY","CL","CR","CW","DM","DO","EC","SV","FK","GF","GD","GP","GT","GY","HT","HN","JM","MQ","MS","NI","PA","PY","PE","PR","KN","LC"],"hiring_countries_total":48,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false},{"name":"Google Workspace","optional":false}],"status":"live","first_seen_at":"2026-10-02T17:05:08Z","employer_posted_date":null,"last_verified_at":"2026-10-02T17:05:08Z","board_verified":false,"closed_at":null,"days_open":18,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":18},"description":"This is a remote position.Customer Success ManagerJob DescriptionOur client is looking for aCustomer Success Managerto oversee the student experience and serve as the primary point of contact for enrolled professionals throughout their journey. They operate in healthcare education and international career transition and have expanded their services beyond training to include licensing guidance, career preparation, and access to specialized professional partners.\nThis person will act as the connection between students and the internal operations team, ensuring that every client remains informed, engaged, accountable, and supported. The Customer Success Manager will proactively monitor progress, coordinate solutions across departments, and resolve most day to day concerns independently without requiring founder involvement.\nThe ideal candidate combines empathy with accountability, communicates confidently in both English and Portuguese, and is passionate about providing a personalized, concierge level experience. Success in this position will directly contribute to student satisfaction, retention, program completion, payment compliance, referrals, and operational excellence.\nResponsibilitiesStudent Relationship Management\nServe as the dedicated relationship manager and primary contact for assigned students after enrollment.\n\nBuild trusted relationships by understanding each student’s goals, timeline, current status, and long term career objectives.\n\nRespond to student messages promptly and provide same day answers whenever possible.\n\nClient Onboarding\nLead each student’s initial onboarding and introduce the overall program roadmap, expectations, timelines, communication channels, and relevant departments.\n\nCollect missing documents and address initial questions.\n\nConduct a second onboarding follow up to confirm that initial tasks have been completed.\n\nReview upcoming milestones and introduce additional services, resources, or partners when appropriate.\n\nBiweekly Student Success Check Ins\nContact every active student proactively at least once every two weeks.\n\nReview academic, licensing, documentation, career, and immigration related progress.\n\nAsk whether the student needs additional assistance.\n\nIdentify concerns, obstacles, or disengagement before they escalate.\n\nStudent Journey Planning\nOwn each student’s journey from enrollment through program completion.\n\nDevelop and maintain an individualized Student Success Roadmap based on the student’s goals and timeline.\n\nIdentify upcoming milestones, dependencies, and required actions.\n\nHelp students remain on track toward licensing, program completion, and career objectives.\n\nProgress and Milestone Tracking\nMaintain accurate records of enrollment stages, academic progress, completed exams, pending requirements, and licensing milestones.\n\nMonitor documentation, fellowship participation, graduation status, and applicable immigration milestones.\n\nFollow up on missing assignments, forms, payments, or other outstanding actions.\n\nConfirm that required documents are submitted on time.\n\nKeep accurate timelines for each active student.\n\nCross Functional Coordination\nCoordinate communication between Admissions, Academic Coordination, Licensing, Operations, Finance, Marketing, Faculty, Compliance, and the Executive Team.\n\nEnsure that all relevant departments understand each student’s needs and pending actions.\n\nContact the appropriate department when additional information or specialized assistance is needed.\n\nFollow up internally until open matters are fully resolved.\n\nIssue Resolution\nInvestigate student questions and concerns before they become larger problems.\n\nCoordinate practical solutions with the appropriate departments.\n\nResolve routine matters independently and escalate urgent or complex cases appropriately.\n\nFollow up with students until each issue is fully closed.\n\nDocument recurring concerns and recommend improvements to internal processes.\n\nStudent Accountability and Engagement\nRemind students about deadlines, assignments, exams, documentation, and scheduled activities.\n\nEncourage course participation and consistent engagement.\n\nMotivate students during challenging phases of their journey.\n\nBalance empathy with clear expectations and accountability.\n\nReinforce the connection between current responsibilities and each student’s long term goals.\n\nImmigration Journey Coordination\nMonitor immigration related action items without providing legal advice.\n\nConfirm that students have connected with the appropriate immigration attorneys or legal partners.\n\nEncourage students to begin planning early when immigration steps could affect their overall timeline.\n\nCoordinate meetings with internal teams and immigration partners when necessary.\n\nFollow up on pending actions and escalate delays that may affect the student’s roadmap.\n\nBusiness Setup and Professional Integration\nIdentify students interested in opening or operating a business in the United States.\n\nCoordinate introductions to accounting, legal, business, and other professional partners.\n\nWork with Operations to arrange meetings with partners in the United States and Brazil.\n\nHelp students understand administrative next steps based on information provided by qualified partners.\n\nFollow up on implementation progress without providing legal, accounting, or immigration advice.\n\nCareer Development and Opportunity Management\nIdentify networking, fellowship, conference, speaking, mentorship, and professional development opportunities aligned with each student’s goals.\n\nConnect students with relevant alumni, faculty members, mentors, and strategic partners.\n\nCommunity Engagement and Recognition\nShare relevant updates about the United States healthcare and aesthetics industries.\n\nRecognize student publications, certifications, licenses, clinic openings, promotions, awards, and professional milestones.\n\nShare approved student success stories with the broader community.\n\nEncourage connections and networking among students and alumni.\n\nStrengthen students’ sense of belonging throughout the program.\n\nClient Appreciation\nMaintain an accurate birthday and milestone calendar.\n\nCoordinate gifts with Operations and ensure orders are requested at least 15 days in advance.\n\nRisk Management\nMonitor warning signs such as low engagement, missed classes, incomplete documentation, payment difficulties, communication gaps, dissatisfaction, or repeated delays.\n\nCreate recovery plans before concerns escalate.\n\nCoordinate internal support and monitor whether the recovery plan is working.\n\nCRM and Documentation\nUpdate the CRM after every relevant student interaction.\n\nLog calls, emails, meetings, notes, decisions, commitments, and follow up actions.\n\nEnsure another team member could understand the complete status of a student by reviewing the CRM record.\n\nReporting and Continuous Improvement\nPrepare weekly updates covering active students, new concerns, unresolved matters, and urgent escalations.\n\nPrepare biweekly reports covering student progress, at risk cases, program completion, wins, testimonials, and escalated matters.\n\nSupport monthly reporting on retention, satisfaction trends, recurring operational issues, and improvement opportunities.\n\nRequirementsRequirements\nProfessional fluency in both English and Portuguese, written and spoken.\n\nPrevious experience in Customer Success, Client Success, Account Management, Student Services, Client Relations, Case Management, or another client facing function.\n\nDemonstrated experience managing multiple students, clients, or accounts simultaneously.\n\nExcellent written and verbal communication skills.\n\nStrong organization, prioritization, time management, and follow through.\n\nProactive problem solving skills and the ability to anticipate issues.\n\nHigh emotional intelligence and the ability to communicate with empathy and professionalism.\n\nStrong attention to detail and accurate documentation habits.\n\nExperience working with CRM platforms and productivity tools.\n\nProficiency with Google Workspace, including Gmail, Calendar, Docs, Sheets, and Drive.\n\nAbility to work independently while coordinating effectively with multiple internal teams.\n\nAbility to handle sensitive client situations with discretion.\n\nCommitment to delivering a premium and highly personalized client experience.\n\nComfort working in a fast paced environment where priorities may change.\n\nQualifications\nBachelor’s degree in Business Administration, Communications, Healthcare Administration, Education, International Relations, or a related field is preferred.\n\nExperience supporting students, healthcare professionals, international clients, or individuals navigating complex multistep processes is highly desirable.\n\nExperience in healthcare, education, immigration services, licensing, professional training, or international career transition programs is preferred.\n\nPrevious experience in a startup, growing company, or fast paced organization is an advantage.\n\nKnowledge of the United States healthcare, aesthetics, professional licensing, or education industries is a plus.\n\nProfessional proficiency in Spanish is a plus.\n\nBenefitsBenefits• Part time position.\n100% remote opportunity for candidates located in Latin America.\n\nMeaningful work supporting healthcare professionals through important academic and career transitions.\n\n• High level of ownership and autonomy.\nOpportunity to collaborate with operations, education, licensing, career, and professional service teams.\n\nExposure to international healthcare education and career transition programs.\n\nOpportunity to influence client experience processes as the organization continues to grow.\n\nSupportive and mission driven working environment.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":9770,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"region"},{"name":"Brazil","iso":"BR","kind":"region"},{"name":"Colombia","iso":"CO","kind":"region"},{"name":"Mexico","iso":"MX","kind":"region"},{"name":"Anguilla","iso":"AI","kind":"region"},{"name":"Antigua and Barbuda","iso":"AG","kind":"region"},{"name":"Aruba","iso":"AW","kind":"region"},{"name":"Bahamas","iso":"BS","kind":"region"},{"name":"Barbados","iso":"BB","kind":"region"},{"name":"Belize","iso":"BZ","kind":"region"},{"name":"Bermuda","iso":"BM","kind":"region"},{"name":"Bolivia","iso":"BO","kind":"region"},{"name":"British Virgin Islands","iso":"VG","kind":"region"},{"name":"Bonaire, Sint Eustatius and Saba","iso":"BQ","kind":"region"},{"name":"Cayman Islands","iso":"KY","kind":"region"},{"name":"Chile","iso":"CL","kind":"region"},{"name":"Costa Rica","iso":"CR","kind":"region"},{"name":"Curaçao","iso":"CW","kind":"region"},{"name":"Dominica","iso":"DM","kind":"region"},{"name":"Dominican Republic","iso":"DO","kind":"region"},{"name":"Ecuador","iso":"EC","kind":"region"},{"name":"El Salvador","iso":"SV","kind":"region"},{"name":"Falkland Islands","iso":"FK","kind":"region"},{"name":"French Guiana","iso":"GF","kind":"region"},{"name":"Grenada","iso":"GD","kind":"region"},{"name":"Guadeloupe","iso":"GP","kind":"region"},{"name":"Guatemala","iso":"GT","kind":"region"},{"name":"Guyana","iso":"GY","kind":"region"},{"name":"Haiti","iso":"HT","kind":"region"},{"name":"Honduras","iso":"HN","kind":"region"},{"name":"Jamaica","iso":"JM","kind":"region"},{"name":"Martinique","iso":"MQ","kind":"region"},{"name":"Montserrat","iso":"MS","kind":"region"},{"name":"Nicaragua","iso":"NI","kind":"region"},{"name":"Panama","iso":"PA","kind":"region"},{"name":"Paraguay","iso":"PY","kind":"region"},{"name":"Peru","iso":"PE","kind":"region"},{"name":"Puerto Rico","iso":"PR","kind":"region"},{"name":"Saint Kitts and Nevis","iso":"KN","kind":"region"},{"name":"Saint Lucia","iso":"LC","kind":"region"},{"name":"Saint Vincent and the Grenadines","iso":"VC","kind":"region"},{"name":"Saint-Pierre and Miquelon","iso":"PM","kind":"region"},{"name":"Sint Maarten","iso":"SX","kind":"region"},{"name":"Suriname","iso":"SR","kind":"region"},{"name":"Trinidad and Tobago","iso":"TT","kind":"region"},{"name":"Turks and Caicos Islands","iso":"TC","kind":"region"},{"name":"Uruguay","iso":"UY","kind":"region"},{"name":"United States Virgin Islands","iso":"VI","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Language Learning","Human Resources"],"lifecycle":[{"event":"open","at":"2026-10-02T18:03:43Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":0.85,"p_active":0.274,"p_room":0.35,"age_days":17,"expected_fill_days":8,"reasons":["seen:17","agency","win:tail","comp:attention"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/wow-remote-teams-customer-success-manager","json_url":"https://alion.io/job/wow-remote-teams-customer-success-manager.json","meta":{"generated_at":"2026-10-20T21:31:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25050,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3853995},"rest":"https://alion.io/mcp/rest/get_company?id=3853995"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwow-remote-teams-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwow-remote-teams-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwow-remote-teams-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wow-remote-teams-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwow-remote-teams-customer-success-manager"}]}