{"id":2515960,"url":"https://alion.io/job/wpp-media-associate-director-client-services-uk","title":"Associate Director, Client Services, UK","company":{"id":5499,"name":"WPP Media","domain":"wppmedia.com","url":"https://alion.io/company/wpp-media","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":190,"ghost_share":0,"stale_share":0.726,"repost_share":0.005,"time_to_fill_p50_days":48,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Sales","role_family":"Sales","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":156000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":56},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Ads","optional":false},{"name":"YouTube","optional":false}],"status":"live","first_seen_at":"2026-10-14T09:29:59Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T10:34:34Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About WPP Media\nWPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships - all united by our pioneering agentic marketing platform, WPP Open - we help clients navigate change, capture opportunity, and deliver transformational growth.\nWPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.\nFor more information, visit wppmedia.com.\n3786 - Associate Director, Client Services, UK\nGoogle via Made For Google - A little about us:\nMade For Google (MFG) is a bespoke media team for Google. We are made up of best in class digital, offline, and integrated media experts who work together to enhance media’s contribution to Google’s business.\nWe are a united, diverse team driven by a spirit of curiosity. Committed to pioneering solutions that surpass industry standards, we aim to drive excellence, support a fulfilled team, and exceed expectations while fostering growth and positive impact.\nAbout the Google Ads team\nGoogle Ads is the largest of all of Google’s products. At MFG, we have a dedicated team of digital B2B and direct response (DR) experts across strategy, activation, planning, analytics, data strategy and client services. Our mission is to drive SMBs to spend their marketing budget within the Google Ads Portfolio (e.g. Google Ads, YouTube Ads etc).\nAbout the Client Services team\nThe Client Services team is responsible for creating the conditions by which our clients love our work. We do this by building trust and exerting influence through deeper, more strategic relationships with our clients, and by driving, leading and owning the campaign delivery process. We also foster a culture of support and encouragement internally.\nPosition Summary:\nAccount Directors support in the leadership of the campaign delivery process and are a central point of contact for all clients. Success in this role is measured through the lens of: best in class work, a delighted client, happy and motivated internal teams, profitable revenue for the agency, and account growth. Account Directors will continue to develop their line management skills and start to develop their leadership skills. \nResponsibilities:\nClient Satisfaction\n- Central point of contact for clients ensuring satisfaction is maintained throughout the campaign lifecycle and beyond\n- Develops and maintains a working-level understanding of assigned client’s industries, company culture, and products/services\n- Supports the wider team in delivering an exceptional client experience during every agency interaction\n- Seeks opportunities to delight clients and strives to elevate all client relationships to trusted partner status\n- Ensures client expectations across the account are clear and defined, including frequency of status updates and milestone reviews\n- Assists in managing total client satisfaction, identifying any issues or barriers and escalating as necessary\n- Responsible for the Deliverables Register ensuring all required individual deliverable scores are recorded and communicated accordingly\n- Partners with Client Director to successfully execute Client Feedback Reviews and strive to improve partnership scores over-time\nTeam Happiness\n - Ensures that the wider team feel invested in, engaged with, cared for and are motivated to deliver their best work\n - Provides timely and actionable feedback to the team to aid in their development\n - Ensures the fun and support is brought into the day-to-day life on the account\n - Proactively contributes to the Essence culture including mentorship to individuals both inside and outside their team\n - Provide awareness and recognition for jobs well done\nWork Quality and Innovation\n- Engages with clients to define Actionable Briefs \n- Interrogates the work and client deliverables on campaigns on behalf of the client to ensure they exceed expectations\n- Provides campaign and project management leadership during the campaign lifecycle to ensure on time and on brief delivery of client work\n- Fosters collaboration with the Practices to ensure best in class work and ongoing innovation is delivered across the client business\n- Identifies potential risks, issues and opportunities, across all briefs and processes escalating to Practice Lead and CS leadership where necessary.\n- Leads huddles and weekly client status meeting, casting the right team as appropriate\nFinancial Strength and Operational Excellence\n- Point of escalation for any client billing or reconciliation issues and escalate to the Client Director as necessary \n- Day to day oversight of the team and communication of under/over utilisation within the team\n- Day to day campaign financials including campaign revenue forecasting, delivery to budget, reconciliation & invoicing\n- Solicit regular feedback from clients to ensure operational excellence and seek continued improvements on work quality \nGrowth and Diversity of Clients\n- Nurtures organic growth opportunities across existing clients through their in depth knowledge and understanding of the business needs and challenges of their client\nSupervisory Responsibility:\n- Potential to line manage 1-2 direct report, supporting their career growth and development within Client Services\n- Lead by example while motivating and coaching juniors on the team\n- Foster an environment for transparency and open communication\n- Be a key voice in the room; we work across a large interdisciplinary global team and you will need to be a voice that the team can follow by setting the right pace, example & ambition\nSkills and Experience\n- Strong written and verbal communication skills across all platforms\n- Strong organisational skills, great attention to detail and ability to Q/A work\n- Solid grasp of all areas of digital marketing, including a deep knowledge of digital media\n- Ability to adhere to and meet deadlines and project manage multiple campaigns\n- Superb client relationship and management skills\n- Proven problem solving skills and ability to think outside of the box for creative solutions\n- Ability to work independently and collaborate in a team environment\n- Detail oriented and responsive, deadline-driven with strong quantitative reasoning skills\n- Strong financial management skills, demonstrating an ability to manage campaigns to budget and margin forecasts and identify financial risks\nLife at WPP Media & Benefits \nOur passion for shaping the next era of media is powered by our commitment toBe Extraordinary, investing in our employees to inspire transformational creativity. We alsoLead Optimistically, firmly believing in andChampioning Growth and Developmentfor every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. \nWeCreate an Open environmentbuilt on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. \nWPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.Please note that while our philosophy is the same across WPP, benefits may vary by office/country. \nPlease note this is a UK based role and requires individuals to have the right to work in this location \nPlease read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. \nWhile we appreciate all applications received, only those candidates selected for an interview will be contacted. \nPlease read our Privacy Notice for more information on how we process the information you provide.","description_format":"text","description_chars":8753,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Growth opportunities","Retirement plans"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-14T09:48:32Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-21T06:25:45+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":6,"expected_fill_days":48,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/wpp-media-associate-director-client-services-uk","json_url":"https://alion.io/job/wpp-media-associate-director-client-services-uk.json","meta":{"generated_at":"2026-10-21T10:45:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15192,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5499},"rest":"https://alion.io/mcp/rest/get_company?id=5499"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwpp-media-associate-director-client-services-uk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwpp-media-associate-director-client-services-uk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwpp-media-associate-director-client-services-uk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wpp-media-associate-director-client-services-uk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwpp-media-associate-director-client-services-uk"}]}