{"id":2478455,"url":"https://alion.io/job/wpp-production-help-desktop-support","title":"Help Desktop Support","company":{"id":687669,"name":"WPP Production","domain":"wppproduction.com","url":"https://alion.io/company/wppproduction","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":77,"open_postings":29,"ghost_share":0,"stale_share":0.931,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"GDPR","optional":true},{"name":"ITIL","optional":true},{"name":"Microsoft Entra ID","optional":true}],"status":"live","first_seen_at":"2026-10-13T19:19:09Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-16T12:23:38Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About WPP Production\nWe are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.\nAbout WPP\nWPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.\nRole Overview\nWe are looking for an Desktop Support to provide reliable and professional technical support to end users in a fast-paced corporate environment.\nThe role will primarily focus on Level 1 desktop and end-user support, covering hardware, operating systems, applications, connectivity, user access, and workplace technology. The position will support a mixed technology environment, including macOS and Windows devices, while working closely with Level 2 and specialist IT teams when required.\nThe successful candidate will combine strong technical troubleshooting skills with a customer-focused approach, ensuring that users receive an efficient and professional IT support experience.\nKey Responsibilities\nProvide Level 1 technical support through service desk, phone, email, chat, and in-person channels.\n\nTroubleshoot and resolve hardware, operating system, software, connectivity, peripheral, and user access issues across macOS and Windows environments.\n\nConfigure, deploy, maintain, and replace laptops, desktops, monitors, printers, mobile devices, and other IT equipment.\n\nSupport common business applications, including Microsoft 365, collaboration tools, browsers, VPN clients, and creative applications.\n\nTroubleshoot Wi-Fi, VPN, basic network connectivity, authentication, MFA, and account-related issues.\n\nManage incidents and service requests through the organization's ITSM / ticketing platform, documenting troubleshooting and resolutions accurately.\n\nEscalate more complex issues to Level 2 or specialist teams with appropriate diagnostic information.\n\nSupport employee onboarding and offboarding, including device preparation, equipment allocation, collection, and access-related requests.\n\nAssist with device management, software deployments, operating system updates, security policies, and IT asset management.\n\nProvide support for meeting rooms, video conferencing, presentation equipment, and other workplace technologies.\n\nContribute to IT projects, hardware refreshes, technology rollouts, and continuous improvement initiatives.\n\nMaintain a high level of customer service and ensure issues are handled professionally and within agreed service levels.\n\nRequired Skills & Experience\nPrevious experience in IT support, desktop support, service desk, or a similar IT role.\n\nGood practical knowledge of macOS and Windows operating systems and common desktop troubleshooting techniques.\n\nExperience supporting laptops, desktops, mobile devices, printers, monitors, docking stations, and other IT peripherals.\n\nFamiliarity with common business applications, particularly Microsoft 365 and collaboration tools.\n\nBasic understanding of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN troubleshooting.\n\nFamiliarity with user account, authentication, MFA, and access management.\n\nExperience working with an ITSM / ticketing system and understanding of incident and service request management.\n\nStrong troubleshooting, analytical, and problem-solving skills.\n\nExcellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical users.\n\nAbility to prioritize multiple incidents and requests in a fast-paced environment.\n\nDesirable Skills\nExperience with Apple device management or MDM platforms, such as Jamf Pro, Intune, Kandji, or Mosyle.\n\nFamiliarity with Microsoft Entra ID / Active Directory and endpoint management.\n\nExperience supporting Adobe Creative Cloud or other professional/creative applications.\n\nFamiliarity with Apple Business Manager and automated device enrollment.\n\nExperience supporting iPhone and iPad devices.\n\nITIL Foundation certification or familiarity with ITIL practices.\n\nPersonal Attributes\nCustomer-focused, approachable, and service-oriented.\n\nStrong ownership and accountability when managing technical issues.\n\nStructured and methodical approach to troubleshooting.\n\nComfortable working with both technical and non-technical users.\n\nAble to work independently while collaborating effectively with wider IT teams.\n\nAdaptable and comfortable working in a fast-paced environment.\n\nStrong attention to detail and commitment to IT and security procedures.\n\nEducation & Certifications\nDegree, diploma, or equivalent experience in Information Technology, Computer Science, or a related field.\n\nRelevant certifications such as CompTIA A+, ITIL Foundation, Apple, or Microsoft certifications are desirable.\n\nWhy work here: \n At WPP Production, you’ll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You’ll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP’s unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.\nInclusion and Impact \nWPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.\n\nData\nWe rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. When you click the \"Submit Application\" button at the bottom of this page, this will send all the information you have added to WPP Production. Before you do this, we think it's a good idea to read through our Privacy statement.This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.\nPlease contact  if you need the job advert or form in another format.","description_format":"text","description_chars":7122,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Creative Agencies","Video Production"],"lifecycle":[{"event":"open","at":"2026-10-13T22:03:42Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":33,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/wpp-production-help-desktop-support","json_url":"https://alion.io/job/wpp-production-help-desktop-support.json","meta":{"generated_at":"2026-10-16T14:26:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13990,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687669},"rest":"https://alion.io/mcp/rest/get_company?id=687669"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwpp-production-help-desktop-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwpp-production-help-desktop-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwpp-production-help-desktop-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wpp-production-help-desktop-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwpp-production-help-desktop-support"}]}