{"id":2251603,"url":"https://alion.io/job/wow-remote-teams-patient-coordinator","title":"Patient Coordinator","company":{"id":3853995,"name":"WOW Remote Teams","domain":"wowremoteteams.com","url":"https://alion.io/company/wow-remote-teams","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GCP","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-10T23:42:09Z","employer_posted_date":null,"last_verified_at":"2026-10-10T23:42:09Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"This is a remote position.Our client is looking for aPatient Coordinatorto support the early stages of clinical trial recruitment by connecting with prospective participants, conducting remote pre-screening calls, and determining whether individuals may qualify for research opportunities.\nThey operate in the clinical research and healthcare technology space, combining patient-centered engagement with technology to help clinical studies recruit qualified participants more efficiently. In recent years, they have supported a growing portfolio of clinical studies across numerous therapeutic areas while helping research teams accelerate patient enrollment.\nThe ideal candidate is an empathetic and confident communicator who is comfortable handling a high volume of patient conversations, discussing medical information, following structured screening protocols, and maintaining accurate documentation. This role requires a combination of healthcare knowledge, strong phone communication skills, attention to detail, and the ability to perform effectively in a fast-paced remote environment.\nResponsibilities\nManage a high volume of inbound and outbound calls with prospective clinical trial participants.\n\nConduct detailed remote pre-screening conversations to collect medical history, demographic information, and other trial-specific eligibility details.\n\nCommunicate with prospective participants clearly, professionally, and compassionately, often following established scripts and screening protocols.\n\nExplain clinical trial objectives, eligibility requirements, and potential risks and benefits in language patients can easily understand.\n\nBuild positive relationships with prospective participants by providing attentive, supportive, and patient-focused service.\n\nApply knowledge of medical terminology when reviewing patient information and evaluating potential trial eligibility.\n\nUse remote communication and collaboration platforms to manage calls, documentation, and internal communication.\n\nMeet or exceed established KPIs related to qualified referrals, patient enrollment, conversion rates, and other downstream outcomes.\n\nMaintain complete, accurate, and timely documentation of patient interactions in accordance with regulatory and study-specific requirements.\n\nParticipate in ongoing remote training covering study protocols, compliance requirements, and patient engagement best practices.\n\nFollow established quality assurance procedures and applicable clinical research requirements.\n\nKeep relevant stakeholders informed about patient status, referral outcomes, and any concerns or issues identified during the screening process.\n\nRequirements\nMinimum2 years of call center experience within healthcare or clinical research.\n\nStrong verbal and written communication skills.\n\nAbility to explain medical or clinical information clearly and confidently to patients.\n\nWorking knowledge of medical terminology and clinical trial processes.\n\nExperience managing a high volume of phone-based interactions.\n\nStrong organizational and time-management abilities.\n\nExcellent attention to detail, particularly when documenting patient information.\n\nAbility to multitask and prioritize responsibilities in a fast-paced remote environment.\n\nStrong computer literacy and willingness to quickly learn new software.\n\nReliable internet connection and an appropriate home workspace for confidential patient conversations.\n\nQualifications\nPrevious experience in a healthcare call center, clinical research organization, patient recruitment environment, or similar patient-facing setting.\n\nComfortable managing both inbound and outbound patient calls.\n\nProficiency with remote collaboration and communication platforms such as Microsoft Office, Outlook, Teams, SharePoint, RingCentral, and Slack.\n\nGood Clinical Practice (GCP) certification is preferred, or willingness to obtain the certification within the required timeframe.\n\nAbility to remain empathetic and professional when communicating with patients experiencing sensitive or emotional circumstances.\n\nComfortable adapting working hours occasionally when patient or project requirements require additional flexibility.\n\nBenefits\n100% remote position\n\nOpportunity to work within the growing clinical research and healthcare technology industry.\n\nExposure to clinical trials across multiple therapeutic areas.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":4403,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-11T02:30:30Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":0.9,"age_days":3,"expected_fill_days":7,"reasons":["seen:3","win:mid","comp:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/wow-remote-teams-patient-coordinator","json_url":"https://alion.io/job/wow-remote-teams-patient-coordinator.json","meta":{"generated_at":"2026-10-15T01:57:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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