{"id":60521,"url":"https://alion.io/job/wpp-cloud-operations-lead","title":"Cloud Operations Lead","company":{"id":5467,"name":"WPP","domain":"wpp.com","url":"https://alion.io/company/wpp","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":34,"ghost_share":0,"stale_share":0.471,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-16T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":58000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"AIOps","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"Dynatrace","optional":false},{"name":"FinOps","optional":false},{"name":"GCP","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"Prometheus","optional":false},{"name":"Qualys Cloud Platform","optional":false},{"name":"ServiceNow","optional":false},{"name":"Splunk","optional":false},{"name":"Wiz","optional":false}],"status":"live","first_seen_at":"2026-08-17T05:41:18Z","employer_posted_date":"2026-08-17","last_verified_at":"2026-10-17T00:04:13Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"WPP is the trusted growth partner for the world’s leading brands. \nWe unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. \n\nWe work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.\n\nOur people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. \n\nFor more information, visit WPP.com.\n\nWhy we're hiring:\nThe role is responsible for leading and overseeing end-to-end cloud operations, ensuring the availability, reliability, security, performance, and resilience of cloud platforms and services. It manages service monitoring, incident response, and incident resolution for production applications and cloud infrastructure, while ensuring operations teams are skilled and enabled to execute cloud-related requests with speed and diligence. The role also provides governance over a large third-party managed services organisation, ensuring delivery against agreed KPIs, SLAs, and operational commitments through effective service reviews, metrics reporting, performance management, and continuous service improvement.\nWhat you'll be doing:\nResponsible for overseeing cloud operations, driving operational excellence, and improving the operational landscape through automation and AI-driven solutions delivered by internal resources and third-party partnerships.\nProduct:\nWork with product and engineering teams to define operational support patterns for each cloud product.\nCollaborate with business, architecture, engineering, cybersecurity, and platform teams to ensure seamless service delivery and continuous improvement.\nOperational Excellence:\nThe role oversees cloud infrastructure monitoring and ensures support is provided when issues occur across the following domains:\nMulti-cloud (AWS, Azure & GCP)\nDatabases\nCitrix\nCMDB & scope management\nFinOps\nPatching\nVulnerability Management\nBackup\nIncident, Problem, and Change Management\nCompliance & Audit support\nAutomation: Define and drive the cloud operations strategy through automation, AIOps, and AI-driven capabilities to enable predictive operations, intelligent incident management, and operational excellence. The role also champions self-service capabilities, operational dashboards, and auto-healing frameworks to enhance service resilience, efficiency, and scalability.\nManagement & reporting:\nDefine and execute the Cloud Operations strategy and operating model, aligning operational objectives with business and technology priorities.\nOwn the operational governance of a large third-party managed services provider, ensuring delivery against contractual commitments, KPIs, SLAs, OLAs, and service quality standards.\nDrive vendor performance through Management Service Reviews (MSRs), governance forums, performance scorecards, and continuous service improvement initiatives.\nProvide executive oversight of ITSM processes, including Incident, Major Incident, Problem, Change, and Service Request Management.\nAct as the senior operational escalation point for critical incidents, ensuring effective stakeholder communication and timely service restoration.\nEstablish and monitor operational dashboards, KPIs, service health metrics, and executive reporting to drive data-driven decision-making.\nEnsure cloud operations comply with security, risk, audit, regulatory, and governance requirements.\nLead operational readiness, capacity planning, resilience, disaster recovery, and business continuity for cloud services.\nCollaborate with business, architecture, engineering, cybersecurity, and platform teams to ensure seamless service delivery and continual improvement.\nOwn performance reporting and provide clear, actionable insights to support operational governance and decision-making.\nEnsure cloud infrastructure is regularly checked to maintain availability, meet performance SLAs, and complete performance tuning and runbook activities when required.\nWhat you'll need:\nBachelor’s or Master’s degree in computer science, Information Technology, Engineering, or a related field.\nSolid experience in IT Infrastructure and Cloud Operations, with significant experience leading enterprise-scale cloud operations.\nProven experience managing cloud platforms (Azure, Google, and/or AWS Cloud Platform) and hybrid cloud environments.\nDemonstrated experience leading large Cloud Operations teams, including governance of third-party managed service providers.\nProven experience managing vendor performance through KPIs, SLAs, OLAs, contractual governance, Management Service Reviews (MSRs), and continuous service improvement.\nStrong understanding of cloud operations, infrastructure management, site reliability, operational resilience, and service lifecycle management.\nExperience driving operational transformation through automation, AIOps, AI-enabled operations, and self-service capabilities.\nStrong knowledge of ITSM processes, including Incident, Major Incident, Problem, Change, Request, Availability, Capacity, and Service Level Management.\nStrong understanding of enterprise IT operations and service management platforms, including ServiceNow (e.g., ITOM Pro), and other industry leading monitoring, observability, and automation tools.\nGood understanding of cloud security, risk management, compliance, business continuity, and disaster recovery principles, along with familiarity with vulnerability management and security tooling such as Qualys, Microsoft Defender for Endpoint (MDE), and Wiz, as well as cloud-native security and patching capabilities across Azure, Google & AWS Cloud Platform.\nFamiliarity with cloud-native monitoring, observability, and AIOps platforms, as well as leading enterprise solutions such as Grafana, Prometheus, ELK Stack, Dynatrace, Splunk, or similar technologies.\nStrong understanding of DevOps, Infrastructure as Code (IaC), CI/CD and modern cloud operational practices.\nDeep understanding of cloud architecture with hands-on experience in designing High-Level Designs (HLDs) and Low-Level Designs (LLDs) for new technology initiatives, proof of concepts (PoCs), and enterprise solutions, including AIOps, MLOps, and automation platforms.\nExcellent leadership, people management, coaching, and organisational development skills.\nStrong stakeholder management skills, with the ability to engage effectively with business leaders, technology teams, vendors, and executive management.\nExcellent analytical, decision-making, and problem-solving skills, with the ability to manage complex operational environments.\nStrong communication, presentation, and influencing skills, with experience presenting operational performance and strategic initiatives to senior leadership.\nITIL certification (Foundation/Managing Professional/Expert) or equivalent service management experience is preferred. \nRelevant cloud certifications (Microsoft Azure, Google Cloud & AWS) are added advantage.\nHands-on experience in IT Operations and support with organisations operating in Mode 1 and 2\nUnderstanding of Enterprise IT management frameworks (e.g. ITIL v4 processes, DevOps, Agile)\nStrong, creative problem solving and analytical in nature\nSelf-motivated, energetic and tenacious and working well under pressure\nAbility to multi-task and prioritise deadlines is a must\nGood verbal and written communication and documentation skills with close attention to detail and accuracy\nA keen interest in new technologies and willingness to research and self-study to keep technical skills relevant\nSkilled in building a strong rapport with customer and internal support teams in a managed services environment\nWho you are:\nYou're open: we are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.\nYou're optimistic: we approach all that we do with confidence: to try the new and to seek the unexpected.\nYou're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.\nWhat we'll give you:\nPassionate, inspired people - we champion a culture of people that do extraordinary work\nScale and opportunity - we offer the opportunity to create, influence and deliver projects at a scale that is unparalleled in the industry.\nChallenging and stimulating work - unique work and the opportunity to join a group of creative problem solvers. \n#LI-Hybrid \nWe believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.\nWPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.\nPlease read our Privacy Notice (https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.","description_format":"text","description_chars":9709,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Creative Agencies","Digital Marketing","Media & Audience Measurement"],"lifecycle":[{"event":"open","at":"2026-08-17T05:41:18Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.736,"p_room":0.44,"age_days":60,"expected_fill_days":56,"reasons":["conf:3","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/wpp-cloud-operations-lead","json_url":"https://alion.io/job/wpp-cloud-operations-lead.json","meta":{"generated_at":"2026-10-17T00:38:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":832,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5467},"rest":"https://alion.io/mcp/rest/get_company?id=5467"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwpp-cloud-operations-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwpp-cloud-operations-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwpp-cloud-operations-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wpp-cloud-operations-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwpp-cloud-operations-lead"}]}