{"id":2993668,"url":"https://alion.io/job/wpp-media-associate-director-client-services-4","title":"Associate Director, Client Services","company":{"id":5499,"name":"WPP Media","domain":"wppmedia.com","url":"https://alion.io/company/wpp-media","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":167,"ghost_share":0,"stale_share":0.766,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Sales","role_family":"Sales","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":42000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":27},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T06:21:25Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-01T00:20:47Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"About WPP Media\nWPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships - all united by our pioneering agentic marketing platform, WPP Open - we help clients navigate change, capture opportunity, and deliver transformational growth.\nWPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.\nFor more information, visit wppmedia.com.\nAbout WPP Media \nWPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. \nWPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com \nAt WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: \nBe Extraordinary by Leading Collectively to Inspire transformational Creativity. \nCreate an Open environment by Balancing People and Client Experiences by Cultivating Trust. \nLead Optimistically by Championing Growth and Development to Mobilize the Enterprise. \nAbout EssenceMediacom: A Leading WPP Media Brand, \nEssenceMediacom is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world’s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy - built on data & technology, built for people & algorithms, built around diverse schools of thought, built to test & learn at scale, and, crucially, built to evolve. \nReporting of the role\nThis role reports to Vice President, Client Services \n3 best things about the job:\nYou would be working in one of the most exiting agencies and leading FMCG accounts\nScope to work on various target segments\nSystematized working process\nVertical Learning Curve\nMeasures of success - In three months:\nYou would be expected to have full understanding on your portfolio of brand/s\nUnderstand the different stakeholders within agency and start building relationship with them.\nHelping your team to craft the agency response to the client briefs.\nIn six months:\nAbility to lead strategic & executional discussions with clients.\nYou should be able to have full understanding of what is happening on your clients & lead your team in that aspect.\nBe visible as the leader of your team within the agency as well as with clients\nStart interacting with our regional agency teams on client where applicable\nIn 12 months:\nLead the annual planning process for our clients.\nBe the seamless bridge between local clients & regional/global agency team.\nConverse on measurement metrics across touchpoint based on campaign objectives\nWin awards in both internal and external forums like FOM, Cannes, Smarties, RAMAI, etc.\nAbility to start driving agency KPIs; balanced with client KPIs\nLeading client engagement for a set of accounts with total billing 500+ cr. You’ll need to have a thorough knowledge of traditional media, opportunities available and build constructive relationships with key media owners where relevant using an innovative approach: in use of media, analysis to showcase efficiencies\nResponsibilities of the role:\nBrand guardianship on assigned brands\nBuild a relationship as the client’s strategic advisor on all communication related issues related to the brand / category\nClarify, formalize and manage client expectations on an ongoing basis.\nDevelop strategic thinking for the brands handled\nSupervise and lead Annual Operating Plans and Communication Review work with teams\nBe the key contact for the Brand/Media Manager for the set of brands handled\nPush the planning thinking by utilizing MediaCom’s research, systems and tools\nSearch and reapply regional/ global learnings\nCreate monthly media reviews/reports\nProactively use all information to address P&G business issues\nLead conceptualization of local media campaigns/initiatives\nTeam supervision and development\nLead and manage the sub-teams, maintaining high level of motivation amongst team members\nEnsure basic training and orientation of new team members and Mediacom/P&G\nEnsure strict adherence to all SOPs and audit rules\nWhat you will need:\nMinimum 5-7 years of experience in a similar set up.\nAbility to lead the team with full authority. Also being able to motivate the team & take them along during times of high media activity.\nBeing able to overcome the typical media agency pitfalls - build relationship with team members across the planning, buying, operations & the finance/billing teams.\nBeing process driven\nHaving a good relations with media partners\nAbility to have a business acumen along with being a fundamentally strong media professional\nBusiness Acumen with the ability to understand 360* degree media.\nLife at WPP Media & Benefits \nOur passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. \nWPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.\nWe believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. 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