{"id":3031069,"url":"https://alion.io/job/wpp-media-director-solutions-platform-uk","title":"Director Solutions Platform, UK","company":{"id":5499,"name":"WPP Media","domain":"wppmedia.com","url":"https://alion.io/company/wpp-media","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":172,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":86000,"max_usd":162000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":71},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"Google BigQuery","optional":true},{"name":"Snowflake","optional":true}],"status":"live","first_seen_at":"2026-10-21T16:28:05Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-27T19:41:20Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About WPP Media\nWPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships - all united by our pioneering agentic marketing platform, WPP Open - we help clients navigate change, capture opportunity, and deliver transformational growth.\nWPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.\nFor more information, visit wppmedia.com.\nRole Purpose\nThe Platform Operations Director is responsible for ensuring that solutions developed and released for the Solutions team are operationally ready, properly tested, clearly documented, effectively released, and provide support once live.\nThe role acts as the bridge between delivery, business readiness and BAU operations. It supports the transition of work from project delivery into stable operational use, ensuring that users, stakeholders and support teams understand what has changed, how to use it, how to raise issues, and how ongoing support will be managed with appropriate priority, impact and SLAs\nThis role is particularly important as Solutions Integration moves from a more reactive service model into a structured product and agile delivery function. The Platform Operations Director owns QA, release management, documentation, stakeholder communication, support processes, training, adoption and post-release improvement including BAU bugs and triage.\nThe role works closely with Product Owners, Scrum Master, Engineering, Data, Reporting, QA, Platform Operations, and business stakeholders to make sure delivery does not stop at “built”, but continues through testing, launch, adoption, support and measurable operational value.\nSenior / Specialist-Level Expectations\nAs a Director within the team, this role is expected to help define and improve the operating standards around BAU management, QA coordination, release readiness, business readiness and service transition. Manage and proactively manage risk, resolution SLAs and ensure we are adhering to platform operational best practices.\nThe Platform Operations Director should be able to identify operational risks early, challenge whether a solution is genuinely ready for release, and recommend practical improvements to processes, documentation, testing, support models and stakeholder communications.\nFor smaller initiatives, the role should be able to advise Product Owners and delivery teams on the appropriate level of QA, training, release planning, handover and BAU support required. For larger or more complex initiatives, the role should escalate risks, dependencies or readiness gaps to the Product Manager Lead, Scrum Master, Lead Engineer / Solutions Architect or relevant leadership stakeholders.\nKey Responsibilities\n1. BAU Operations Management\nOwn and coordinate BAU operational processes for assigned platforms, tools, reports, workflows and solutions across all Media solutions.\nMonitor recurring issues, support trends, operational risks and user pain points.\nTriage and prioritise BAU requests, incidents, defects and enhancement requests.\nEnsure BAU work is captured through the agreed intake and backlog process rather than unmanaged emails, verbal requests or fragmented ticket routes.\nWork with Product Owners and the Scrum Master to distinguish between BAU support, defects, enhancements and new product requirements.\nMaintain visibility of BAU demand and help identify where recurring issues should become product improvements or engineering fixes.\nSupport continuous improvement of support processes, documentation and operational workflows.\nThis links directly to the team’s wider shift away from fragmented request routes and towards clearer delivery rhythms, structured backlogs and improved operational process discipline. The existing documentation notes the need for clearer team rhythms, sprint cadences, retrospectives and mentoring as part of the transition plan .\n2. QA Coordination and Testing Readiness\nCoordinate QA activity across delivery workstreams, ensuring testing requirements are understood before development begins.\nWork with Product Owners to ensure acceptance criteria, test scenarios and success measures are clearly defined.\nSupport test planning across functional testing, regression testing, data validation, reporting checks and user acceptance testing.\nEnsure defects are logged, prioritised, tracked and resolved through the agreed delivery process.\nWork with engineers, analysts and business users to validate that solutions meet functional, operational and reporting requirements.\nSupport the creation of reusable QA checklists, test scripts and validation templates.\nEnsure solutions are not released without appropriate testing evidence and business sign-off.\nThis is consistent with the Product Owner responsibilities already defined around testing requirements, success criteria, UAT coordination, business validation, release readiness and operational handover . The Platform Operations Specialist would support and operationalise those activities.\n3. Business Readiness and Adoption\nEnsure business users and operational teams are ready to adopt new or changed solutions.\nCoordinate training, guidance, demos, FAQs, release notes and user communications.\nWork with Product Owners to identify impacted teams, users, processes and workflows.\nConfirm that business teams understand what is changing, why it is changing, when it is happening and what action is required.\nSupport stakeholder communications before, during and after release.\nGather early feedback from users and ensure issues are captured and prioritised appropriately.\nHelp ensure delivered solutions are embedded into day-to-day operations, rather than remaining underused or misunderstood.\nThe handover documentation highlights the importance of clear communication with users, proper release notes, demonstrations and adoption support for new features and solutions . This role should own the operational discipline around making that happen consistently.\n4. Release Readiness and Service Transition\nOwn or coordinate release readiness checklists for assigned solutions.\nEnsure each release has appropriate testing evidence, documentation, support ownership, training material and stakeholder communication.\nCoordinate operational handover from delivery teams into BAU support.\nConfirm that runbooks, troubleshooting guides, known issues and escalation routes are in place.\nWork with engineering and data teams to ensure monitoring, alerting or manual checks are defined where required.\nSupport go-live planning, release scheduling and post-release hypercare.\nTrack post-release issues and ensure learnings are fed back into future delivery cycles.\nThis role should become the person asking:\n“Are we actually ready to put this live, support it, explain it, and measure whether it worked?”\n5. Documentation and Knowledge Management\nMaintain clear operational documentation for platforms, reports, tools, processes and workflows.\nSupport the creation of user guides, SOPs, runbooks, release notes, FAQs and support documentation.\nEnsure documentation is stored in the agreed location and kept up to date.\nWork with Product Owners, engineers and analysts to document key dependencies, business rules, known limitations and support processes.\nHelp reduce reliance on individual knowledge by making processes and system behaviour transparent.\nSupport onboarding of new team members by maintaining accessible knowledge resources.\nThis is important because the team is moving away from legacy ways of working and informal knowledge transfer into a more structured operating model.\n6. Platform and Process Governance\nSupport the consistent use of agreed tools, workflows, ticketing processes and delivery governance.\nHelp ensure work is captured, categorised and progressed through the correct routes.\nMaintain standards for BAU tickets, defects, release requests, support issues and operational change.\nIdentify process gaps, duplicated effort or inconsistent ways of working.\nRecommend improvements to BAU processes, support models, QA standards and release governance.\nSupport reporting on operational performance, support demand, defect trends and release readiness.\nHelp ensure changes are controlled, documented and aligned to agreed team practices.\nThis aligns with the documented need to improve proactive behaviour, structured product management, backlog grooming, stand-ups and retrospectives across the team .\n7. Stakeholder and Cross-Team Coordination\nWork closely with Product Owners, Engineering, Data, Reporting, QA, Scrum Master and business users.\nCoordinate with Activation, Operations, Channel Development, Commercial and other impacted teams where relevant.\nEnsure operational dependencies are understood and managed before release.\nHelp stakeholders understand support routes, known issues, timelines and release impacts.\nEscalate operational risks, unresolved defects, readiness gaps or business adoption concerns.\nSupport regular BAU and platform operations updates for leadership where required.\nThe existing Product Owner documentation already describes the importance of coordination across engineering, data, reporting, platform, operations and business teams . The Platform Operations Specialist should provide the operational control layer that supports this.\n\nSkills and Experience\nEssential\nExperience in platform operations, service transition, QA coordination, business readiness, delivery operations or technical operations.\nStrong understanding of BAU support processes, release management and operational handover.\nExperience coordinating UAT, defect tracking, test planning or business validation activity.\nAbility to create clear documentation, user guides, process notes, release communications and operational runbooks.\nStrong stakeholder management skills, with the ability to work across technical and non-technical teams.\nGood understanding of agile or product-led delivery environments.\nAbility to identify operational risks, readiness gaps, support issues and process improvements.\nStrong organisational skills and attention to detail.\nConfident using Jira, Confluence, ServiceNow, Azure DevOps or similar delivery/support tooling.\nAbility to communicate clearly with users, delivery teams and senior stakeholders.\nDesirable\nExperience working in media, advertising, ad tech, martech, reporting, data or platform environments.\nExperience supporting reporting platforms, dashboards, data products or operational workflow tools.\nUnderstanding of data validation, reporting QA or campaign performance data.\nFamiliarity with cloud-based platforms such as GCP, AWS, BigQuery or Snowflake.\nExperience working with engineering, data engineering or analytics teams.\nExperience supporting transformation from reactive support models into structured product or agile delivery models.\nFamiliarity with WPP, WPP Media, Choreograph or similar enterprise platform environments would be beneficial.\n#LI-Promoted \nPlease read our Privacy Notice for more information on how we process the information you provide.","description_format":"text","description_chars":11303,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-21T20:18:50Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; 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